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  1. When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.

    4 votes

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  2. Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.

    2 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. On this article,https://support.ringcentral.com/article/8728.html• Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an hour thinking a phone was broken while trying to set it up. Thanks in advance for fixing it.

    1 vote

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    Implemented  ·  0 comments  ·  Hardware  ·  Admin →
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  4. Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.

    1 vote

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  5. For every user, in user details/general tab there is a checkbox that states:"Yes, I would like to receive information on product education, training materials etc."I would like to be able to list all users with this box checked.

    2 votes

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  6. There is a feature in a Call Queue that allows you to specify Pickup Members for the Queue but it only works if you have the “Enable me to pick up a monitored line on hold” option checked under the User’s Presence settings. But turning that setting on causes the User’s phone to ring when anyone in their Presence list receives a call. So say I have 50 coworkers in my Presence list so that I can call them or forward them calls without having to look up their extension number. And I’m a Pickup Member for this Call Queue.…

    3 votes

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  7. All our users currently use the “Ring out” feature in RC Phone to send all outbound calls to their desk phones. Because there is no similar feature in the RingCentral app, users either have to dial out on their computer or force the call through the older RC Phone app in order to use the Ring out feature. I am concerned that RC will sunset the RC Phone app, leaving us without an alternative. Anyone that wants to ring their desk phone before the computer or mobile phone would benefit from this feature.

    3 votes

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  8. Requesting to have feature to click to dial using spreadsheet

    11 votes

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  9. It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents.
    This would help to avoid using other applications such as drive, trello, dropbox or web pages. So that we don't have to go out of the ring to do all our jobs.

    1 vote

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  10. Report to show which users have the mobile or desktop application installed/logged in and some identifiying information regarding that device (OS, MAC address, IP, etc.)

    2 votes

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  11. Having a column on Call Logs specifically for calls using up the International Calling Credits Bundle would be a big help.We have over 300 users. 70 of which have global office numbers. It's difficult to keep track of which US extensions are making calls that incur a subtraction from the international calling credits if there is no indication on the call logs. We found that one phone call. There was no indication on the Purchased column under Call Logs. The extension had a US number, and made an international call. But it would be difficult to look through the call…

    2 votes

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  12. The ustomer would like the ability to have more than one call handling option available for a given schedule block (business hours, after hours, etc.) For exmaple, if a call comes in after hours - they can only send the call to the call queue's voicemail or a specific extension. They would like to offer callers more than just that, they want to be able to configure multiple options. For example, one option will send the caller to the queue's voicemail, and the secondary option will send the caller to a specific extension.We found a workaround in setting up an…

    4 votes

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  13. Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.

    1 vote

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  14. The name of the previous user appears in the 911 dialog during reset and assign.

    1 vote

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  15. We are a small office of 3 people. We do not have a dedicated receptionist. When someone leaves a message, an email is sent to everyone in the group, but only on my RCPhone app does it show the glaring red number that there is a message. It would be nice the red number would display on everyone's RCPhone app, until the message is listened to.

    4 votes

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  16. Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…

    30 votes

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  17. This would help to prevent anyone from trying to use a customer's domain to register an account and they wouldn't receive any notifications.

    4 votes

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  18. We need our deskphones to display our company logo for business purposes.

    18 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  19. When creating a task, there is an option to make the task reoccuring, but it is very limited. If you want the task to reoccur on the 2nd Tuesday of the month, you can do that. You can set the reoccurance schedule to monthly, but it will only go by the date. Outlook reoccuring dates have more options. It would be great to see that in the RC Task feature.

    8 votes

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  20. In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make changes to users on the Excel file and upload them to make the change.This is something that is needed especially for audit reasons to verify extension recording settings, permissions, Title Site, User hours. Please add an option to select additional fields so all account settings can be downloaded if needed.

    15 votes

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