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  1. When a number is reaching an IVR that does not have a prompt defined, the caller will hear a "technical issue" message. This can cause panic as the customer/caller does not know what the issue is. It would be more useful for the caller to hear something like "you've reached an IVR that has not been configured".

    1 vote

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  2. You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user

    1 vote

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  3. 1 vote

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  4. In classic app we could @ reference tasks, notes etc when posting a message now it seems only people can be referenced

    2 votes

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  5. Currenlty, the Cisco 8861 supports only the CP-BEKEM-3PCC (old) side car with the current firmware version that RingCentral provides.In order to support the CP-8800-A-KEM (new) side car, the Cisco 8861 needs firmware load 11.2.3

    3 votes

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  6. limited extension with ATA/OBi that has a dl with an analog paging device. need an option not to get external calls - steve.main@bissell.com

    1 vote

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  7. any inbound call no matter if answered, gone to voicemail or text, the inbound call should get a automatic text message from your RC number thanking then or whatever message you wish to be sent out to the the inbound caller.

    10 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  8. I would like to show the address in the contact profile. We have the office 365 contacts connected and in outlook we have the address listed but when you look in the ringcentral profile, it is only showing the mobile number, email and department. Can we change what shows? Can we have just the primary email show and not all three that are attached to the account?

    1 vote

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  9. We would like to be able to modify the text that is inside the email that Ring Central sends when a voicemail is received by a user or queue in our system. We have systems in place to add these emails to our CRM, but with all of the extraneous text and advertising, it makes review of these in the CRM cumbersome.

    2 votes

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  10. User would like to have the option to do Call forwarding from User to User using the RC Unified app. Call forwarding works in RC Phone - but users are migrating all their member in using RC App (Unified).

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  11. It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.

    6 votes

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  12. 1 vote

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  13. because, the Mac app (currently running on MacOS Monterey Dev Beta 3) crashes whenever I filter search result to team

    2 votes

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  14. Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.

    1 vote

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  15. I want to give 100% of my attention to the person on the phone. It is distracting to have incoming calls clamor for my attention. If I am on the phone, I want incoming calls to go straight to voicemail. Thank you. Molly Friess, (907) 313-4840

    27 votes

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  16. Anyone making an "All Page" knows what a irritating the ring back is when you are making a page.

    1 vote

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  17. I'm quite surprised this feature is not available and it was one of the main reasons I upgraded my account.I need to be able to organize my customers into different lists and be able to send them mass emails. ie:let's say I have 100 customers and I want the following with some overlap:LISTS:1.) Master list of all 1002.) List of customers who use massage services, maybe 42 numbers3.) List of customers who use acupuncture services, maybe 88 numbers4.) list of customers who use our IV services, maybe 12 numbers. I desperately need the ability to be able to send mass…

    1 vote

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  18. please add a settings where the user would know if the call came from call queue or direct number via IVRFor example, if the caller press 1, 2 or 3

    2 votes

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  19. Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.

    8 votes

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  20. Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.

    4 votes

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