12284 results found
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More Control and Options for Blocking Numbers
For Now, we can block via super admin and it would automatically add to all extensions.Can we have an interface where we could add/remove blocked numbers and select which extension it will be applied to rather than clicking each user and blocking the same number.It would also be better if we can add multiple numbers at the same time rather than inputting them one by one.This would really be a big help and easier to manage spam call and texts even clients that request to be removed from being contacted
2 votes -
Give the admin the ability to clear a users text, voicemail, and other history
With turnover happening I "recycle" extensions that are already in use as to not have pay to add a new user every time we have someone leave, especially considering the extension is already set up. The only problem with this is that Joe Smith now has Jane Doe's voicemails and text messages. You should give the admin the ability to clear a users history so it can be reused for a new hire filling in a vacated role.
2 votes -
Allow users to see the caller id of callers calling the users under their presence
The feature will allow the other users to know if they can pick up the call intended for the user under their presence.
2 votes -
RingCentral to change the roles, so they are based on the location of the caller, not the account.
We have Ringcentral account based in US. Currently, users outside US need a Standard International dialing role just to dial/call local within its location (outside of location where account is based) because if we assign Standard dialing role, the user won't be able to dial/call externally but can ONLY call within RingCentral.
2 votes -
Roll call for employees scheduled for the day
Roll call for employees scheduled for the day
3 votes -
Option where to see if users are toggling In or Out in their status
I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out
4 votes -
Controls for Recording Mute Announcement
The announcement is disruptive to the call. I would like to be able to configure controls to allow, disallow, or change the recording mute announcement. I would like to do this on either only the other end, or both ends of the call.
5 votes -
looking for a change log in RingCentral admin portal or app
We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.
11 votes -
When someone is on a call or video call, show who they are on a call with from your org
It would be very useful when a person is busy either call or video call, to show if you hover over their names, who from the organization, is on that call.
1 vote -
Allow Key 2 to be programmable/changed on Poly VVX150
Currently only Key 3 onwards can be changed, however where users are working with lower end Poly phones such as the VVX150, there are only 2 keys and both are reserved for the extension line.Please can we make Key 2 programmable for other extensions or pickup groups?
6 votes -
Mobile app as default calling app when doing click-to-call in SFDC
Include mobile app as end point device that they can set as default in sfdc plugin settings for click-to-call
21 votes -
Show user status in contacts list
Ability to see user status in all web/desktop views would be a timesaver.
21 votes -
Presence - Ring my phone when any user I am monitoring rings - allow the user to select for what device to ring if its the physical phon...
...e or the app. allow the user to select for what device to ring if its the physical phone or the app
2 votes -
When people call in, someone is not available then it goes to voicemail - Then that voicemail have a key presses option.
As per The customer having a key presses option under that voicemail will allow customer to choose if they are on a emergency situation and that key presses will be directed to a 24 hour customer service.
4 votes -
Bulk Deletion & Syncing from App to Phone
We would like to request the option to bulk delete voicemails, texts, call recordings, faxes etc.. and for them to sync with the phone from the app to the phone when bulk deleting.
5 votes -
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app
Separate the notification switch for missed calls, voicemails, faxes and texts on the mobile app so we can choose which notification appears on the phone rather than being shown notifications we don't want to see.
1 vote -
Placing outbound calls thru desktop app, but dialing out from desktop phone.
I have a customer that is in the banking industry and needs the ability for tellers to originate outbound calls from the desktop RC app on their PC, but have it dial out from their desktop phone. The tellers aren't allowed to wear headsets, so they need a solution where they initiate the call from the desktop app, and then the call dials out from their desktop phone (as they will have the desktop phone to their ear).
2 votes -
HUD restrict extensions in desktop application
As of right now RingCentral allows any user given HUD access in the RC Desktop APP to add any extension in the company (including executive staff). Allowing them to easily see the names of callers, recipients and length of call. This must be addressed.
2 votes -
To migrate all data from old number to the new number
To migrate all data from old number to the new number
3 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
22 votes
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