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11239 results found

  1. Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

    I am transferring calls to an unrecorded queue to take phone credit card payments and other sensitive information. The "Alert Timer in Groups >Call Queues>Queue>Pickup Settings & Members>Settings>Alert Timer has a minimum wait of 5 seconds, which adds an unnecessary 5 seconds to every call that requires this procedure. Please allow for an option that is 0 or 1 second.Thank you.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. Please make that we could log in on extension to multiple computer applications

    As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..

    11 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  3. Global Wrap Time for Users

    Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies to each queue separately. For example:Let's say Sandy is assigned to Queue A and Queue B and 1min wrap time is assigned to each queue. Sandy completes a call from Queue A and starts wrap time of 1min to finish her work. If it has been longer than a minute since Sandy…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Ability to hide auto receptionist and company numbers from the "call from" drop down

    Customer wants to be able to hide the IVR menu numbers and company numbers from the "call from" drop down for certain employees when they are placing a call. The reason for this is that some of their IVRs are intended as hotlines for specific end clients and they have had some instances where an employee will select the an IVR menu number as their caller ID and they then have customer x calling back on customer y's hotline number, ultimately causing confusion. Overall the customer has requested that we provide a feature where they limit the "call from" drop…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. call recording greeting message using text-to-speech

    Currently users will have to upload the mp3 file for the greeting message.The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording greeting.

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Hot Desk Session Timeout setting by Role or Site instead of Company Wide

    We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-wide. It would be beneficial to allow some granularity in this setting.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Allow Verification Codes

    allow social media companies or any company with an app to verify your account by texto my a verification code to your company number. This helps distinguish your personal with your business account. Currently, we are required to use our personal phone for both a private and a business account.

    3 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Remove fax number from top of fax pages

    We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However, the recipients frequently send their responses to our fax number rather than that of our customers because they see our fax number at the top of each page. If this could be removed, that would be very helpful.

    5 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  9. Allow On-Premise Exchange version 2013, 2016, and 2019 calendar to be connected to the RingCentral Desktop App.

    On-Premise Exchange version 2013, 2016, and 2019 are supported for the RC Scheduler for Outlook but the customers are unable to see their scheduled meetings through the RC Desktop app because the only option available for calendars are Office 365 and Google calendar.

    9 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  10. Two-Factor Authentication for Telus Business Connect

    Hi Team,Good day. Asking to add a 2-factor authentication feature for Telus Business Connect Accounts.Problem: Customer is not being asked to check the email for authentication even if the Account Access Confirmation feature is on.Steps:Access Admin Web internally and set Account Access Confirmation to Always RequiredStatus still show Disabled Permanently.Tested with Jeff and still able to log in to the Voice Manager with no 2nd factor authentication.Justification: Account Security

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Allow us to remove the ignore button

    Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Allow multiple users to respond to the main number texts

    when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through

    151 votes
    Planned  ·  18 comments  ·  SMS/Text  ·  Admin →
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  13. Needs to have way to receive an SMS Msg across multiple extensions....A bank can only send 2FA to one phone number but more than one use...

    ...r may need access to that 2FA code. A bank sends 2FA code via SMS. The same person in an accounting firm might not be loggin g in each time....the code needs to go to one of 3 or 4 extensions rather than the one person who isn't available today.

    9 votes
    Under Review  ·  1 comment  ·  Admin →
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  14. Add Live support in NORTH AMERICA

    Useful to all in Canada and US that are tired of dealing with offshore idiots

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Using an app on another device should cancel cell phone notifications

    My cell phone rings when I get a call even when I'm actively using my computer and when I answer a text on the computer, the push notification remains in the notification list on my phone. I would like for my phone to only be used for notifications if I've been idle on my computer for a while (and the idle time should be customizable) and for the push notifications to be automatically removed once I've seen them on my computer.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Send text to number from voicemail

    It would be nice to have a button to send a message to a number that leaves a voicemail, unless it's a landline. Then instead of having to copy and paste the number, go to the text portal, start a new conversion, and paste the number, it's one button that lets you initiate a text thread with that number.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Deleted Voicemail Logs

    Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Reset and Assign

    The User Reset and Assign capability is only available for users with a Super Admin role. It would be beneficial if this capability was an option when creating a custom role. There are areas of the Super Admin role that some of my team members should not have access to. Currently they are deleting the user and adding them back in which is much less efficient. Also deleting a users removes them from ring groups which we do not want to happen.

    11 votes
    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. We need to be able to set up and save/use different texting groups

    SMS group to text our staffSMS groups to text different lists of our customers

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. BYOD Cisco ATA 191 should be considered as supported device for provisioning.

    Customers can use the SIP devices they already have for their RC account

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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