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10252 results found

  1. Option to have Volume Control for the hold and audio while connecting in Service Web

    Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Turn Off decline email notification, when a non user of the same domain created a free glip account

    External users, having the same domain with the company are creating free glip account. They are getting an email notification that their sign up was declined due to the admin settings. We would like to decline them but turn off that email notification.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Out of Office Text Messages when going on Vacation

    When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country

    26 votes
    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Transcription of recorded phone calls

    quick access to recorded information recorded at a glance, recorded info could be searchable

    16 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Customer Answering Rules Identification

    It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that you are in.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Access call queue history from iOS/Desktop App

    I shouldn't be forced to go through the RC website to access call queue history.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Enable ability to add call queues to templates for new users

    Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.

    21 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
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  8. Would like to install RC Phone app MSI for all users profile.

    • We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it for Alyssa today, but David comes in and I am not in the office and he is upset - he is not allowed to install software, because we are a financial services company and need to be secure- when installing the msi, it will only install per user profile. No…
    5 votes
    Under Review  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Option for the RingCentral App to not ring for MS Teams calls

    Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.

    7 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Press 0 to divert back to operator when on hold or in call park

    At the moment a caller can get stuck on hold permanently or in a park location for upto 5 minutes. Add functionality so a caller can press 0 in either of these scenarios and be routed back to the operator.

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Call Queue Membership Based on Day (Rules)

    When a member of staff works across multiple teams and call queues, it is currently a manual task to manage call queue membership to switch between them.For example, they are manually added to a Call Queue for the Sales Team between Monday to Wednesday. They are then removed from the Sales Team Call Queue and added to a Call Queue for the Support Team between Thursday and Friday. This is because they have split their job role across two teams. If they are permanently added to both call queues they will receive all calls for both teams. This is not…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Removal of limit to the words/characters in the task description field

    See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.

    13 votes
    Under Review  ·  0 comments  ·  Admin →
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  13. Option to remove a caller from the conference call and to see if the caller is still there

    This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.

    17 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. Number instead of red dot for Windows desktop app chat notification

    Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  15. Switch Extension Feature

    Need to have a switch extension feature for DID# and 800 Ext Only account.

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Change from top-posting to bottom-posting in conversation streams

    The latest version of RC does no longer allows conversation streams to be viewed in ascending or descending order. This feature needs to be added back in with the next app update.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Turn off call-cancelling keystrokes

    A user was typing a message and a phone call/meeting appeared. One of the keystrokes, not sure which one, instantly declined the call and ended it. The user did not have enough time to verify the incoming call. It would be great to not miss calling due to typing a message during an incoming call.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. prevent users from switching to DND

    We would like to prevent call queue members from switching status to do not accept calls or DND

    25 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Permit notifications when app is focused (new RC mutes when app in focus)

    Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.

    9 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  20. Print Task List

    Have the to do list printed

    8 votes
    Under Review  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?
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