11957 results found
-
Quick Replies available to unparked emails
Quick Reply capabilities doesn't appear to work to unparked emails, which is impacting company standardised replies and hyperlinks.Can this please be looked at and made available in Max Agent Emails?
2 votes -
change ring music ring central for Google extension
Ring central for Google is very practice. But here are only one choice for the ring music and it's awfull! Will it be possible to choice more music for this extention?Thank you
2 votes -
Call Queue voicemails available in RC APP and GUI interface
Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
70 votes -
Limit Call Monitoring Permissions
When setting up Call Monitoring groups, it would be great if we could limit the functions so the "users that can monitor" are only able to listen, but not able to whisper/barge/take over calls, so that it could be used as a training feature, without worrying about accidental interruptions.
8 votes -
Allow to receive faxes without the deskphone ringing whatever preferred set up the customer wants to the user extension
Desk phone is ringing when a fax is being sent to a DID and unable to receive the faxFax is received without the deskphone ringing if the set up of the call is only routed to VM on the user extensionCustomer's user extension is set up to forward calls to a call queue if she doesn't pick up the call which prevents the customer to achieve the behavior that they want which is to receive a fax without the deskphone ringing and for the calls to be forwarded to a call queue if the call is unanswered
6 votes -
Copy or duplicate a custom rule
It would make sense to be able to duplicate a custom rule
4 votes -
Remove missed call from queue members if answered
Remove the missed call notification for queue members when another queue member answers the call. Only display missed call notification when no one in the queue answers the call.
219 votesThis is now live! Learn more about this feature here.
-
Report showing devices "offline" for certain intervals of time
This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.
10 votes -
RC University Courses assigment, and progress tracking over multiple users.
We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings.
We would like to have a way of assigning the trainings to our team members and also be able to track if these trainings were completed.
Since we will be giving a certain time period to complete them. As of rigth now, we are unable to assign them or see someone's progress on them.18 votes -
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote -
Initiate call from software to any RC device
You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would like to look up a contact in the computer application and click on them and call from my deskphone or cell phone app. We did this on our old Mitel system so I know it can be done.
4 votes -
Contact searching by location
We can search contacts by name or Extension but have multiple locations and it would be nice if we can search by office. For instance, I would like to see all the staff and their availability in Office A. It is a field that is filled out for each user profile so it should be searchable.
4 votes -
Dial by Extension via Multi Level IVR
The option to dial by extension using the Multi-Level IVR
11 votes -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
Record your own company name
It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
1 vote -
Caller ID post answer
After a call has been answered, the full caller ID can only be displayed via mouse over. That makes it impossible for customer care agents to see the full caller ID and be able to look up the caller in Salesforce. The request is to display full caller ID when a call is answered without requiring mouse over or other intervention on the part of the agent. It is a hinderance to agent efficiency.
2 votes -
Email to fax - failed responses for errors
The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.
1 vote -
Make the minimum password length 12 or more characters
This would assist in preventing bad actors from accessing the system and ensuring tighter security.
8 votes -
Bulk Text Messaging To Alert All Clients At Once
As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday pickup schedule, route changes, and past due bill.
3 votes -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes
- Don't see your idea?