11047 results found
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Azure/OKTA Provisioning: Disable activation email after user is automatically provisioned.
The request is to disable the activation email after users are automatically provisioned so that users' first interaction with RingEX is to sign into the app via SSO.
8 votes -
Multisite logo and naming changes
We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.
5 votes -
Creating Support Tickets with RC
Is there a way to tie my callback number to my login for creating tickets? Even when I select phone call as my preferred contact type and enter in my callback number, I always get an email asking me for my callback number. My callback number isn't even part of the ticket details, even though I specifically entered it when I created the ticket.There is a HUGE disconnect between updating tickets through the portal and responding to tech emails. I create my ticket via the portal and then get an email from a tech. If I respond to the email,…
1 vote -
Operators can sort text by phone numbers vs mixing all received text together
We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers mixed together.
1 vote -
Faxing to Contacts with Same Fax Number Go to Wrong Contact
As a home health provider, we do a lot of faxing to doctors. We have many doctors who work out of the same clinic, so they share the same fax #. If I send a fax to "Barry Bond MD" at fax # (810) 620-8113 from the RingCentral Desktop App, the fax cover letter will default to send the fax to the first alphabetical contact that shares the same fax number, instead of putting the contact name on the cover letter of the contact that I selected. So, our fax cover may address the fax to "Abby Apply MD" even…
7 votes -
Dock the Dial Box page and Ability to add users to groups without going into every group
If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new user, it would be nice to be able pick the goups you are adding them to without having to open each group, open the profile and then add the employee.Thanks!Cindy
1 vote -
Update your cell phone carrier companies for sms notifications
Please update your cell phone carriers in the drop down list for sms notifcations. Nextel has been gone for 17 years and Sprint is no longer with us either. I am a T-Mobile user and I cannot add my cell number. I can add it as an email, but then I can't email my corporate email address. I don't understand that no one has complained about this.
10 votes -
Enable multiple Automatic Voice Recording Announcements
We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.
4 votes -
Use my RingCentral number to work with Uber (verification code sent to my RC number)
When I tried to use my RC number for Uber application. I'm getting an error " these numbers are VoIP number" It would be great to use RC number on any application without restriction.
2 votes -
Users - Department Groups (replacing User Groups?)
In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalability.Use Case: 40 employees in one department, with one department manager, and three team leads. The team leads AND department manager require call recording access to each member underneath them. This department is specific to one Site (we are multi-site), where we have other sites with a sister department and different manager/team leads for that site (for instance, Sales 1, Sales 2, etc). In order…
14 votes -
Sort Call Logs
My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequently used in our previous system and is extremely important in identify which calls should be reviewed. As of now, we sometimes hit next page 6-7 times to get through all the calls, and then remember where the longer calls were. Some type of sorting would be a good addition.
1 vote -
show presence inside "Search" bar
right now, presence for user / recipient of message will show after clicking on their name once searched. would like to see the presence show in the "Search" bar without needing to click on user
1 vote -
Mentioning the time-stamp of the call log in hh:mm:ss instead of current hh:mm
Hi Team,Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm.Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are back to back.So can we add the second also in time-stamp, this will help us in analyzing & sharing exact call sample. This will be represented as hh:mm:ss.
1 vote -
SELECT MULTIPLE CALL QUEUES IN CUSTOM RULE
Please add as an option for (1) multiple call queues to be selected under the company wide custom rule section of the portal's auto receptionist, and also (2) forward to external number. My caller needs all calls to be routed to at least 5 queues during the weekends only or to an external number right away without going to any individual extensions to setup forwarding there. So far we are unable to do so as the custom rule only has limited to 1 extension, 1 call queue, voicemail or announcement only which greatly limits their business.
2 votes -
ATT Office at Hand Voicemail Message must contain callers information and custom forwading greeting
Customer wants an option where they can hear the caller's name and phone number during the voicemail announcement if the caller did not provide it on the actual voicemail message The customer doesn't want to use call logs, email notification, or applications to view the callers' number or name.Also wants a feature that if they receive a voicemail and they want to forward it to another user, they want an option to record their own message advising the recipient that they are forwarding the voicemail
1 vote -
Internal vs External Status
We use status' to indicate our availability - this is especially beneficial to verify if an employee is working in the office, from home, remote, at a customer, etc etc.However, all outside organizations that I have communicated with can also see this information. It would be beneficial to have a status for individuals outside our organization.
9 votes -
RingCentral App: Date/Time to use local regional settings
Please can the date/time format be changeable or atleast by default use the local OS settings.E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
3 votes -
Call queue call notifications, while busy
The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external calls, which are more important to them.
4 votes -
We need an option to Edit the uniqueness of the email address used for every extension
Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…
3 votes -
Option to enable email attachement of Received Fax and Voicemail for HIPAA Enabled Account
Customer would like to have a control to enable or disabling the attachement for email notification of received faxes and voicemail.RIght now if the account is enabled for HIPAA settingsThe AT&T Office@Hand HS also affects certain functionality within AT&T Office@Hand. The following features will be disabled once HS has been activated: message notification emails from Glip; SMS and MMS; attachment of voicemail, facsimile, content to message notification emails sent to you by AT&T Office@Hand.
3 votes
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