11248 results found
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Ability to hide the names of attendees who join the webinar
Ability to hide the names of attendees who join the webinar
1 vote -
Deskphone reset to default after reboot
Customer is requesting that every time they reboot the phone it should remain the same setup or configuration - as per user deskphone reset to default after reboot
1 vote -
Record one-side of a call only
Ability to record one side of a call only
1 vote -
Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.
Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.
19 votes -
Incoming 2nd call to be forward directly to user/third party number/ call queue
Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the call queue or third party number. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.
7 votes -
SMS Opt-Out
Once the recipient replies stop to opt-out they should not receive any form of SMS from the RingCentral Client
17 votes -
Steps to Set Up Call Forwarding to a Delegated Line
The client only shares the direct line with their customers, not the delegated number. When following the steps provided on the support site to configure delegated lines, calls made to the owner's direct line are received directly by the owner and are not forwarded to the delegated number. To ensure both the owner and the delegate can receive the call, additional steps need to be taken beyond what’s currently outlined in the support documentation.
Steps to Set Up Call Forwarding to a Delegated Line when calling the diret line :
Log in to the Admin Portal with admin access.-Go…
1 vote -
Call Queue Routing
In Call Queues / Call Handling & Members / Primary Members - have missed calls for Primary Members route to a secondary Call Queue. When no one answers in that selected Call Queue then the call is routed back to Primary Members' voicemail or the original Call Queue
1 vote -
Transfer a call and if the recipient does not answer it returns the call to the sender
The ability to transfer a call to another user and if that user is not available the call would be returned to the original sender of that call. This way the call doesn't have to go to voicemail and can be sent to another user if necessary, or take a message in person.
1 vote -
fax thread
When we receive the fax, I would like to have [ note ] session to make a note how i carried out the the fax. So It will be utilized as a good communication method for the fax message.
1 vote -
Attach Word file in SMS
Allow Word files to be attached in SMS.
1 vote -
Selecting multiple voicemails by holding 'Ctrl' or 'Shift'
At this point, the implementation of selecting multiple voicemails is very poor (pencil icon to enable checkboxes for selection). Why not use industry standards and allow 'Ctrl' or 'Shift' to select multiple voicemails?
3 votes -
allow the mobile app to be used like the browser extension.
Instead of having to switch devices on each call, create an option for the mobile app to take over the calls permanently like the extension.
1 vote -
Assign specific IP address to user
Assign a specific IP address to a user
1 vote -
not to prompt the ring central app option when pressing the number in click to dial
Customer wanted the click to dial option to dial directly to ring central app once they click the number to be call instead of the option of phone and sms to appear first before they can dial out
1 vote -
Open Mic feature that allows Voice Chat option with Coworkers via Realtime/live Audio.
this would allow Multiuser chatting; a Voice chat option that can be turned on or off for the chat room so I don't have to type out short questions, and we can vent to coworkers via audio
1 vote -
Call Recording Cropping/Editing
A feature that would allow users/admin to trim or crop call recordings to shorter, more manageable lengths. This is crucial for focusing on specific sections of a call, removing unnecessary silence or irrelevant portions, and facilitating easier sharing and review of key information.
Use Cases:
Sales teams reviewing key moments of customer interactions.
Support teams sharing specific portions of troubleshooting calls with colleagues.
Management reviewing critical decision-making discussions.
Training and quality assurance purposes.Additional Considerations:
User Permissions: Access to this feature should be controlled by user roles and permissions.2 votes -
Super Admin Role But Read Only
I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.
3 votes -
Include Cisco ATA 191 for Multi-Devices
They would like to include Cisco ATA 191 as a supported device for Multi-Devices especially if they're going to use it for faxing purposes
7 votes -
customized logo for fax
Having a customized logo for the email to fax feature, where in Admin can personalized their logo.
2 votes
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