12284 results found
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Show the temporary numbers assigned to numbers being ported into RingCentral.
Add a column that will show the temporary numbers assigned to numbers being ported into RingCentral.
1 vote -
Submit invites for extensions
Need to have the capability of resending invites for previouslyactivated extensions that are being reused
1 vote -
Provide a setting option so that all users in the call queue can view / hear voicemails.
If out main receptionist is out, the remainder of the team is unable to view voicemails. This is a hindrance to our business.
1 vote -
International calls report
Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.
29 votes -
RE: Customize Call recording reminder emails
Description:Currently, users are emailed monthly that call recordings are setup for their account. However, the messaging in the email is very confusing and we have had multiple employee's create tickets for our helpdesk as they are confused why they are constantly getting the notification. As well, due to the wording of the message, it is creating a lot of confusion for our users, as the current wording makes it seem like previous calls were not being recorded. Finally, we would like to be able to customize how often these alerts go out, as we have had some employees complain about…
3 votes -
Add different Colors for presence status.
We have some colleagues who suffer from red-green color blindness, they have difficulty seeing if the dot in front of the username is red, green or grey. https://en.wikipedia.org/wiki/Congenital_red%E2%80%93green_color_blindnessMake it possilbe to change the colors if needed.
2 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
21 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
31 votes -
RingCentral native attendant
Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.
17 votes -
Blocking of chat messages
Manage a block list for chatting:Notification if you want to allow or accept a person's chat.
2 votes -
Show Message has been deleted
When in MVP a chat message has been deleted, this should be visible to users in the chat that a message has been deleted.
1 vote -
Show Company name instead the first name and last name under Personal Contact
Will not show company name under contact just first and last name
6 votes -
remember microphone and speaker source / preferences in MVP app
For current customers, and internal users when disconnecting the laptop from the dock or after a long period of shutting down, the RC app forgets the last configured microphone and speaker source. It reverts to the laptop source and needs to be changed manually every morning. It would be good for it to remember your last settings.
5 votes -
Poly Savi 8200 on RC Phone and RC App compatibility
RC App and RC Phone App on desktop is not compatible for the Poly Savi 8200 headphone, we are hoping to add this in the future as additional headphones to work on RingCentral desktop applications.
2 votes -
Bring back HUD manual rearrangement of user contacts
Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
2 votesPlease enable the new app layout under Settings - General - New App Layout and you'll be able to rearrange contacts when the HUD is pinned in app or popped out. You can also make the HUD a standalone tab on the app by navigating to Settings - Customize tabs - Phone - deselecting HUD. This will remove HUD from being under the phone tab to its own tab. -
when sending fax from profile contacts the default number should be fax number instead of primary number
when customer goes to contacts > choose a contact > profile > fax > the phone number where fax should be sent to is the phone number under fax, currently it defaults to primary number
4 votes -
Desk Phone Forwarding - Call Logs
We ran into an issue today with a RingGroup when called returned a message "phone is not online". After quite a bit of troubleshooting I found that a user had forwarded his desk phone to an invalid extension. This extension is at a remote site so all troubleshooting was done remotely. The Call Log shows "hang up" and the Performance log shows Ringing and then nothing.Since there is no insight to the status of deskphones from the portal it would be helpful if the call log and/or performance report would have shown the call trying to ring the invalid extension.
1 vote -
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
56 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
11 votes -
Send SMS Privately Out From Group Txt
The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.
1 vote
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