11957 results found
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Global Suppression List for SMS Messaging
We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.
2 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Single click to Send Text please
The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day:+ to send new messageup comes menu: Send new text/Send new faxI will never send a FaxIt's a step backwards to have to choose from this menu rather than directly opening up a new text messageEither:replace + w/ 2 icons +Text, +Fax to eliminate the menuwhen user selects the Text Inbox and hits + from there, New Text Message should be assumedFax Inbox should mimic this behavior for faxesThank you.
4 votes -
To have the option of putting the extension number of the recipient when sending a fax message externally
There are fax recipients that do not have direct numbers so it would be helpful if an option to put their extension number will be available when sending externally.
1 vote -
Retrieve SMS in Bulk
Messages that are sitting in the inbox can be retrieved in bulk.
2 votes -
Allow Non-10DLC-Compliant carrier to properly exchange Group Text Messaging
This will prevent confusion when a response is sent to and from the group text.
2 votes -
Update the article about "Log Out of RingCentral Phone for Desktop"
Customer called in and asked on how to log out his RC desktop app. The customer advised that he followed the instruction in support.ringcentral.com (https://support.ringcentral.com/article-v2/Log-Out-RingCentral-Phone-Desktop.html?brand=RC_US&product=RingCentral_Phone&language=en_US ), however, was not able to find the log-out button in Settings. Instead, we were able to find it in Display Picture (top -left of the app) then Sign-Out. Please update the article. Thank you!
2 votes -
bulk factory or password reset the phone devices
Hi,Submitting this feature request on behalf of a customer. They are moving services to a new provider, and they have around 40 phones that they need to reset so they can provision the device to the new provider. They are hoping that there would be a way to bulk reset the phones.
3 votes -
Relocate RECORD USER NAME
PLEASE relocate the RECORD USER NAME button FROM User Details TO Voicemail! It makes so much more sense. Maybe both places would be great! Thank you!
1 vote -
Download inbound call using analytics on a group number
download inbound call using analytics on a group number
1 vote -
RingCentral MVP Mobile App Received Notifications Setting Should be Set to Always as the Default
This RingCentral user relies on the MVP mobile app. And, he wants the mobile app Settings > Receive Notification to always ring at all times. As of this time, the default setting is "When inactive"
2 votes -
Option to launch an external URL automatically or by user input
In the RingCentral app, if the "Launch an external app or website for incoming calls" option is toggled on, it will launch automatically for all inbound calls. It would be nice to have a checkbox to control whether the web page launches automatically, or upon the user clicking a notification to accept. This will enable the user to skip launch on any inter-company or non-customer related calls.
4 votes -
Volume Editing Ability at the in the creening, greeting, hold music area to adjust rather than in a 3rd party app
my at the in the screening, greeting, hold music area to adjust rather than in a 3rd party app. Saves time
2 votes -
Disable employees from calling out from the Main Phone Line
Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switch things on their ends, it still happens, and customers end up calling the wrong numbers since the Caller ID shows our private number on their end.
2 votes -
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
Want to use the keypad of the deskphone to enter the extension while the active call is place on rc app
1 vote -
Group Texts with Tmobile
We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. This happens in RC Phone and the RC Web/desktop app. Please advise!
8 votes -
Automated Call for Downtime
in any case there is a downtime or their RingCentral app is not working, want to have an automated system that will call customer to inform them that the they cannot accept any incoming calls since their phone system is down
4 votes -
Ability to send a message with website link
Allow customers to send a normal text message with website link or special characters such as dash (-) or email address.
2 votes -
Prebuilt Reports- Ability to copy prebuilt reports into a customizable template
Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
6 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
23 votes
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