9677 results found
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Forward calls from Shared Line to RC app, as is already working for desktop phones
We have an edge case where a Shared Line Group is ideal and a few users that would like to be able to accept calls that are forwarded to a Shared Line Group on their soft phones. This currently only works for desktop phones.
6 votes -
Add Yealink conference phones to assisted provisioning
In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning
8 votes -
Simplify login for SSO/enterprise users
Currently when users login to any RingCentral app (desktop, mobile, web) they are prompted for their email address or phone number first which triggers the manual password signin process only and to sign in with Single Sign-on (SSO) users have to click the "Single Sign-on" button first before they enter their email address and continue to be redirected to the company SSO provider. Why not make this process smarter and more user friendly by only requesting user to enter email or phone number and detect the appropriate authentication flow automatically based on account/org setup for the email address entered and…
12 votes -
Caller ID should include our business name
Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would…
2 votes -
Add more characters on email notification address.
Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
4 votes -
Remove Message Tab Completely for Specific Users
Retail/Hospitality customers need the ability to remove message completely for small number of users but have enabled for the greater account. Currently there is not a way to support this as the custom role will remove messaging completely at the account level. This prohibits adoption for the greater team and pushes customers to use alternate messaging products. This applies to both Mobile App (some use IPADs) as well as the Desktop App.
8 votes -
Allow multiple CallerID - Text
It would be nice to be able to modify the Outbound CallerID Number and Text being shown. We currently have two sites under our MulitSite RingCentral Account to do this.
2 votes -
Display Incoming Caller ID to Busy Call Queue Member
Call Queue member is a manager that would like to see incoming calls to her branch when she is already on a call so that if the call is one she is waiting for she may end the call she is on and take the call.
6 votes -
Allow Call Forwarding to IVR Number
When the Holiday or Business Schedule is only at the IVR, allowing forwarding of unanswered direct dial calls to the IVR would invoke the Schedules for routing to the appropriate IVR menu.
3 votes -
Call log feature to show who dialed the conference call outside of the customer's organization
Requesting for an added feature where call logs will have an option filter to show who dialed into the conference line of the RC customer from outside of their organization.
4 votes -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
Edit Voice Greeting for Blocked Calls
Hi,I need to be able to edit the greeting for blocked calls.Currently, I can only see 2 options below. I need to be able to upload a custom greeting just like for the IVR and voicemail.
2 votes -
Display the caller Id or site name while receiving the call from the site number after business hours
When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this call when you have multiple sites created in RingCentral.
1 vote -
Away Messages for Texting
We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email
23 votes -
Option to disable Glip access for an extension
Administrators would like to turn off glip access for an RC user, which is currently not possible. If we turn off Glip access in the GAP tool, the system will synchronize and reactivate the Glip acces
3 votes -
Colors for Favorite Teams
With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.
6 votes -
Mark text messages, voicemails, missed call notifications as unread when already read
I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.
59 votes -
Enhance Accessibility features on desk top phone
Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.
1 vote -
Add ability for managers to download calls of direct reports only, not for the entire organization/site.
I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Right now, they have to request the calls from a central administrator, which requires time and resources that can otherwise be eliminated. Managers could also manage in real time without having to send a request for the call and then having to wait for the admin to get to the request and send it.
2 votes -
call logs view where it shows caller's information
please add a call log feature where it adds caller's information like city, state and zipcode
2 votes
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