11997 results found
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Assign different percentage of calls to queue members
It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:
Queue Member 1: 50 % of calls
Queue Member 2: 25 % of calls
Queue Member 3: 25 % of callsThank you for your consideration!
3 votes -
Email sent for a call recording transcription and the audio file attach to email
Customer wanted to have option to receive email for a call recording transcription and the audio file attach to the email like what we have for voicemail transcription.
5 votes -
add fast forward and rewind to the media player used for call recording playback
I would also suggest adding 15/30 second jump forward and backward functionality as well. While I'm at the wishing well, I'd also like to see the playback control radial with a little more detailed control. If the recording is over 15 minutes long, moving the radial a fraction can jump 6 minutes ahead.
2 votes -
RingCentral Should allow to connect contacts to multiple outlook account (emails)
RingCentral Should allow to connect contacts to multiple outlook account (emails)
1 vote -
Mitel Display
option to configure Mitel settings to display presence on the whole screen - same as with Minet firmware
1 vote -
Receive the full messages automatically even if the SMS Reached the Character limit
cx would like to receive the full messages automatically even if the SMS Reached the Character limit
2 votes -
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing.
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.
4 votes -
Transferring a call from a Poly phone when a call comes in over the queue
If a user answers a call on their poly desk phone and hits transfer, but another call comes in through the call queue before the user can type in the extension for the initial transfer. They are unable to continue the transfer unless someone else in the queue pool answers the call or the caller hangs up.
1 vote -
Dial out with asterisk
we need to be able to auto dial contact extensions when we are dialing out to them. Barring that we need to display their known extension on or near their phone number so at a glance we can tell what to dial without referencing an external list or waiting for automated answering services to provide the information we need.
2 votes -
Analytics counting the incoming calls to direct number in IVR
Analytics counting the incoming calls to direct number in IVR
Please add the feature where we can filter and count all the calls that was made to the direct number assigned to the IVR
4 votes -
Add asterisk for inbound call selection
A feature in which an asterisk symbol can be added to forward calls instead of pressing just the extension number
1 vote -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
3 votes -
Disable Call Monitoring from Speed Dial on Deskphone
Currently, when speed dials are configured on a deskphone, if that user is on a call and the deskphone user has permissions to listen in on their calls, they can press the speed dial to listen in to the call (instead of just dialing the user). This is an undesired feature by some customers who would rather the speed dial not monitor the call and just be able to call the user instead.
2 votes -
RingCentral app not to overwrite presence set through admin portal
RingCentral App HUD apparently overwrites the setup we have programmed on the user presence via Admin Portal.
Ideally, the new added extension on the HUD should be assigned to the next available key and not overwrite the previous configuration. We need to have an option on the RingCentral app to manually assign the users to the available keys.
16 votes -
Conference call
If the customer dials the main company number and selects the option, calls will be routed to a dedicated line to enter the code to join the conference call.
1 vote -
Department Column for Cost Centre Management
Ability to have a department column for the Billing Items uplaod template to enable customers to filter for department and allocate new cot centres in bulk
1 vote -
Have a tone when a new message is received
When I'm not staring at the Ring Central app, I've learned that I miss several messages due to no audio alert. Would it be possible to have quick short ding when a new message is received?
3 votes -
Automatic Live Transcription for live call recording
Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated
28 votes -
Enhanced After-Hours Call Handling
Description:
Our customers often require improved functionality for after-hours call handling. Currently, the system lacks flexibility in dynamically assigning after-hours duties to users and struggles with distinguishing between business hours and after-hours schedules. This leads to manual adjustments and potential delays in addressing urgent matters.Proposed Solution:
Flexible Schedule Management: Implement functionality allowing administrators to dynamically assign after-hours duties to users without requiring 24/7 availability.
Automated Schedule Adjustments: Enable automated switching of user schedules between business hours and after-hours based on predefined criteria or user-defined rules.
Distinct Schedule Settings: Introduce separate schedule settings for business hours and after-hours to allow…4 votes -
Send SMS or Email notification if a change was made on a user call queue status
It would be essential to have a notification via SMS or Email if a change was made on a user's call queue status
1 vote
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