12290 results found
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Ability to play audio while on active call
It will be helpful for the customer and their business if they will have option to play audio while on active call.
2 votes -
include "seconds" in the time area of call logs
include "seconds" in the time area of call logs currently only shows Hour and Mins.
1 vote -
Imply date in greeting message.
For example, "It is #todayDate." The system would provide a date that is consistent with my location and timezone in my admin record. A tag such as this would be great!
1 vote -
Display the caller ID for the selected Group from an IVR prompt
My company would like to have a feature added where the caller ID displays the option a new caller has selected from an IVR menu. For example, if the IVR menu prompts for callers to select options 1 through 4, with each option having a unique group it rings, then the recipients in each group would see that the caller selected option 1, 2, 3, or 4.
5 votes -
Allow Service Web to have the option to report "Service Web" in the drop-down menu to report issues.
Customer reported that he was unable to access Service Web, and his colleague could not report the issue as the option of "Service Web" ws not available in the drop-down menus to report the access issue.
2 votes -
A busy tone to be played if call waiting is deactivated
If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would be good if the beep tone is changed with a busy tone
8 votes -
import contacts in paging group using all email platform.
An option where we can import contacts to the app using other platform aside from outlook.
1 vote -
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail
A rule to automatically send all incoming calls labeled "Suspected Robocall" straight to voicemail. blocking the # does not help since they call back with a different #
4 votes -
Default new users to Standard (Role)
When creating new user the default role is standard international. Though there is an option to edit the role upon creation of the user extension the customer prefer to have the default to just standard role.
20 votes -
Allowing users to select group SMS recipient from the contact list instead of typing the phone number/name
Please allow us again to select the recipient from our contacts list instead of having to manually type in their names or mobile phone numbers.
2 votes -
Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8 votes -
Call timer should only start once somebody actually answered the call
When someone is calling the customer's direct number, the caller's screen shows that the timer started running when it was only ringingCustomer's verbatim: When someone calls my number, as soon as the call is connected it is perceived by the callers end as answered/picked up, even though it is still playing the ring tone. This is illustrated in the second video ("Ring Central Auto Accept Call") as the call timer automatically starts logging the call time as connected and active.This leads to at least three issues I can identify off hand: One, inaccurate call logs (if calls are answered or…
4 votes -
Adjust the status for multiple call queues.
I think it would be beneficial to have an option to have different statuses for different call queues. For example if you have an employee who is in 2 different departments if they were able to adjust their status for one to be available and to be on DND for the other. This would benefit us as some of our employees are "fluid" and may be directed to one department more than the other on certain days.
5 votes -
Longer Time Frame to Access Call Logs
Customer wants a longer time frame to access call logs.
8 votes -
Multiple recipients of SMS from IVR extension Direct number
Multiple recipients of SMS from IVR extension Direct number
2 votes -
Wants all extensions to receive fax thru the RingCentral app
Wants all extensions to be able to receive fax thru the RingCentral app.
4 votes -
Ring Out call should show just once in call logs
When using the RingOut Feature the specific call should just show the specific dialed number used when using the RingOut Feature
4 votes -
Admins to archive all data of all users
Is there a way around this or some other way for admins to archive all data of all users? This is very important to us. We need to be able to archive all the user data for compliance reasons.
11 votes -
Option to disable/remove the call queues from the contact list of a specific user.
Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.
2 votes -
Le system doit détecter qu'un agent est en file d'attente et donc ne pas acheminer l'appel client sur son poste lorsqu'il passe par le s...
...tandard.. Objectif : acheminer les appels sur les agents disponibles.
1 vote
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