13289 results found
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Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…2 votes -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Full Call Transcript
After a call, a full call transcript (not just the summary as shown on the Notification > Call notes) to be sent to the email of the super-admin only and not to be sent the a non-super-admin extension.
Super Admins have the power to disable this feature through the Admin Portal.7 votes -
311 extension
Allow users to use 311 as an extension user on the account.
1 vote -
Allow users to select their correct home country code in North America Accounts
My users in Chile, Argentina, Germany, and Denmark cannot select their home country code. I'm told this is because we have an account created in North America. I request for my international employees to be able to select their correct home country code.
1 vote -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Ability to Seperate Fax folder based on the Fax number of the customer's account
Ability to Seperate Fax folder based on the Fax number of the customer's account
3 votes -
Mitel 6940: Presence status in Company Directory view
Mitel 6940: Presence status in Company Directory view
When users access the directory to look for someone they cannot see their presence (whether they are on a call or not). On the old Mitel platform the little box by their name would turn red when on a call. The little box is still there but just stays black whether they are on a call or not.
4 votes -
Enabling SMS feature automatically
Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.
7 votes -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote -
CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote -
Stop Voicemail Recording Automatically Once Threshold Reached
Stop Voicemail Recording Automatically Once Threshold Reached
The system should automatically stop recording voicemail once it reaches a threshold of 3-5 minutes.
These more than 5 minutes voicemails are not being saved on the admin portal or RingCentral app, making customers miss important voicemail messages left without the ability to retrieve.
2 votes -
Feature Request: Chat, Search, Emoji, and Bot Improvements
Dear Development Team,
We have received customer feedback regarding the RingCentral App (Desktop and Web) that requires your review and consideration for future enhancements.
Primary Area of Concern: Chat / Messaging
Affected Versions:
RCAppDesktop/25.4.3012 (Windows 11, x64)
RCAppWeb/25.4.31
Reference ID: 18fcd92f-7276-42ca-9b44-7ac178b2e326
Requested Enhancements
Search Functionality
Improve accuracy and relevance of chat/message search.
Enhance performance and usability.
Introduce richer search features (e.g., improved filtering and historical message retrieval).
Emoji Support
• Expand the emoji library available in chat. Add more emoji
• Improve ease of use and accessibility of emojis within the messaging experience.
- Bot Functionality
• Enhance bot features and…
2 votes -
To send a hyperlink of a user that can be clicked once by another user and will start a conversation with that user
A hyperlink of a user can be sent via message and the other participants can click it once and will start a conversation to that user.
2 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
8 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
6 votes -
Creating a separate folder for clients you need to get back to or follow up with
I have clients I need to follow up with and instead of keeping it as unread it would be nice to have a separate section I can put them in, to make sure I go in there and follow up with those clients.
2 votes -
All phone numbers are assigned to a single user to manage SMS.
To have the ability to have all phone numbers to be assigned to a single user to manage SMS even if the phone number is assigned to a user extension.
3 votes -
Delete task from the Main window only.
For example, I create a task, it's displayed in the main window and appears in the tasks on the right. If I want to delete it in the main window so it doesn't get in the way, I press 3 and there's a "delete task" option. But then the task is also deleted from the task list.
Is it possible to add an option in the three dots, besides "delete task" "delete task notification"?
3 votes
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