11231 results found
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Reports showing number of rings before pickup
We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.
2 votes -
Remove delay between typing a phone number and pressing enter
If a phone number is typed in followed immediately by pressing enter (to start the call) it doesn't dial the number and the enter key needs to be pressed again. If the enter key button press is delayed by a few milliseconds the number can be dialed. Please remove this delay or at the very least make this configurable in the settings.
1 vote -
Dialing phone numbers doesn't automatically add dashes
It's easier to glance at a phone number before dialing with the dashes in place, that way typos are easier to spot. Thankfully the dashes are added after the call is started but at that point it's often too late.
1 vote -
Dialing a number containing letters or words doesn't automatically convert to numbers
In the old RingCentral Phone app dialing a phone number that contains letters will automatically convert the letters to the appropriate numbers, can the new app do this?
1 vote -
Application Management: Mass Installation and Configuration for Windows
The request is for more seamless configuration options in Active Directory.
7 votes -
Add ability to add Comments to Tasks
Allow for "Add Comment" on Tasks, including threaded replies
11 votes -
Give customers the ability to block or redirect inbound calls coming from specific countries, account wide.
The request is to provide users the ability to block or redirect inbound calls coming from specific countries on a per-country basis, account-wide.
Helpful additions to this request:
- The customer to be able to specify where or how the inbound calls
are addressed. For example, allowing them to route calls to a
specific extension or "Play message and disconnect."
- Have toggles in Service Web, similar to those used for defining
what countries they can place outbound calls to.3 votes -
Standalone or Docked Chat Window
I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.
3 votes -
Team pickup call using Glip
Please add a ringtone and/or notification for team pick up calls on the GLIP App. This would then allow the users to see when and who is ringing their colleagues number at the time.
2 votes -
3way/Merge Call - how do you disconnect one caller
To disconnect after leaving a VM.
2 votes -
Four Digit Dialing - Quick Conference Calling
We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.
2 votes -
Discontinue (1) Manager has Full Access to Call Queues - Admin Portal
Please consider discontinuing (1) Manager must have Full Access to Call Queue. We have (27) Call Queues. In a few instances it was necessary to access Managers in the General section of the Call Queue details. Once edited, there is no way to go back, stop or discontinue assigning Full Access to a Manager. If unintentionally enabled and email notifications of voice mail messages are also turned on, endless amounts of voicemails are sent to the Call Queue Manager. In 2-3 setups, I had to assign my account to avoid bombarding any of our Team Leads, Supervisors or Managers with…
1 vote -
Archive all information at Admin Account settings
The request is to allow for Archiver tool to archive voicemail, SMS and Fax at Admin Account level instead of at the My Extension level. This would mean that it works in the same way the admin can do this for Call Recording. Without this, each user must be enabled and the user may have the ability to "undo" this and the customer may have to archive via API or a 3rd party app.
9 votes -
9 votes
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Extension Text Task Assignment
Another feature that may be included in this is an option to allow a "Text" message to just come from the main number, so clients don't become confused by all the various phone numbers associated with our office. Please add this feature for texts, so it matches the main phone # associated with our business, to come from one source number to keep client confidence by not having to text from a bunch of different numbers creating confusion, and distrust by reaching out from all these different numbers with each different extension. Privacy and security are a big concern for…
2 votes -
List Queue lines as "Queues" on the app rather than "Direct"
Currently on dropdown menu in RingCentral App, where you select which number to call from, both your personal line and any call queues you are in appear as "Direct". Could the Call Queue lines appear as "Queue" to help users differentiate their number from that of the Queue number.
1 vote -
Put back HOLD button on Glip phone pad
The phone pad (app on desktop) switched the hold button to the video button. Please have the HOLD button to be put back or give the option to set up the Phone Pad.
1 vote -
Queue management needs alphabetical/sortable order
We use the new call queue management portal so managers/admins can toggle users queue status off/on. The portal seems to display users in the order they were added, not in an alphabetical or numerical order by extension. This makes it very difficult to locate the user in the list. It would be very helpful if the users could be sorted by name and extension, or if at least the default display was in alphabetical order by user name.
1 vote -
Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)
Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.
9 votes -
increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in...
... DND status. increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
1 vote
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