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  1. I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.

    4 votes

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  2. We need to increase maximum amount of simultaneous forwarding. As of right now, we are limited on how many can be on the list at once and it forces us to input each name and number daily.

    5 votes

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  3. Support informed me that there's zero way even as a super admin to delete a post made by an app integartion into the messaging app. We use Zapier to post news article links into a News team channel. Despite being the super admin and the one who set up the integration and whos account it authenticates with, I am unable to remove any posts by the app.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. There are currently 7 default display options to display to agents answering call queueus. Phone Number, Queue Name, Caller ID, etc. It would be great if we could cusomtize what is displayed to the agent while maintinging to call queue name on the backend for reporting purposees.

    1 vote

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  5. Would be nice to have a custom emoji next to a user's name so you know they have a custom status that is maybe hoverable. Currently you cannot see the status until you specifically click on their name. Would be a lot easier to just to glance the contact list/sidebar and see whether or not they're available and if not, hover over the emoji and see what their status is. The fewer the clicks, the better user experience.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/on PTO.

    9 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. Currently, the only way for Super Admins to control the text recording would be under the Administrative settings in the RingCentral app. Super Admins can enable or disable message data exports for users. Along with that, there should also be an option for Super Admins to enable text capture/record in the User Template. Video recordings should also be controlled by the Super Admins as well

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. I have several RingCentral users in a Tech Support call queue that make frequent use of Outlook calendar meetings and Cisco Webex for remote support assistance. They are all members of a simultaneous Ringcentral call queue for tech support. If they are using Webex for a meeting, including that product's built in voice capabilities, they are currently getting calls from the tech support queue because the RingCentral app does not alter its user status to Busy/DoNotDisturb to match that of Outlook's user status. This is disturbing to their workflow because they are active with a customer but are still being…

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.

    4 votes

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  11. so i can come back to the fax and download it later

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.

    9 votes

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  13. Please add the Conversation Stream feature from the "classic" ring central app into the new ring central app so that all of your team and direct messages are sorted in 1 list (instead of being separated into a list of direct messages and a list of teams)

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.

    25 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  15. Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number

    11 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  16. We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…

    7 votes

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  17. this is on all other software as Teams, Skype

    21 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  18. It would be useful for people who use their work laptops afterhours for personal that we can schedule our presence to turn invisible or available at a certain time, like after 5pm on weekdays so you can be green and available when you log in the morning for work instead of having to remember to toggle this on/off daily

    8 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  19. This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. There should be an option which allows users to setup a backup number which will be enabled automatically in times of a power interruption or network outage. This feature was available when we were still with Vonage.

    5 votes

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