13296 results found
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Autoreply for SMS and auto forwarding
It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.
25 votes -
Calling Waiting On Business Lines
There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling the same line. Its very inefficient.
5 votes -
Support for Arm Based Processors
I have a surface pro x, with and ARM processor and I am unable to run the desktop app on my device.
33 votes -
Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option i...
...s available.. Need to ensure RingCentral remote control during screen sharing is only enabled for IT - currently seems like an all users/none option is available. Understand that access will need to be temporarily granted for target user/machine that's sharing; however, maybe there's a good way to make it temporary - so long as a user in "RC Remote Control" group is the admin taking control.
1 vote -
Automatically arranging the physical side car list on alphabetize order
We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.
1 vote -
Auto answer for agents when the call homes automatically delivered to the first avialable agent.
Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
1 vote -
Correct verbal to text messaging
You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.
5 votes -
Set Permissions for creating team channels
Right now, anyone on our team can create a team channel. This had proven to be very ineffective, a distraction and just super cluttered for all users. I would love to see only admins be able to create team channels. Thank you!!!
1 vote -
Make it easier for user interface, scheduled texting, mass texting
Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.
6 votes -
Attachment Types
Need other options besides PDF. Would like JPEG or PNG.
1 vote -
Call logs downloaded content
To be able to have a one year range for the downloaded call logs content
1 vote -
Call log filter
Have a designated filter in the call logs for monitored calls and an in depth data if the call was successfully joined/barged by the monitoring extension.
1 vote -
Call log should be retreived or a warning prompt
Permanent deletion is not a good idea.
1 vote -
Add text/SMS messages to the call log
In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
18 votes -
Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field
-Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…
21 votes -
Visual editor for call handling and forwarding
We currently have a basic call handling settings and it is difficult to make changes as each level would have different behavior. Were hoping to have a visual way of seeing how the calls will route and where to find the settings.
4 votes -
Ability to add Company Logo in Desk phones
We need our deskphones to display our company logo for business purposes.
27 votes -
Text responding to incoming phone calls
on the desktop app on incoming phone calls you text back responses like “will call you back in 10mins” but on the mobile app that is not avaialble I have to just let the phone call go to voicemail
3 votes -
physical phone profiles
On other systems, I have had the ability to configure physical devices en masse and push configuration changes. This could be performed either via a phone template option, or options under user templates. Three specific use cases could be missed call notification light change, ring tone setting, and screen timeout setting.
3 votes -
Add label to pinned chat
Pinned chat items are often not very useful because it's not immediately evident what they are links to (for example, a document on a sharepoint site). The ability to add a name label to the pinned item would make it an immediately useful list of topic points and/or resources.
3 votes
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