12731 results found
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Call Disposition Tagging & AI-Based Call Categorization
Feature Title:
Call Disposition Tagging & AI-Based Call Categorization
Summary:
Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.
Requested Functionality:
- Manual Call Disposition Feature:
- Allow agents to select a call disposition after each call.
Suggested disposition labels:
- Bookable Lead
- Not a Lead
- Callback Later
- Spam / Wrong Number
- AI-Powered Call Classification (Optional):
- Use RingCentral AI to automatically analyze call recordings or transcripts.
- AI should suggest or assign a disposition based on…
4 votes -
Missed call tracking
Missed call tracking so that multiple users do not end up calling the same person multiple times. Change the missed call over to returned call.
3 votes -
Changing voicemail and notification settings of call queue within mobile application
It will be more convinient if we have the option to change the notification settings of call queue through RingCentral Mobile Application
2 votes -
Archiving AI Summaries
The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.
16 votes -
Increase RingCentral Automator Text Limit
Increase RingCentral Automator Text Limit
Please increase RingCentral Automater Text Limit from 1500 to 6000.
1 vote -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
3 votes -
Allow any kind of headsets to work with RingCentral's Background Noise Reduction Tool
As advertised on https://www.ringcentral.com/us/en/blog/reduce-background-noise/, RingCentral uses AI, so it should not only work on recommended headsets. It should work, whatever headset is used, so that the system only picks up the primary voice.
2 votes -
Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.
Currently, if a number is saved as a contact on a mobile device, the device prioritizes the local contact name and does not allow CNAM information to override it during incoming calls.
Requesting the implementation of a feature that allows CNAM to override the saved contact name on mobile devices, ensuring the most accurate and up-to-date caller identification is displayed, even when a contact exists locally.
2 votes -
Workflows for Phone!!!!!
Workflows are very limited today and only apply to SMS. The NEED for Workflows flexibility for phone is a major option Mitel (ShoreTel) customers lost moving to RingCentral. EX: A workflow to allow a users to send calls to voice while on an existing call (on any RC device), however if a specific user or external priority customer calls, allow it to ring through while on an existing phone call.
Workflows were call Call Handling Modes in Mitel/ShoreTel and other PBX systems.
2 votes -
SMS feature needs to support forwarding to multiple users.
Ability to forward SMS messages to multiple users.
2 votes -
Caller ID Preservation: IVR/Call Flow Routing to External Destination
When an inbound call comes in to an IVR Menu and forwards it to an external number, the Caller ID that shows up is the RingCentral number. This is happening even if the Preserve Caller ID feature is turned on. Unlike when a call comes in to a user extension and forwards it to an external number it preserves the original caller ID. We need to have the original caller ID show up when a call comes in to an IVR.
1 vote -
Fax Confirmation Document
A formatted, formal PDF document (not the email confirmation) that can be generated anytime by the sender in their RingCentral app (do not need to have admin access) and details including:
- heading that this is a fax confirmation
- fax date & time (in respective time zone)
- sender name & organization
- sender phone# & fax#
- recipient name & company
- recipient phone# & fax #
- subject of fax (new field added to outgoing fax)
- status of fax transmission - delivered or failed, reason for failed if did not go through, if not all the pages went through, etc.
- # of total pages…
1 vote -
The recent update causing voicemails to route into other call-queue voicemail boxes is extremely confusing
Calls that were forwarded from a user extension to a call queue and routed directly to voicemail should be saved to the call queue voicemail rather than the user’s extension voicemail.
1 vote -
auto disconnect call when routed to VM and no response for 5 secs
They want to have a setting in the admin portal where they can manage caller settings. For example, they want to configure the system so that if someone calls and doesn't answer, it automatically hangs up. Customers having difficulty setting up a voicemail that plays for 10 seconds, or they're experiencing issues where the voicemail keeps playing without any message being left.
1 vote -
call queue ext fwd to ext in same queue disables the queue. disable ability to fwd.
RC case 29983844 - - - Ambulance dispatch call center call queue was wiped out by one member of the queue forwarding their extension to another member of the queue.
Disable the ability for call queue extensions to be forwarded to each other.
1 vote -
To integrate the Praevius app
To integrate the Praevius app to show the time stamp using embbed dialler, it is not showing the setup event and proceeding event, it goes.
1 vote -
call recording annoucement adjustment
To only hear the call recording announcement at the beginning of the call and not hear the other party during the call
1 vote -
Support for SNOM PA1+ as a Provisionable Device
Please consider adding SNOM PA1+ to the list of officially supported desk phones within the RingCentral platform, particularly for Assisted Provisioning.
3 votes -
Substitute caller id - RingCentral to RingCentral account
The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.
5 votes -
RC for google should have direct link to the call settings
RingCentral Google should have more settings that will direct her to the admin portal to set his incoming calls and the like
1 vote
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