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  1. Allow notifications (email/desktop/mobile) when a new task is created and assigned to me, or when a task is reassigned to me. And add notification number/bubble on the task menu icon.Currently, I have to have notifications for all team messages- so the sheer number of notifications drowns out important information like a new task that I need to complete.

    83 votes

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  2. Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly

    1 vote

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  3. I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence

    8 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  5. Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has been completed. This will be a LOT cleaner, especially for people that have multiple messages with each other.

    3 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  6. For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. ring central integration for Buildium property management software.

    1 vote

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  8. I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the extension itself and then tell me which number it is calling.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    3 votes

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  11. I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

    10 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  13. Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…

    3 votes

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  14. Useful for easier communication with remote users

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Since everyone is working remote due to the pandemic, it's difficult to have calls ring on the apps and pick up a monitored line that receives calls.It would be great if, just like the phones, it would also ring the apps (both PC and Mobile) when the monitored extension is receiving a call. Or if it is difficult to do so, at least be able to select the apps on both PC as well as Mobile as call forwarding options on the Call Handling and Forwarding section of a separate extension. For example, If I am on ext 102, my…

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    46 votes

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    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  17. Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself

    1 vote

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  18. user is wanting their system to keep the caller on the call until they answer it rather than it going to voicemail.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. To have the ability for users when they're on vacation to set their vacation mode and if someone texts during that time the vacation response is sent automatically.

    22 votes

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