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10758 results found

  1. VDI (Virtual Desktop Infrastructure)

    Ring Central does not have an application that is optimized for VDI

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. text in company

    See with having only the operator having the company text then if they are gone we have to use our line and then the customer gets our number and stops calling the main number

    6 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. Ability to Turn Off Call Quality Questionnaire

    Create a way within admin portal to allow the call quality survey to be turned off for all users. Getting a number of complaints that it pops up after every call.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Reach phone support without PIN

    Calling 8888984591 prompts callers to enter the RingCentral number and PIN and provides a prompt when entering the wrong details.RingCentral should still allow the customer to speak with an RC support person even after encountering errors.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Global CLI Presentation for outbound calls

    Each user is set to present the companies main number for outbound calls. To change it so they present their DDI (primary number) requires the change to be made on each user individually. There should be an option to set the outbound call profile globally so by default users present the main number, or their DDI.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Splitting Audio

    There is no way to split audio or set up a “ride along” situation for training purposes.

    3 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
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  7. flip calls to desktop

    Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  8. Tab for customers contacts

    It would allow my company team to share contact information for customers including notes

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Automated Text Responses

    This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.

    5 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. Logoff button on the hotdesk phones to change the presence of the agent

    We require a change to the logoff button on the hotdesk phones to change the presence of the agent. Currently, the logoff button only logs off of the phone and doesn't change the overall presence of the agent. This is causing issues with call flows, as the agent is no longer on the phone, but the system still sees them as Available. We are mitigating this by using the DND (Do Not Disturb) button. There should be a way to have these functions combined so an agent using a hotdesk phone only needs to press Logout to logout of the…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. make ringcentral dialer, my default app for URL:CallTo links

    make ringcentral dialer, my default app for URL:CallTo links for MVP plan

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Allow more extension to utilize the simultaneous ring option

    Here at Morton's Animal Medical Center there is call center whereby the incoming calls from clients get answered. In the ring app there is a limit to how many extensions that can be chosen when in simultaneous mode. Because of the size of the business, other duties of the receptionists and how often we receive calls, there is a need for more extension needing to utilize the simultaneous ring of all phones. This would be of great value to the business if this was an option we could use. We would like to request that this option be granted to…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Prevent incoming calls when on a video call or meeting

    I have it set to put me in Do Not Disturb automatically, but without fail when I'm on a video call and recording it, the phone rings from some spam call. Please make it so that when on a video call/meeting phone calls can be sent direct to voicemail

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Allow different language settings for individual user settings, such as voicemail greetings

    Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use RingCentral in English, but their voicemail must be set to a different language based on the region the line is in. This is particularly important in Quebec where the government requires public interactions to be in French, even though some employees would prefer to use English from an administrative point of view.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. Add Restart All Phones Option to ACO Management Console

    Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel which would restart all the phones. Something like, Select the Phones, apply Resync, Restart, or whatever.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

    I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Notify the user community of major changes to how RingCentral acts based on user actions

    Recently, you changed what happens when a user is Deactivated then deleted. Previously, the DL was moved to Unassigned Extensions. Now the DL is deleted, the license put in a pool, and the number put in Number Inventory. We think two things: 1. This change makes our work much harder and 2. You should have told us before making this change.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes

    I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ticket from the voice mail. We don't want it to be creating unnecessary tickets from a system generated voice mail message.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Option to Reach support via app

    RingCentral support can be reached via phone and support site but it would be a good option to reach support from within the app.It would make it easier to have an option within the RC app to reach a support personnel to help out with any issues encountered.RingCentral mobile appDesktop appWeb App

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Reset and assign option for not activated lines

    if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.

    11 votes
    1 comment  ·  Admin Portal  ·  Admin →
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