11043 results found
-
Web Portal Fax Message behavior
As of Monday 5/25/22 we have noticed a change in how the web portal messages page works. We download faxes in batches by customer from the web portal which works best for our volume and workflow. We filter by name (of customer) and status: Unread.Prior to this week, when we would download a fax it would automatically be marked as "Read" and filter out automatically as we download that batch.There were two behavior changes which are slowing down our process:1) Downloading the fax no longer marks the fax as "Read". We have to check the ones we downloaded manually and…
1 vote -
Automatic call recording for calls originating from an IVR
We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled.I don't understand why this is the case, but when we have call recording enabled for a queue/ext, we need it enabled for that queue/ext.
5 votes -
Mirrored Call Status
For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call displaying as missed could result in the end user for extension 2 unnecessarily call a client that has already been spoken to.
5 votes -
Get alerts when a users mailbox exceeds a certain number of unread messages.
It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then the user) so their manager can be alerted if they hit the limit.
5 votes -
Outbound caller id prompt
It would be helpful to have a option to press *9 before a call to change the outbound caller id to show a different number then your normal desk phone line. This comes in handy when one person is responsible for their own line but also maybe another line as well but not normally.
1 vote -
Centralized Greeting Prompts & Hold Messages
I would like to propose a way to make uploaded greeting prompts and messages availble to admins. While we can push out hold music and greeting settings to users via templates, I would like to see admins have the ability to make custom greetings, audio while waiting, and hold music available to select universally.Once a custom greeting or hold message is uploaded by an admin, it would be a selectable option when updated Queues, extensions, and user accounts. For instance when editing a Queue greeting, under the "custom" option we could select company-wide greetings.If not possible, at least expand the…
6 votes -
Team Profile Pictures (Upload/Add)
Having the feature to add/upload PNG/JPEG pictures for teams/groups (just like individual profiles) this would make it easier to view what team has updates and create an easier to use flow. For both the Mobile App and Desktop App.
63 votes -
Ring Central error codes need to be redone.
The error codes present by the Ring Central admin panel are worthless. An error messages purpose is to tell the user that A) Something has gone wrong, and B) What that something is, and directions to resolving that issue.In the phone # Transfer automated system, on step #1, it shows an error stating that the number you're trying to transfer is in a different rate center than the billing telephone number. At no stage does it tell you what a rate center or billing telephone number actually are. The little ? beside the Billing Telephone Number gives you no useful…
2 votes -
Web portal call log should include 'Presence' activities
Idea / suggestionAccording to RC support, the web portal does not keep / display any information regarding the call flow / path when the 'presence' features are used to pass a call between extensions or pickup one extension from another.This leads to incomplete call information and makes the 'call log' rather pointless since you have to ring up RC support to get a complete picture. The 'call log' report in the administration web portal needs to show EVERY step in a call's flow - no matter how they are initiated or what system they use.BackgroundIn our company we have one…
1 vote -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
Company Phonebook for all users from one single upload
It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…
70 votes -
Filter on phone app
On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type.If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they have to scroll through without the ability to search/filter. That's a horrible experience. Please implement this asap.
3 votes -
Incognito Incompatible with Dark Mode
My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.
There is no dark mode available on Incognito Chrome.
Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.
2 votes -
Poly CCX 400 and CCX 700: Digit Map Timeout
A default timeout value is 3 seconds. It is not enough time for users to transfer a call.
1 vote -
Give better error message clarification when attempting to disable a user
Hi team!
I wanted to suggest that there be more clear error messaging in this specific case when attempting to delete/disable a user. I handled a case recently where the customer was attempting to delete an extension, however they weren't able to because the extension was set up as the Fax/SMS recipient for all four sites on the account under the Auto-Receptionist settings.
It would provide more clarity if the error message they received when attempting to disable the user told them exactly why they weren't able to do so, however they currently only receive this (seen in image 58):
…
1 vote -
Call logs filter for recorded calls
Additional designated filter for accessing recorded calls in call logs.
5 votes -
Billing - Ability to correct an incorrect invoice
When there is an incorrect charge on an invoice there needs to be a way to remove the incorrect line item or show the actual credit amount as a line item to offset the incorrect charge versus a credit memo.
1 vote -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
4 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
21 votes -
Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels
If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.
1 vote
- Don't see your idea?