12799 results found
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Filter by User Groups
As a super admin, I have access to the call reporting data for everyone in the company (in the Quality of Service module) and would like to ability to filter out by User Groups instead of seeing call data for the entire company. Filtering by individual extensions or names is also a bit restricted as I cannot enter more than one at a time.
5 votes -
Use RingCentral messages with fillable PDF attachments for people to sign the document.
We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.
3 votes -
Flip Phone Support for App
We have an employee that is visually impaired that works standing up and can not access a desk phone. He had been using an older smartphone, that just forwards the number over wifi, but since you retired that version of the app, we can not find a smartphone that will work for him. Having an option for the application to be used on a flip device would certainly be more inclusive than having no options at this time. Thank you for looking into this.
2 votes -
Give capability to have rotating marketing messages for hold & call transfer custom ringing.
It would be very nice to be able to share different marketing message with every client that calls in and to rotate through a list of different marketing messages so if a client calls in multiple times they hear different messages each time giving us the chance to share multiple messages and so they don't have to hear the same thing over and over.
7 votes -
Sending auto response if fax service will be disabled
Need to send an auto response to the fax senders if we will not be able to receive fax messages
3 votes -
Add Tasks, Events, Files and Notes icons to New Ring Central Left Navigation, Remove the Inbox icon dropdown
Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.
4 votes -
Allow us to change the default target of where files are downloaded in Chat.
So we can organize how our files are downloaded rather than them just defaulting to the downloads folder.
14 votes -
Increase the number of attempts a fax has to succeed.
We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.
13 votes -
Filter call log and recordings through Role Domain settings
Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.
7 votes -
Improve the list of past meetings presented when Join Meeting is selected
When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal meeting, and the fifth was a meeting I was invited to once to interview a job candidate - but these rows never leave my list. Other meetings that I join regularly, in other users' personal meeting rooms for example, do not show up no matter how often I meet with them, so I…
1 vote -
Easy Way to Add All Users to a Team or Teams Based On Attributes
Any new hire has to be added manually to team channels. It would be great to be able to make "default" team channels" for all staff upon account creation so that when they join, those channels are there already. Or for example, since we have multiple offices, adding default team channels based on an attribute like state or office location would be awesome
5 votes -
Have the ability to pin Max Q and desktop app to be always on top
This feature would be useful when you have many windows open. This would keep the application in the most prominent position.
3 votes -
Have Customer Service Record (CSR) available on the Service Web
Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
11 votes -
Allow call queue extensions to sign in to app
Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text messages sent to our main number directed to a call queue that alerts our help desk to the message. Previously, someone could use the (now legacy) RC Phone app to sign in as the call queue extension and access the messages to either respond or delete them; it was also the only way…
7 votes -
Background noise cancellation
It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your…
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a way to restrict what devices the phone app can be installed or used on?
a way to restrict what devices the phone app can be installed or used to
2 votes -
Make the service portal mobile-friendly
(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.
2 votes -
Need the ability to paste text without style.
In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling toolbar.So I'm constantly having to paste my text in another app, and then copying the plain text to paste back into the RC app.
2 votes -
Make columns adjustable for Task view
In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.
8 votes -
Increase fax quality/resolution
The quality of certain faxes rendered in the RC system is suboptimal- in particular, high resolution scanned documents scanned in color, to the extent that portions of inbound faxes of this type have sections of text rendered nearly illegible, illegible, and/or not recognizable by modern OCR systems. It's a functional issue. The backdrop is suboptimal rendering of even native black text files- all text and elements look as though they were rendered on a dot matrix system from the mid 90s.
28 votes
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