11983 results found
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transfer call from Ring Central to external number using short code or via extension number
transferring calls back and fort from Ring Central to external number like it was an extension on the ringcentral app.
1 vote -
transfer call from Ring Central to external number using a short code
transfer call to external number back and for like it was one of the extension.
2 votes -
Time stamp on received faxes
I would like to have time stamp on faxes that I receive. The time when we receive fax, not the time when someone sent fax
3 votes -
Time stamp for incoming fax
It would be helpful if we can see timestamp when we receive fax. Most people sending faxed have not configured time on their fax machine, so it always shows incorrect time on faxes.
7 votes -
Dual Channel Recording in MVP, UK
I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…
6 votes -
Settings in Admin portal to turn off call waiting notification in the RC app
The customer would like the admin portal to have settings to turn off and on the call waiting audio for RC app. To take control of all user's RC ap at the same time.
1 vote -
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10 digit number format of the incoming and outgoing call
No “+” symbols, no parentheses, no spaces or dashes. Just the plain 10-digit number format of the incoming and outgoing call.
3 votes -
Automatically put the call into message when in Meeting status
In a call queue, a feature requested by the customer to automatically put the call into a message or SMS when the user is in a meeting
1 vote -
Remove people's last name from public facing comments.
The internet is a scary place. People should be able to comment First name Last Initial without putting their full name on the post.
1 vote -
Sending multiple fax pages at once
Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.
17 votes -
Two accounts one direct number
two entities. Company A has a RingCentral account and numbers Main Number directs the calls to my individual extension hence I want another number to redirect it to the same main number / Can I receive calls from the two main numbers on my single RingCentral App on my phone, even if those are on different accounts
2 votes -
an option on the User extension tab the ability to create a unique IVR option on the User Tab not on the IVR menu
an option on the User extension tab, the ability to create a unique IVR option on the User Tab not on the IVR menu
2 votes -
Ability to add a secondary email address per user extension
Customer wants to add a secondary email on her extension 101. He wants to associate his two email address on the extension.
1 vote -
Ability to add paging extensions to Presence settings of user extensions
Feature Request: Adding Paging Extension to the presence settings of user extension
Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.17 votes -
Add login/logout buttons for queue members in the Line Keys on Mitel 6940w
We don't have our employees use the application. We don't have it installed on the PC or phones. They are strictly fielding calls from customers from Mitel 6940w desk phones, which work great but they can't log themselves in and out of the queue status. As of now, we have to set their phones to DND, which means that while they won't field calls from customers, they can't take calls from anyone else.
2 votes -
Increase the number of accounts you can sign in/switch to in RC App
If you have more than 3 accounts that you need to check from time to time, it will be easier to switch between them without having to sign out from one of them to sign on to another one.
1 vote -
Stay in the middle during RingCentral Video meetings
Customer would like to have an option to stay in the middle of the screen during RingCentral video meetings. It can be compared to other Video meeting platforms
1 vote -
Enhanced Compatibility for Poly Edge E Expansion Module
Objective: The purpose of this feature request is to enhance the compatibility of the Poly Edge E Expansion Module with the RingCentral system. Currently, the module is restricted to displaying a maximum of 48 name/number entries, and manual configuration attempts are rejected by the RingCentral server. This proposal aims to ensure seamless integration, allowing for more than 48 entries and, upon certification, facilitating assisted provisioning for users.Background: The Poly Edge E Expansion Module is currently not fully supported by RingCentral, and manual configurations are met with rejection by the RingCentral server. The accessory is expected to be certified in the…
1 vote -
Show # of sms messages in Desktop/Website Portal
Just display the number of SMS messages sent so I can know how many text messages I'm using in the month.
3 votes -
Paging shortcut key
The partner wants to request to add a speed dial in the line keys for the paging group.
15 votes
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