12358 results found
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Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
30 votes -
Please switch back to previous SMS format!
This week (around March 4th, 2025), the desktop version of RC changed so I can no longer see the SMS history when sending a new text message. I want to be able to type in a number or contact name and see the history of the text thread instead of a blank window with nothing of the previous messages. Please switch it back!
7 votes -
Global Address Book
Currently, when users connect their RingCentral app's Contact Directory to Microsoft 365 using their company email addresses, all users within the Entra Hybrid Tenant are imported into the Global Address List (GAL). This behavior is undesirable as it exposes internal users to all employees, including those without direct communication needs.
Implement a feature that allows administrators to limit the synchronization of contacts to specific Active Directory (AD) Security Groups. This would enable the creation of a controlled GAL, ensuring that only designated users are visible to the intended audience.
By restricting the contact sync to a specific AD Security Group,…
3 votes -
external directory contacts you cant disable for some users
Is there any way to disable the External Shared Contacts directory contacts to a group of users ? or i would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.
so want to disable for certain users
I need to add 60 users to my account , but want certain users will all contacts some users with no contacts , some with restrictions1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
2 votes -
performance report excluding weekends
Customer created a Dashboard from Performance Report, and would like to Exclude weekends when they pull up the report. Being unbale to exclude weekends on a monthly report really impacts averages and data
2 votes -
Apply Template to Update Security Questions in Bulk
Ability to have an option to apply a template to do bulk update of the security questions.
4 votes -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
4 votes -
Add a number to an existing group SMS
Please have the capability to be able to add a phone number to an already existing group SMS so we don't have to start over and retain the existing thread.
10 votes -
Spam call - blocked
Ability to blocked potential spam caller number on one extension and will sync on another extension without blocking the number account wide.
3 votes -
Scheduling Feature for Calls
Having a scheduling app for clients to be able to book a call at pre-determined times, while following all HIPPA compliance guidelines (eg., similar to apps like Calendly but HIPPA compliant).
3 votes -
Create Tasks, Notes& files etc for calls
Offer notes/notepad, tasks, files etc for the calls/ call log just like theyre available in the messages. Just copy it and make it available for calls
2 votes -
Include Earbay Headsets to the list of recommended headsets
Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.
2 votes -
HUD Active call direction (Incoming/Outgoing)
Please find below the snapshot from the HUD section:
Call highlighted in the RED rectangular box is showing an incoming call as it is still ringing and has not connected with any agent. Once this call is picked by any agent, it will show as an "active call" and will not display the direction of the call (incoming or outgoing).
The call highlighted in the BLUE rectangular box is an active call with a call duration of 02 minutes 13 seconds. By looking at this HUD display, We cannot find out if the was incoming or outgoing.
It will be…
1 vote -
Set RC app as floating app
A feature in which the Ring Central app will float on PC on top of other apps
2 votes -
click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions.
We would like to request the capability to utilize the click-to-dial feature across various browsers without the necessity of installing the RingCentral extensions. Implementing this would prevent the occurrence of dual dialers when calls are received through RingCentral sources.
2 votes -
Increase the limit on how many extensions a single user can be assigned to as a delegate which limit is currently set at 10.
Increase the limit on how many extensions a single user can be assigned to as a delegate, which is currently set at 10.
1 vote -
Delete just call logs instead of deleting the call recordings on the RingCentral App
Currently on the RC App, deleting the Call Log entry may delete the recording, and vice versa. Our customer would like to keep the call recording but would like to delete call history on the RC App.
1 vote
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