11247 results found
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Looking to arrange HUD by Dept/group
It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
98 votes -
Bulk User Upload prerequisites/requirements
Bulk User Upload will encounter problems when certain requirements are not completed.Bulk Upload User prerequisites: • Emergency Registered Location (ERL) E911 address • Make use of the unassigned extension first • Always get the fresh Bulk User Upload template from the web portal to prevent instances of a corrupted template Perfect world these prereqs would be the error message, saying these things need to be done first, as this would provide the customer information they need at the time they need it.
3 votes -
Screen only external calls
I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors.Please allow us to screen all calls, except those from people in our internal company. Thanks.
4 votes -
recall park
if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center handling all calls standpoint.
6 votes -
A few ideas/complaints
No caller ID. WTHeck!!!!Nothing to indicate when one of the Team is already on a phone call.No indication of when you transfer a call that it was transferred successfully.There is absolutely no connection between the app on my computer and my telephone. It doesn't transfer over the contact you create on the computer over to the phone or Vise versa. You cant pick up a call on the computer and transfer it to the phone by picking up your phone receiver. Sucks.Unable to transfer caller directly into a team members voice mail.
3 votes -
Add Department Field to User Templates
I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/import function. It would be way easier if this was part of a User Template or part of the new extension creation wizard.
36 votes -
Add a Count to Call Reports
Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.
4 votes -
Company Directory accessible on physical phones
This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone. In order to have a "company" list, we currently have to utilize the personal address book and manually enter each entry into each phone. If anything changes(additions, changes, deletions), we have to manually change it in each phone. This can be very time-consuming to manage but at present is the only way to get a company directory…
20 votes -
Manual Call Queue Time Schedule Override
Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Businesses dont always go home at 5pm every day. Some may choose to go home at 4:45 today but may quit at 5:35 tomorrow. Worse case may add an option on the mobile app to easily put a queue into night service by the queue superviser
10 votes -
Block Private Callers
A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.
5 votes -
Shared Contact List with all users
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature
80 votes -
Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories
Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would benefit all users to have a uniform category section. Recommend Admin/Super Admin editing privileges only.
2 votes -
Allow Deletion Of Users Chat/Message History at Once. So the extension will be empty and ready to be used by a new user/employee
Background:We would like to be able to Delete all Of Users Chat/Message History at Once, so that we can use the extension for the new employee. This could help so that users settings would be followed by the new user and extension would be kept on the same call queues and forwarding. We do not want to manually delete the user and create a new one.
5 votes -
Ensure that side panel doesn't cover main chat area
The side panel covers the main chat area unless the app window is set very wide. For me, the app has to take up over half of my working screen before it allows both the side panel and main panel to be fully viewable. This problem did not occur for the first 2 years or so that I used RC; it just began on 2/22/22. Prior to that date, the window allowed both panels to be fully visible, regardless of app window width.
3 votes -
Forward voicemail messages to different extension using the App
Some voicemail messages are routed only to the operator extension and these VMs are left specifically to an extension
1 vote -
in RC APP to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button
This is chatting log with ringcentral live agent:I see. So basically, they would like to press a key directly to automatically hold the next call instead of answering the 2nd call to press the hold button, correct?
yes, that is our question Thank you for the confirmation. I see what you're trying to say. Our only options at the moment would be to answer the call and press the HOLD button, or just ignore and route the call to voicemail. We currently don't have that auto-hold feature available. That sounds like a good idea. I can imagine that improving our…2 votes -
Visual Voicemail on Deskphone
Coming over from Mitel and having the ability to see which voicemails are which on a screen would be very helpful to my users. Mitel had Visual Voicemail where I could see who the message was from and select that message instead of checking them all.
3 votes -
Option for advance or pre-pay
RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.
1 vote -
Use RingOut without touching your desk phone
We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.
20 votes -
Allow admins to reset passwords and send to users when they forget passwords.
Users have a hard time remembering passwords. From all other admin portals I can send a password reset to the user. I would like to be able to do the same things from Ring Central. I don't need to manage their password.
5 votes
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