11055 results found
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IVRU - Prompt -Text
When typing the text for the system, the box is to small to see the entire message at one time. Could it be a pop out or larger box?
3 votes -
Allow call handling custom rules to forward calls to main phone number
I need to have a phone number, that when direct dialed, forwards to the TOP level of the auto-receptionist for our main company phone, so that if we are open, the IVR menu plays and if we are closed, the call is sent to voicemail. Right now, I am having to create a custom rule that forwards to an external number, purchase an external "dummy" phone, forward the calls to this external number, and then have that phone re-forward back to the main phone. I worked with support and there is no other workaround for my needs.
2 votes -
Call Queue Pick up on Mobile app
Customer needs a feature for call queue pick on mobile app for both android and IOS devices. Customer said that they are most out of the office and using mobile app to answer calls
16 votes -
There should be a Text messages dashboard in the performance report tab
There should be a Text messages dashboard in the performance report tab
2 votes -
Case Portal - Filter Capabilities on Headers - Case Status
I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
1 vote -
RingCentral App Active Logins (Security Risk)
As far as I can tell, changing the credentials of any user does not automatically log people out of their RingCentral App. This includes any active logins into their mobile app or home computers.At our business, we sign into our RC apps through Google. When we have to let people go, I'll have to change their credentials through Google Workspace.I didn't realize until today that none of our ex employees get prompted to login after getting kicked out. If I change their password or username or even the name on their extension, none of these will trigger a prompt to…
5 votes -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
7 votes -
Allow admins to restrict file types shared via RingCentral
Hi! I think it would be helpful if certain file extensions could be blocked from being sent via message. For example, if admins wanted to prevent executable files from being shared.
2 votes -
Multisite - Phone Directory Limited to site not entire company
With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.
4 votes -
Automatic voice translation
I have several clients who speak Spanish and 2 that speak Armenian. Unfortunately, I can only speak English. I would like to have the ability to chose the language my client speaks and if it is different than English, when I make a call, the system will know what language my client speaks and will translate of my behalf to my client and vice versa.
4 votes -
ServiceWeb - Additional Local Numbers - Streamlining Deletion
The request is for enhancements to managing Additional Local Number Licenses. For example, when deleting a phone number from Inventory - automatically delete the Additional Local Number License. When deleting Additional Local Number Licenses (from Licenses & Inventory) - present the form with phone numbers associated with ALN prior to review and confirmation screen. In Number Inventory, provide additional columns that display who/what phone number was previously assigned, to provide easier validation for removal.
1 vote -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes -
ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP
Please add the capability to schedule a future dated conference call via RC APP
17 votes -
Japanese mobile phone numbers
As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number.Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in RingCentral
1 vote -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
Allow Admins to see Hidden Users in the RC App
As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except for admins. Thanks for considering!
1 vote -
Message Reminder / Snooze Message
Ability to set a reminder about a message. You need a way to "remind me in x days / x hours / tomorrow / next week" etc about any particular message
4 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available in app, watch a brief how-to video here
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Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote -
.HEIC File Format on SMS
Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.
5 votes -
Editing Main Admin & Internal Messaging (Privacy Liability Moderation)
Hey RingCentral,A contractor set up our business with you and they are no longer with us. I've been co administering this account with her since the beginning. Someone else took her position and we gave the account to him, not realizing that they had administrative permissions. This worked out because he slid into that position eventually. However he was also let go recently.Further, I did not know that the main admin also received emails regarding text usage. There is currently no way to:1) edit who receives these usage notifications by email2) edit the permissions of whomever was the main admin,…
2 votes
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