12284 results found
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Make the windows app and physical phone work as one
The app is limiting users without the ability to use a microphone and speaker on a PC. We need to ringout our physical phones to use click to dial and then we are tied to the limitations of the phones. We can not transfer calls through the app while on the physical phone. The Mitel softphone had this ability, the app and physical phone worked seamless with each other as with RC they are entirely separate occurrences.
3 votes -
Dialpad stay on top of other windows
The dial pad should have an option to stay on top of all other windows (stay in the forefront). It is frustrating when you're in a call and doing other things and you have to bring up the dial pad window again to do a prompt or mute/unmute, etc. If there was an option to be able to click to other windows but the dial pad always stayed on top that would be great. I would make a button to pin the dial pad on top while in a call or unpin it AND have an option in settings to…
2 votes -
The same audio/microphone connection source for app and deskphone
The customer wants to answer the call in the RingCentral application, but wanted to use the headset connected in the physical phone. Option to use one audio input for the RingCentral application and deskphone.
1 vote -
assigned Super Admin will not see the call logs of other Super Admin
assigned Super Admin will not see the call logs of other Super Admin
2 votes -
Option to choose a call out number on a desk phone
We have two companies. It would be nice to use the same desk phone to make calls from different company phone number without having to change it in admin portal.
2 votes -
Forward to another extension when DND is enabled
I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.
10 votes -
create a group that contains multiple groups.
is it possible to create a group that contains multiple groups.eg. extension 507 has call queue 508 and 509
1 vote -
Ability to add number to sms thread in progress
It would be beneficial to allow the addition of extra numbers to an sms thread, including the message history, without creating a new group text. If our CSR is messaging a customer and wants to loop in their manager it should be a simple addition and all history should be shared.
5 votes -
Dial by Name Directory
Issue: Customer wants to add a feature on the dial-by-name extension to reduce the call timing or waiting time before it will be transferred to the extension wishes to talk to
Behavior: When the caller chooses dial by name directory from the iVR option and presses 3 letters of the last name of the extension where they would like to be connected, it took like 6 to 8 seconds of waiting time, like dead air of 6-8 seconds before it will be transferred to the person selected to be transferStep to Reproduce:
Login to UID:
Click Phone system,
Auto…6 votes -
Report of mobil app user log in
get a report on who is logging into Ring Central app
1 vote -
Custom Themes for Jupiter
It would be great if we could customize our client to our liking, similar to how code editors allow you to use community uploaded themes in the marketplace. This would allow users to add their favorite styles to our app and promote them in the App Gallery. The current Jupiter themes are limited and lack color creativity. Allowing us to create our own themes would be amazing! To achieve this goal, we would need to create a framework that allows users to update the colors on the fly.
1 vote -
Fax to Network Share Folder
For Customer who need the Fax to be saved directly to their network shared drive.
4 votes -
Add submitted fax into the fax transmission result
This feature would be helpful as we need to upload the fax submission result along with the submitted fax into our crm.
1 vote -
Mitel 480G - Add Extension to phone home screen
Testing the Mitel 480G phone enrolled with RingCentral.With Mitel, the top bar on the home screen shows the user's extension. It does not with the RingCentral firmware. It is handy to see that at a glance.
8 votes -
Mitel 480G - Allow to End Call with Speakerphone button
I'm testing with the Mitel 480G enrolled in RingCentral.Found that I can start but can't end a call with the speakerphone button. I need to press the Line button.This functionality exists on the Polycom phones.
3 votes -
Create shortcut key for Compact vs Full View in Jupiter
This is not a customer request rather feedback on the app. We introduced the ability "New Phone experience" to reduce width of your phone window but requires you to manually move your windows size. Would be very helpful if there's a compact vs full view shortcut key.
1 vote -
Please create an app for the Service Portal
One thing we can no longer do is upload recordings for voicemails. When recording on the Service Portal with a headset, the recording sounds "windy". When using the cell phone the recording is good, but we have to access the portal on the internet. The mobile site is not user friendly.
2 votes -
Bulk Request for adding more than 20 numbers to be added in the blocked calls
This is a feature request from one of the users to have a template or bulk request to add a number in the blocked calls option in the admin portal. Currently, if want to block a number you need to input the number one by one. Hopefully this feature will be added on the admin portal
4 votes -
Accessing bill in the Application
customer should have access on the bill in the app without going to admin portal
1 vote -
Having the ability to see the details in ringcentral app which number the callers called prior reaching a specific ext
this is really helpful
2 votes
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