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11247 results found

  1. calendar for holidays

    It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.

    7 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Call Recording Notification via Email

    would like to receive via email call recording notification or copy of the recording via email instead of viewing it on the call logs

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Update Presence Settings to allow Manual "Busy" Signal

    RingCentral should allow users to manually select "busy" to reflect a red dot. This will allow for more flexibility and will provide users the freedom to be unavailable for periods of time throughout the workday. While the feature is automatic with an answered phone call, many users utilize RingCentral with their business organizations on a daily basis for personal messaging and document sharing. It would be great to have this feature available with more ease.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Need to separate the permission for profile picture and messaging

    Currently, the ability for a user to edit their profile picture is tied to the permission setting to hide the messaging tab. This should be two separate things.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. SMS Retention

    Please expand the retention of text messages and calls between sales reps and customers to one year please

    125 votes
    Under Review  ·  37 comments  ·  Other  ·  Admin →
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  6. Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

    In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac.RingCentral App introduced additional keyboard shortcuts in 22.1.20.341 Web, 22.1.11.2682 Mac (Intel) release that changes the native behavior. In RingCentral App, using Option + Left arrow takes a user back in history. If a user is typing a message and wants to go back a word, they'd use Option + Left arrow, but RingCentral App will take them to the previous history. That…

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  7. Ringcentral Texting Report

    We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.

    3 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Delete your account with Ringcentral, it's more worth investing into your current cellular plan.

    The customer service quality is awful and a waste of the customer's time. I'm not sure if it's a lack of training, the representatives are not trained enough on how the platform works or have hard time understand language. It could be a language barrier. Either way, it makes the situation hard in attempt to solve the problem because being on the phone is hard enough. It sounds like they outsource their customer service to other countries without the proper training to provide them, Either way, it is frustrating attempting to get a hold of Ringcentral. The customer service is…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Cost Centre added to Unassigned Extentions

    The ability to see which cost centres each licence is assigned to in the unassigned Extensions list. This will enable support to select a licence bought for each cost centre more easily. Currently, we have to go to Billing Items, find an unassigned licences and get the direct Line number, then go back and search for that number. This is a long process and leave room for error. THis is for all account Types

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Correct verbal to text messaging

    You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. need backlight to be on all the time on the phones, when on charger, as was with BT phones our previous supplier

    so one can see the time and date and phone is charged

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Ability to receive alerts when inclusive minutes are low/have been exceeded

    The request is for customers to get an alert when a customer's domestic or Global Office minutes are low or have been exceeded, either via RingEX messaging or email.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. User ID: 62930139031

    I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Visibility into SMS messages

    Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.

    8 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. Auto open for the dial pad on RC App

    have a setting for the dial pad to be opened at all times

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  16. Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.

    Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Adding contact to common company contact book

    Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.

    12 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
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  18. Add list of clients to ring central app so there name appears when they call.

    This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Show Manage queues option for the user in the RingCentral Phone Desktop App

    The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. block the user who is known to be using your platform in committing cybercrime..

    You should block reported user/s who perpetuated cybercrime using your flatform. There must be a way to flag and block the account if it is determined as fraudulent. I am in communication with one right now whom I verified as job recruiter scammer whose aim is obtain personal information and conduct a fraudulent bank transaction

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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