11996 results found
-
Add expanded view under detailed call log for call queue
Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.
Please check comparison on the uploaded files.
4 votes -
Number of callers in queue should be changed so we can programmable as defaults of 5-10 -15 sometimes is not realistic
Number of callers in queue should be changed so we can program any number in there as defaults of 5-10 -15 etc sometimes is not realistic
1 vote -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
3 votes -
reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
Enable press 1 to answer for calls coming from IVR menu
Ability to identify if the call is from the Main number > IVR Menu by hearing the option to press 1 to answer
2 votes -
My caller ID - Remove Drop Down Menu
Hi
Is there a way to remove the drop down menu form the My caller ID field in the RC app, so that it only shows the user's DDi?
Thanks
1 vote -
To Add Non Geographical Numbers _ BT Accounts
Details : Want to have the option to add/order Non Geographical Numbers on a BT account
Current behavior : No option to add/order numbers
Brand : BT Business
4 votes -
external call forwarded to call queue
Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue4 votes -
Call Duration before Transferred
We want to get a report with the initial duration time before calls were transferred to external numbers.
2 votes -
Remove embedded promotion in the email
Every time they receive an email form RingCentral, an embedded promotion is always included. Any option to opt out?
1 vote -
Ability to turn off the voicemail feature for the whole account
No voicemails coming in whatsoever no matter what extensions or buttons are pressed, no matter what number the person is in queue, no matter anything. We want absolutely no one to be able to ever reach us through the phone system and absolutely no voicemail messages to be able to be sent into our system.
6 votes -
SMS recipient increase
It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.
21 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes -
Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext
Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.
8 votes -
custom rule that have more call routing option
a rule where the calling party is dialing the main company, calling party should hear an announcement (will go to play an announcement0 then forwards to an extension or anywhere.
1 vote -
maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
5 votes -
Call Monitoring User Log
Feature Request: Call Monitoring User Log
Description:
This feature request proposes the implementation of a call monitoring user log. This log will track and record instances where users access and listen to monitored calls.
Functionality:
The log will record the following information for each call monitoring event:
Date and Time of access
User who accessed the call (Username or ID)
Call Details (Caller ID, Call Time, Direction - Inbound/Outbound)
The log will allow for filtering and searching based on various criteria, such as:
Date range:
User:
Call details (e.g., Caller ID, Call Direction):Benefits:
Improved transparency: This log provides a…
8 votes -
Show the number of the original sender when forwarding fax to an external
Forwarded faxes only show the number that forwarded the fax, not the actual sender. There should be an option to show number of the original sender instead.
1 vote -
able to set up an alert to email a supervisor when their team's users go into "do not disturb"
ability to set up an alert to email a supervisor when their team's users go into "do not disturb"
7 votes -
Ability for the RingCentral App to have notification sound on both Device Speaker and Headset
Ability for the RingCentral App to have notification sound on both Device Speaker and Headset
4 votes
- Don't see your idea?