11979 results found
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customer wants to customize notification "attempt to access account from a computer we did not recognize"
Customer wants to customize the message generated response email and text message notifications for the event "attempt to access account from a computer we did not recognize"Customer: "We need to add something to make sure the recipient requested a code. If not, we need them to contact us. This customer is currently on Cisco but uses RC for small DR case. We are actively working to move them off of Cisco and get all of their business
3 votes -
RC Messaging - “Notify me when available”.
Skygen (Jake) wanted to chat with someone who was off-line at the time. In Teams, he would right-click on the person’s name and select, “Notify me when available”. I spend a couple minutes looking for it, but didn’t find how to do a similar function in RC on the MVP side of the house
5 votes -
Cisco 525G2 Support 5G Network Connection
The customer in question has recently acquired a new network router that boasts 5G Wi-Fi support and is seeking assistance with connecting their phone wirelessly to the network. Our team is well-versed in the latest networking technologies and is equipped to provide the necessary guidance to ensure successful integration.
1 vote -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Device status visibility and filtering improvements
A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.
8 votes -
-ability to edit the outbound caller id so the users can only select the direct number or main company number
-ability to edit the outbound caller id so the users can only select the direct number or main company number
17 votes -
Create a banner on the 10DLC TCR Registration page to notify Admins that business EIN is not available to Ring Central for a couple of w...
...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.
1 vote -
Ability to add admin app to ring with the ring groups
ability to add the super admin app to ring with the user's app
1 vote -
Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
12 votes -
Playback Greeting for Call Queues
I am writing to you on behalf of one of our valued customers who has expressed interest in a specific enhancement to our call handling system.The customer has suggested the inclusion of a playback greeting feature within our call queues. The envisioned process involves prompting the caller to state their name and company before the call is routed through to our support team. On the receiving end, just before the call is answered, this recorded message would be played back for our support agents.The primary goal of this feature request is to optimize call tracking by ensuring that callers leave…
3 votes -
2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
3 votes -
BT Feature Request: Option to Opt out with the Next Gen Call Handling Update
BT Customer was not Notified Regarding the Update From Next Gen Call HandlingNo Training / Info were send to the customer Regarding the Recent UpdateMost Customer wanted to either Revert Back to the Old UI or Opt out with this UpdateCustomer Comments: New UI/ Next Gen Call Handling was not User Friendly and More Complicated than the Old UI
4 votes -
Immediately upload fax document file for scheduled faxes.
Customer doesn't need to have phone turned on at later scheduled time.
3 votes -
Rearrange the rows in Directory at the Ring Central portal
customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.
1 vote -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Assign custom company common fax cover sheet
In healthcare, we do a lot of faxing and our fax cover sheets include our company logo as well as HIPAA instructions as to what should be done in event of a HIPAA breach where a fax is sent erroneously to the wrong party. We would like to be able to upload a custom company coversheet and assign it via user template to all users, remove access to all other coversheets.
13 votes -
Get Api Access
Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.
3 votes -
Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
1 vote -
Capability to process password reset inside of RingCentral Desktop Application
Capability to process password reset inside of RingCentral Desktop Application
1 vote -
Set user status when message tab is hidden from users
The ability to set user status is removed when the message tab is hidden from users. Some customers use a different application for internal messaging such as MS Teams but still want to be able to set user status in RC app. Please make it so that the ability to set user status even when the message tab is hidden via custom roles.
7 votes
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