12906 results found
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1 vote
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call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
3 votes -
security scan
Security scan for attached files received from SMS/Team messaging.
It would be great if a security scan is performed to the attachment before making it available to the user.
2 votes -
Real "Hot Desking" - Enable temporary use of any phone hardware by any extension
RC has a frustrating limitation:
When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
-The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
-"Hot desking" login by other users is impossible on any "User Phone" devices.
-Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.Consider this case:
'Employee A' works in a busy lobby 95% of the time.
Due to sickness or…1 vote -
Give admins the ability to disable external messaging for specific users
It would be great for external messaging could be controlled at a user level. For instance we might want sales to have the ability to utilize this feature, but not engineers. Currently I don't see a way to restrict this at that level. It is ether on or off.
Also, the ability to see what users are sending and receiving externally.
2 votes -
RingCentral PULSE
RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place
1 vote -
Bulk download/ Report for Users Conference Calling Details
Get a bulk export list/report of my users and their personal dial-in number, participant code, and host code for conference calling.
1 vote -
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users
12 votes -
Automatic download of transcription of every calls
Creating a feature request on customer's behalf as requested which will allow users to have every call's transcription to be automatically downloaded on their devices
3 votes -
Dialed Number Will Reflect Even IVR Menu is Set Up for Company Call Handling
This is for multi-site accounts where it will allow their IVR menu set up to show the dialed number of the customer so they can greet the customer based on the site that the customer is calling about.
1 vote -
Customized Fax Subject Line
Please implement customized subject line on the cover page. That would help anyone viewing the receipt have a better idea of the subject matter of the fax.
1 vote -
Separate the ability to turn off configuration level change notifications from normal workflow notifications.
We must turn off admin/configuration level notifications separately from normal workflow notifications.
We do not want end users to be notified that they have been added or removed from a call group.
We want users to be notified they have a missed call.In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.
1 vote -
Avaya Cloud Office App version for ARM system
Can we request for ACO App version for Windows ARM system?
5 votes -
use forwarded intercom number from different provider to work with ringcentral
company with a different provider wants to forward their number that has intercom to Ringcentral number, then ringcentral number would be able to control intercom
2 votes -
Include an indicator of the Primary Number when downloading a User List
We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.
The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.
1 vote -
key templates upload
Option for uploading key templates to all phones.
Currently it's setup to manually add it per phone but wishing that there is a feature to upload key templates for all phone users that has the same devices on the account2 votes -
2 votes
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ringdown feature for yealink
ringdown feature for yealink
2 votes -
Specific member of the Queue to take Internal Calls
Only allow specific user in a queue to take internal calls not external
2 votes -
Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
3 votes
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