11979 results found
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An IVR prompt that will let the users listen to an extension voicemail message.
- customer mentioned would like to know if we can set up an ivr menu that will let the user listen to their vm messages by dialing the IVR menu and should prompt them to dial the extension number that they would like to listen to the voicemail message. -customer prefers this type of set up rather than dialing the main phone number and extension number * then pin.
1 vote -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
Emailed FAX receipts should show Subject line--Regardless of SUCCESS or FAILURE
Having all FAX receipts (Regardless of SUCCESS or FAILURE) show the Subject line text would help anyone viewing the receipt have a better idea of the subject matter of the FAX.
2 votes -
Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
12 votes -
I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont ...
...wish to edit the routing every time one of the users logs in or out of the phone.. we have a physical phone that is configured as a 'Hot Desk' phone. With that, we have 2 users that login and logout of the phone. Well, every time they login or logout, the programming of the call routing is lost for the user anytime they logout. I am wondering how the best way to configure a hot desk phone would be for 2 users that need to accept calls into the Main line. I dont wish to edit the routing every…
2 votes -
Ring Groups ringing desk phone, desktop, and mobile app
Ring groups can currently ring our deskphones and we can add external cell phones for staff away from the desk. Since we are becoming mobile we are transitioning away from desk phones. We would like the desktop and mobile app to take calls. We need the mobile app and desktop since we need to use the site number for caller ID to place calls.My example we have a ring group 3065 created in our account the first group is the desk phones that always ring. After hours we add external cell phones to the ringing and they work fine but…
5 votes -
Generate miscall call Report and Call made to that number
I want to generate a report for missed call for individual users direct number.
If any user missed a called which came to their direct number and want to see if they called back or no.
8 votes -
Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote -
Ability to Share the Call recording on RC Mobile app
The customer wants to have the ability to share the recording (call recording) using the RingCentral mobile app (IOS/Android)
2 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
3 votes -
Add Search Feature for messages
Our company uses a private team to share ideas about work and communicate to each other. Ideas or points are shared - it would be very help full if a search feature were added to find these items. Sometimes these points are not pinned so searching back days or months is very difficult. Another idea would be add a search feature by date. So if an idea or example was addressed at a particular time then it would found easier. IE - tax information around tax deadline in April.
2 votes -
911 call routing
The client would like to have their 911 call from their RC phone to go directly to the local PSAP instead of going to first to the 911 national operator because this would cause delay with the emergency.
4 votes -
Presence/DSS Keys: Display Extension Number Only
The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.
1 vote -
Fax Number Checker
Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.
1 vote -
Billing Admin Overview access
current behavior: Admin Portal for Billing Admin and Custom Admin does not have access to the Billing Overview. Visibility is only available for Super Admin Expected behavior: To be able to have access to Billing Overview with Billing admin or Custom Roles.
1 vote -
Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process
- Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
1 vote -
Security feature, Ability to enter a code before dial out from deskphones
To be able to enter a specific code to the phone before it can initiate an outbound call 1. Pick up handset, 2. Handset will request a code3. Dial special (secret code) 4. Caller will be authorized to make an outbound call
2 votes -
Is it possible to have a url-link for a search with a specific phone in Analytics
Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID
1 vote -
Option to forward all calls to an extension if the call queue is empty during business hours
It would be great to have an option to forward all calls incoming from a call queue to some other extension if nobody is opt-in to the queue at the time, during business hours.As it is right now, if it is during business hours and no agents are logged into the call queue (Say there is a meeting that they all had to go to in the middle of the work day), callers are left waiting until the "Maximum wait time" is reached before any action is taken. We would like there to be some "default" option so that callers…
2 votes -
Caller information display on external mobile number
the customer would like to see/view the call showing the information of the call when he receives the calls on his personal number
3 votes
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