11858 results found
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Allow users the ability to be available/unavailable in multiple call queues.
My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.
14 votes -
VoiceMail to E-Mail Language Filter
Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive word and emailed off. This was taken to our HR Representative. There should be some way to keep this from happening in a business installation.
1 vote -
Downloaded Phone Numbers to show in E164 format
I would like to be able to see all company numbers in all regions in the E164 format. This makes managing the Enterprise estate in many different countries much easier. At present all countries outside of my location show in the E164 format.
2 votes -
Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc
More hot keys in general, but It would be great to have hotkeys for all the new action options.
2 votesThis is available in app today, learn more here.
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Ability to send a Scheduled Glip message
To offer a feature that allows end users to schedule a Glip message to another user. Globally enabling people to send a scheduled Glip message while alleviating message sender concerns about a message notification interrupting the recipient outside of their business hours. (Glip message notifications do not follow user hours).
13 votes -
I have business email app called hushmail.com
I would like to integrate with ringcentral as with google workspace
1 vote -
Disable press 1 to join a meeting
When inviting someone to a meeting by phone the receiver of the call must press 1 to join. If you're calling a service, like interpretation, where you key in your ID and there isn't a live rep answering the phone then you can't use this feature.
1 vote -
Polling in Glip
Add polling in Glip (not just RCV) for communicating in writing/messaging with co-workers.
3 votes -
I want to be able to tell if someone has viewed a text message
This would be helpful to see if the SMS has already been seen by another user.
7 votes -
Ability to set meeting presence to DND rather than Meeting (and calls disrupt you)
Customer would like when scheduling a meeting that the presence indicator can be automatically set to DND rather than in a meeting. When in a meeting calls can come through and disrupt the user which isn't a good experience.
24 votes -
RingCentral Phone App and Unified App Call Queue search/contact parity
The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension.Alternative is to import contacts for each user manually.
4 votes -
Spell Check Language Setting on RC App
Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.
5 votes -
Free guest account to convert to paid
There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…
11 votes -
Group Owned Inbound Fax Only Phone Numbers
Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…
21 votes -
Filter call log and recordings through Role Domain settings
Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.
5 votes -
Right side panel displayed with messages, save last displayed, for tasks add option to only show un finished tasks
The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks.There should also be an option to only display un finished task in the right hand panel
2 votes -
Add ability to have custom links on the left hand menu bar
The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are easier to access
2 votes -
Transferred calls default to "blind"
We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.
2 votes -
Private Park ring reversion
Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature to be added to the platform.
6 votes -
Report/Query that shows user settings
This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile.EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see who has enabled it, versus going through each users profile to verify.we cannot turn off total access to "screening', greeting & hold music" because we do need users to block numbers, etc.in this scenario, we do believe it is something a few users have turned on accidently and through the admin portal we can disable…
2 votes
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