11983 results found
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Give option for the caller to enter account number to be recorded
to be able to have account number recorded on our end
1 vote -
Added greeting after selecting keypress in IVR menu
A feature in which we can set up a greeting before forwarding the call when a keypress is selected
1 vote -
Ability to assign dedicated fax number to each number on auto-receptionist
It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.
5 votes -
RingCentral mobile app option to open links with the device's native browser
This is useful if the app can be opened with the native browser as the RC app is not storing data from forms (auto-fill)
1 vote -
Option to download automatic call recordings in bulk and WAV file
Add an option to download automatic call recording in a WAV file on the RingCentral Admin Portal > Reports > Call Log > Download.
11 votes -
Option to change Max Simultaneous Transferred Calls per Extension
The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.
2 votes -
Option to auto-update app in admin portal/access
Is there a way to push the updates from the Admin site - company wide - rather than updating each individual workstation one by one?
3 votes -
Track idle the most user on multiple call queues (Longest Idle ring setting)
Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.
2 votes -
Add account wide hold music option
We'd like to change our hold music company wide but there is no solution to this. We currently have to go to every single group and every single user's account and adjust the hold music. How is there no way to have a company wide hold music choice?
17 votes -
Mobile Data option for Android Auto
When Android Auto Wireless is in use the RC app does not send through audio and tries to route the call through Wifi when no internet connection is available since it is only using wifi for the connection to Android Auto. We don't want to use our cell phone number for the calls. Direct dial data has only wifi or mobile data, wifi or carrier minutes only. You should add an option for Mobile Data Only that way RC app would not think the wifi connection is an actual live internet connection and would not use it.
3 votes -
RingCentral Mobile App Separate Fax Notification Settings
Currently, we only have "Miss call VMs, faxes and text" notification settings in one option to turn on or turn off on RingCentral Mobile App. Customer only want to disable the Fax Notification.
1 vote -
Enhanced SMS Functionality
Description:This feature request aims to improve the SMS functionality by providing users with the capability to determine if a recipient's phone number is capable of receiving SMS messages. Additionally, it requests for clearer and more informative error messages when a user encounters an issue while sending an SMS message.Objective:The objective of this feature request is to enhance the user experience by providing them with essential information about the recipient's phone number's SMS capabilities. Additionally, clear and informative error messages will help users understand and troubleshoot issues when SMS sending failures occur.
3 votes -
Screen Caller when dialing Operator or when directed to Call Queue
As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.
2 votes -
Share lines switching from dial tone to line put on hold from another phone
Have a shared line setup....6 phones, 3 shared lines. If a user answers a call and puts in on hold, the only way another phone can pickup that shared call is to select the button for the shared line on hold FIRST before picking up the handset. If they pickup the handset first and attempt to select the line on hold after that, then all the phones will ring and the call on hold will be lost. Please adjust the functionality so that users and switch between lines without having to hangup the handset each time first.
1 vote -
call forwarding for ringcentral app
ability to move to the center the desktop app in the user call forward option
1 vote -
customized role that grants administrative privileges for routine modifications and general additions/deletions
Unfortunately, the current custom role lacks the capability to change roles within the user management section for that specific custom role. Allowing this ability could potentially lead to the customer changing their own role to a Super User, raising concerns about misuse or incorrect platform configurations, as well as unauthorized access to privileged information.
Our objective is to empower the customer administrator to modify the ability of end devices to dial international numbers when necessary, without providing them with broader role-changing capabilities. Essentially, this enhancement request revolves around a straightforward adjustment in call restrictions.
4 votes -
International Faxing
It would be useful if our customers will also be able to use their Ringcentral account to send faxes whichever part of the world.
2 votes -
Pop up window for New Messages
Customer would like to have a pop up window, if there is a message beiong received. This is to notify the user that they have a message and will notice the message right away as per the CEO wants this feature.
3 votes -
Automated Operator Schedule by hours
It would be great, if we can set up an operator (when people call and press 0) by their work hours. For example if John only works on Thursday 8am-3pm, it would be great if we can set it up to where a system automatically makes him an operator for these hours, or anyone of our choosing based on their hours. After John is done it switches back to main operator.
1 vote -
Feature Request: Sync MAC contacts to the Glip app for Office at hand
Behavior: Have an option from the Glip app to sync the MAC Contacts to as this feature is available from the spartan appConfiguration: Settings > Calendars & Contacts > Apple > Contacts
1 vote
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