9130 results found
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Bi-weekly recurrence for events in Ring Central (GLIP)
Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.
5 votes -
Dial by last name- 2 letters
We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.
1 vote -
Improvement for Pausing and Stopping Automatic Call Recordings
It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
36 votes -
View contacts from RC app and RC phone app to deskphone
View contacts from RC app and RC phone app to deskphone
8 votes -
One Touch Audio Dial In
Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
5 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
48 votes -
Add an option to disable the 911 warning
The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a FEATURE not a BUG.
35 votes -
SMS/Text Templates
Be able to set up text templates for recurring texts used by team members
78 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here.
Thank you!
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Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops
Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?
25 votes -
Allow Teams in Glip to use groups as members.
I use a lot of different zaps with Glip. Manually adding users to each team is time consuming. I'd like to be able to assign users to groups and then assign those groups to each Team. That way I can add a new user to a group and have them automatically added to each team chats that that group is a member of.
10 votes -
Reporting needed by IVR button press
We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
7 votes -
Enable a true DND presence sync
Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to that user. This would make it much easier from an end-user perspective, especially those that don't want to bring up the app to enable DND.
156 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedComing June 2024!
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Route 911 call to onsite Police Force/Security vs. Public Emergency Services
Customer requires that 911 route to their own onsite Police/Security Force/Emergency Services team rather than PSAP. If escalation to other services is required, they will handle. Critical to this opp and other Higher Ed customers
9 votes -
Monitoring RC Chat Messages for Human Resources and Security
Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.
13 votes -
Data Retention Policy Verbiage Update
When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.
15 votes -
Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands
Requests for us to integration Calendly with RCV as it is a widely used integration that Zoom and some of our competitors already offer. Some customers have kept their Zoom licenses because we do not have this integration. Another request was to have the integration with Calendly auto generate an RC Video meeting when someone books time with them.
14 votes -
Add the option to delete history messages posted by a bot
When using the webhook on the Glip API, received messages in a Team show only the "like" and "bookmark" button. Over time the the history of received messages is getting long. It would be nice to be able to delete those messages without deleting the whole team, re-creating it again, and ending up with a new webhook token of the app added in the Team.
6 votes -
MMS/Group text capability in Salesforce Integration
In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.
8 votes -
To show the called number on the call queue to show on the RingCentral App
Currently we have the setting set to show the called number on the call queue but it is only working on a desk phone and RingCentral Phone App. Hoping we will also have this working using the RingCentral App
3 votes -
Option to disable the beep before a page
Give us the option to disable the beep when paging.
25 votes
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