Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10139 results found

  1. Add iOS ignore call and send SMS option

    When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Add iOS Spotlight feature to enable dialing via the RingCentral app

    WhatsApp has this iOS feature. If you search for a contact using spotlight search, the WhatsApp shows and has a one touch option for going into the app to communicate with that user. It would be nice to have the same RingCentral feature.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Add smart dialer (dial by name) to mobile app

    The desktop app lets you dial by name, however the mobile app only has a link to the contacts section. Please add the same ability that exists in the desktop app.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Add ability to transfer from a softphone to a deskphone

    There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  5. Allow 911 Alert Recipients to Listen to 911 Call

    When a 911 call is placed, all 911 alert recipients should be part of a queue to be able to pick up and listen to the call in real time. This will allow internal emergency teams to be fully aware of all aspects of the emergency, without wasting precious time by calling each other multiple times to coordinate. In addition the notification team could barge in to provide 911 call centers critical data, if the original caller is unable to provide the information.This is a feature currently supported by Zoom Phones, and should be implemented into Ring Central for both…

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. The availability of Voicemail to Text Option even if HIPAA is activated.

    The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

    5 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Non-Ring Central Numbers Added on Presence

    To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Logo in email to not be sent as attachment

    Many organizations that send outbound faxes email using @rcfax.com to send those faxes. If an email signature has a logo, they are being interpreted as attachments. The ask is for an automated way of preventing those from being consumed by RingCentral as attachments.

    1 vote
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  9. Additional option to send SMS to callers instead of leaving a Voicemail.

    For admin or users to be able to set an option for callers to send an automated SMS when calls are unanswered instead of being routed to Voicemail only.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Would like to view calendar that shows EVERYTHING at all times, the color tags

    Its super hard to schedule something with a customer on the phone and we have to literally press on everyday + however more things are on that day, the old ring central showed the whole calendar by month and day and each block it showed what was scheduled for the entire day with every appt listed to see at all times without having to go back and clicking on every day. it made it quick and easy to schedule when you were not looking through each day to find a opening. Also, the color tags have been changed. We color…

    1 vote
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. RingCentral App compatibility with 32 bit OS

    I do not want to upgrade my computer to gain access to RC Desktop Application. I am using using 32 bit OS and RingCental App requires 64 bit.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Options for Incoming Call Display

    To add options on what information to be displayed for incoming calls from one of the contacts (e.g. First and Last Name, Company Name, Email, Title)

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Include the ability to sort contacts alphabetically in the RingCentral app HUD

    The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.

    26 votes
    Under Review  ·  1 comment  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  14. Option Add a non-Cyberdata paging device to the paging group

    As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. would like the system to be able to call a customer as soon as they sign up for our service

    It would be helpful so that our customers will know that their application has been received.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Ability to save your Ring Central App preferences

    A plus for all RC customers.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Include "Called Number--User Direct Line" variable in Call Handling Template Menu

    When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct line number, it would be forwarded to our HR department in the case of sensitive information accidentally being sent to a wrong number. In the existing Call Handling setup menu for individual users, you already have the option to pick either an IVR menu number, or the user's direct line…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Manual Pause and Resume - RingCentral App

    Implement manual pause and resume of automatic call recording in RC RingCentral App. This is an RingCentralPhone Desktop gap.

    22 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. CarPlay

    While your phone is connected to the car you can receive and answer phone calls. However, there is no function for making calls. Can this be added?

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Ability to export list of billing items

    The ability to export the list of billing items would be helpful. This is possible in the users list, but having it in the cost center management console would help.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
1 2 … 443 445 447 … 506 507
  • Don't see your idea?