12294 results found
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Ability to assign specific call queue members based on certain dates/times.
Ability to assign specific call queue members based on certain dates/times.
3 votes -
Lock Phone Numbers in Portal from Accidental Deletion
I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?
We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.
2 votes -
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktp app
Yealink BH76 headsets paired with their Yealink BT51 dongles enhancement to RC desktop app. ( headset/dongle combo works in all other software we utilise (zoom, Teams, general audio use) so are certain the issue lies within the way RC utilises it.
1 vote -
delete a member on sms
An option to delete a member on group chat for SMS -
Currently the only option available for SMS is to delete a message from sender or receiver -
but to delete a member of a group chat for SMS is not available4 votes -
Bulk upload for hotdesking
Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.
3 votes -
View Fax attachment on Admin Portal
It would be helpful to be able to view the attachments from received faxes on the Admin Portal.
3 votes -
Add paging feature to limited extensions
Overhead paging is a basic feature for locations like warehouses.
3 votes -
Ping Call Vendors Not To Send Calls When All Agents Are Occupied
For RC customers that are getting calls from vendors, system should have the ability to ping vendors that all the agents from the RC customer are occupied.
1 vote -
Customer wants an option in the app to only show the users as part of the Company Contacts
When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.
7 votes -
Sync call recording to Zapier
Enable saving the recorded calls on Zapier
2 votes -
Call Queue handling
I am looking to set up the following call routing configuration, which I was told is currently not possible:
I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…
2 votes -
Cisco support for shared lines
Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.
2 votes -
1 vote
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Allow multiple outbound call simultaneously.
The client mentioned that tit would be better if an extension can permit 5 or more people to do an outbound call simultaneously on an extension.
1 vote -
Echo Test Feature Code
Echo Test Feature Code. The ability to call a feature code or built in extension number that will connect the call from a phone to the Cloud Server and loop the call back live to the same phone. This feature would allow for audio diagnostic testing from the same extension as it would simulate both out bound network traffic and inbound network audio traffic at a slight delay (ie an echo). This feature would be especially helpful in SD-WAN setups that do not drop calls when networks go offline. An Example of this is Sangoma's FreePBX/PBXact built in *43 feature…
1 vote -
Mobile app ( Android ) - transfer feature
So, I am also able to replicate the issue on my end. It seems to be specific to Samsung phones or maybe android in general, but we have been able to test with Samsung and iPhone. When a user tries to transfer a call using the mobile application via the keypad option the call is dropped. I made the same test call from the desktop application and the call transfers no problem (transfer to external line in my testing). So long as the user transfers the call using the items searchable in the directory it transfers fine. I believe this…
1 vote -
SNOM Phone For Assisted Provisioning
We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning1 vote -
Ability to merge two sites but retain individual directory assistance
I want to combine two sites and still keep the white pages and directory assistance listing for both site.
3 votes -
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
Add support for Multi-tenant Citrix VXI support for the Embedded Dialer
1 vote -
Show callers agent availability
It would be nice if the callers can know if the agents are available or not to avoid waiting on the line for too long.
2 votes
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