12915 results found
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Pin Validation
This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
1 vote -
Reason why the number is being blocked on the account
Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
block to the customer's system.
for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
before it proceeds.1 vote -
Ability to set fax recipient like in a custom rule
Like when I'm having a vacation, i want to set who's gonna receive the faxes in my company for a specific time and date. for example im out of office every wed and fri, I can set a custom rule where all of the faxes in my company will redirect to another extension only for that specific day.
7 votes -
TAPI Driver
Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.
73 votes -
requiring god-level access for RC Desktop is a security risk
RingCentral for Microsoft Teams1. Minimum of Application Administrator and User Administrator Roles2. Other screen shots in the Admin Guide indicate the service account also needs the Teams Administrator and Privideged Administrator Roles (Both of those are also highly-privileged roles)It seems to be very risky to login an admin with those privileges onto a foreign site. Kinda asking to be hacked - it doesn't matter which foreign site.Surely there must be a less risky method of this? How about going back to v1 where it only needed the individual user's privileges rather then the AD domain admin account.That way worked and…
2 votes -
Users will have a restriction that they can only send faxes from the app but cannot change anything from there
It would be better if there will be a feature that would restrict some users to change anything from the app but they can only send faxes through it.
1 vote -
SMS bundle good for 1 year
The customer would like to have an option for sms bundle not only good for a month but also have another option good for a year. That will save time to add a bundle every month if they really know well their sms consumption
3 votes -
Own Tab Settings for caller ID
There should be own tab for settings of caller ID on the RC desktop app instead of going to Phone settings to change the caller ID.
1 vote -
Make Call Pickup Groups available in the HUD when Deskphone Pairing is on
When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app
11 votes -
block and report does not appear to function
When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.
1 vote -
add capability to change the External number Caller ID
Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID
3 votes -
Group Membership showing Call Handling
It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.
1 vote -
IVR: Nester IVR
Cx wants a nested IVR which is to bypass the first IVR Menu set up and directly connect to the second IVR but still the dialed number is the main company numberI am trying to call the number in this format
8285371554911 vote -
Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
11 votes -
Automate Softphone Upgrade/Install
We are looking for a way to upgrade the RingCentral softphone application on user machines without user intervention. We had a previous ticket opened but was told that there was no way to do this at that time. We are trying to see if this is now feasible.
1 vote -
Recover deleted site for multi site
I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch
1 vote -
Organize Modules From Left to Right, Not just Top to Bottom, Split View Screens
I am very frustrated trying to split the phone dial pad, call history list and the voicemail.. it shows the dialpad, the call history, and the voicemail list next to each other under the phone screen, with options to remove some, separate some, but not side by side. why would I want so many categories together on one visibiliy access point without the option to split or reconfigure? if I prefer the popout dial pad, why would i prefer 3 categories side by side to flip through, with a massive blank screen to the right of it? not that I…
1 vote -
See calls and messages for more than 1 extension from the Application.
I think this is useful if we can see the calls, messages, and faxes for more than 1 extension on the app on my phone.
3 votes -
customer want if a extension blocked a number it will be block to the entire account
customer want if a extension blocked a number it will be block to the entire account
2 votes -
Recording only 1 side of the conversation please
The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.
3 votes
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