Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10681 results found

  1. Call Screening option directly under Call Queue

    We wanted to have an option of Call Screening under their Call Queue directly not just under user extension.

    4 votes
    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal

    We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Account Super Admins should be Super Admins everywhere -- including in the new-ish RC App

    We noticed there was a contact listed that is no longer with us -- and is not part of the Web Admin Portal user list at all. Chat support said they'd need to manually request a deletion since there is no way for me as an acct Super Admin to do this in the App or the Web Portal.Chat support also said of a "team" a super-admin is not by default an admin -- and I had to have a random employee who setup a team give me team access so I could delete it since it wasn't necessary.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Show line in use when answering Queue Calls

    Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.

    6 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  5. Compact Theme

    The current theme wastes a lot of screen space on things that aren't import to me. It means a lot of my screen space is taken up by worthless headers and very little of my screen can be used for reading messages. This is particularly problematic for people who have small screens or need larger fonts. It makes glip hard to use because you have to scroll a lot to find anything you want.In particular, on my left nav, I am only able to get see 8 "people" because more than 50% of the screen is taken by the top…

    11 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Recovery or Holding of Deleted Extensions and Data

    Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Disable file sharing by default

    Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Change the color of the "green" available light/icon to a brighter shade

    Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Make the service portal mobile-friendly

    (service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Need the ability to paste text without style.

    In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling toolbar.So I'm constantly having to paste my text in another app, and then copying the plain text to paste back into the RC app.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Park a call across federated accounts

    My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Add a way to see if a call queue had VM on the Phone

    For Polycom phones for instance, be able to put the call queue on the presence, then light up or flash if there's a VM in the box

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. a way to restrict what devices the phone app can be installed or used on?

    a way to restrict what devices the phone app can be installed or used to

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. email notification for incoming calls & outgoing calls & miss calls

    we need to get email notification for all the calls that we received & all the calls taking out & miss calls as well

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. I would like to see the Time Zone for the out-bound call I am making.

    I would like to see the Time Zone for the out-bound call I am making. The person is not in my contacts. Please consider implementing a Time Zone feature that includes the Time Zone (with Time) popping up on the dialer, for the prefix or area code entered before entering the rest of the phone number. This would really be a big assist to our company. Thank you in advance.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Add Contact Profile Photo in the Windows App and Android App

    I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Add Fingers Crossed Emoji

    It's a far more appropriate emoji than :pray: which has religious origins. I am not a Christian but I do still need to express "I hope so".

    13 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. RingCentral App Contact Management Option: Remove a Guest or Block Email Domain

    SFDC case number 13604731https://rc.lightning.force.com/lightning/r/Case/5002H00001KqZopQAF/viewcompany: ATLASRC Video Pro AU UID 753873044Current Total MRR: FreeCompany ADP Link: http://adp.glip.net/person-new.html?person_id=56795139

    12 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Ability to turn off "What's New" Promotions

    My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome to try to even make a phone call. In-app-window notifications such as this should be able to be turned off in settings.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. TXT Messaging on Auto Attendant Prompt

    It would be great if an automated text message could be sent out when the caller presses a number or an extension. For example, to get a link to our address texted to you, please press 1. To get a link to our online scheduler, press 2. Once the user presses the number a txt message would go to their cell phone with the links.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 444 446 448 … 534 535
  • Don't see your idea?