10980 results found
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Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
4 votes -
TAPI Driver
Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.
73 votes -
Caller ID name for RingCentral Australia
Caller ID name for RingCentral Australia
13 votes -
Requesting The Option To Force The RingEX App To Use The Number Pad Only On A Keyboard
Hello!
We would like to be able to set an option where everyone is forced to use their numpad to dial within RingEX, please.
Thanks!
1 vote -
1 vote
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1 vote
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Mass export of user data
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Emergency Alert Banner
As the title states, an emergency alert banner that can be displayed across the top of the screen similar to Rings update banner. In the event of an emergency (Fire, shooting, natural disaster, etc) the ability to quickly notify everyone in the company is imperitive. Something that can be quickly sent out from users with the correct access and that displays accross all of the Ring Central apps and programs.
5 votes -
option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
5 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Separate Greeting and Hold Music on Call Queue
The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.
3 votes -
Sync Mobile RC app and Desktop app personal contacts
I can get my apple iphone contacts on mobile app but they won't appear in the desktop app. why the two app versions can't sync contact lists seems unreal. please get it to where personal contacts from apple can be in the desktop app. went through support and they said that option doesn't exist. Thank you!
3 votes -
Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.
to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.
1 vote -
Custom Call Rules for Call Queue from IVR Menu
Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.
1 vote -
Cache On Demand Calls
Please cache calls so that when on-demand call recording is enabled the recording includes the entire call from the start, Webex does this and it is amazing for legal needs.
1 vote -
Recorded Users Shown in a Report
Please create a way to report you which users are being recorded full time. The ability to show recorded full time users is critical i any financial industry but any company that requires call recording.
1 vote -
Toll-Free Numbers
Hi team, I have a client that regularly orders TFN's and they said it's a pain to have to copy & paste the phone numbers from the first step to submit to our support team to provision. Is there a way to get an excel sheet or CSV format of the toll free numbers to remove a step for clients moving forward? Please and thank you!
1 vote -
give the ability to edit or unsend recently sent text messages
I would love to have the option to edit texts up to 15 seconds after sending them, and also the option to unsend texts that were sent within 15 seconds (like the imessage feature for apple). Thank you!
1 vote -
Support for Poly Rove 20 assisted provisioning for Multi handsets
We have ordered a Polycom Rove 20 with Ringcentral I was able to talk with Ringcentral support and we were informed that with Ringcentral assisted provisioning it can only support 1 handset if you need to add multiple handset you will have to set it up in the phone GUI and manually add the SIP credentials for each of the additional phone, it will be helpful if there is a way for us to include this on the assisted provisioning and have Ringcentral features available on the additional handsets.
1 vote -
Notes character limits in the contacts field
The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.
5 votes
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