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  1. Please change the warm transfer process so that the user that is receiving the call doesn't have to "pickup" or "answer" the transfer from the other party. Our previous VOIP provider did the warm transfer more like a warm intercom where the transferring party would be automatically connected to the party that they are trying to transfer to. Then they could ask if they wanted the call.

    2 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  2. It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.

    2 votes

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  3. I'm an Insurance Agent and part of my job is to Document - Document - Document! Get the point. It would be nice to take Text Threads from RC App and Print them or email them so they can be stored in a client management system.

    21 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  4. We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.

    31 votes

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  5. If the customer does not press zero, but holds the line as directed, there is 8 seconds of silence. We are noticing some hang ups during this because the customer thinks we have dropped the call.

    1 vote

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  6. hi, it would be great to add an option for customers to replay or record their voicemail again before they hang up. Any option that customers can get auto reply saying we received their voicemail?

    3 votes

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  7. Make the audio conference host and participant codes part of the user details export.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. It's difficult to add users one by one

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Prevents users from attempting to hide inappropriate content.

    9 votes

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  10. While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
    See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html

    8 votes

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  11. I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.

    12 votes

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  12. We are using a Call Queue for our IT Department Helpdesk. Right now, that contact doesn't show up as a company contact. On mobile, it shows up under Others, but that isn't really isn't ideal. I'd like to request having the option to include a Call Queue as a company contact. There should be something like a toggle switch in the settings of the Queue that would allow us to see this or not.

    6 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  13. Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list?We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site needed to filter by.

    2 votes

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  14. It would be nice to have an option within the service portal for administrators to export, or at least generate a report, configuration data. As it stands today only the Users have an export option and it doesn't export everything. Data export for Users, Limited Extensions, and Phones would be very helpful when looking to see if everything is configured the way we want it and for inventory purposes.

    3 votes

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  15. After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.

    2 votes

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  16. As a podcaster, one of the biggest challenges I and my co-host face is to get a consistent audio (and video) quality for our show recordings.Since RingCentral already has a robust technology like RC Rooms, I think you folks can replicate the technology to create a virtual room for podcast hosts and guests where the host has the master control to maintain the audio (and video) quality for all participants, like controlling their voluming, muting a participant's background noise, etc.

    1 vote

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  17. Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).

    Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).

    37 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  18. Some of my co-workers pre-maturely send unfinished messages by hitting enter. Their assumption is enter will move to the next line (as on email). Instead it sends half of their message and often creates confusion. It would be nice to have the option to toggle this on/off based on preference as you can do on Skype messaging (see screenshot attached)

    4 votes

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    1 comment  ·  Application  ·  Admin →
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  19. We have been long-term customers of RingCentral, and it seems we recall that we were able to customize the "Call Screening Prompt" years ago, but the feature is no longer available. We have been able to customize almost all aspects of our callers' experience except this one. We'd like to suggest that RC make it possible to upload your own custom prompt, rather than having the system-generated voice. It would make for a seamless experience!

    2 votes

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  20. We use this feature all the time; especially now that we are working remotely. If we IM a user in the RC app to see if they are available to take a call. If they are not we would send the caller directly to VM. This happened yesterday and our owner was in a meeting when his phone went off. He was not happy that the call came through. We explained that the option to transfer to VM was gone. PLEASE PUT IT BACK. We and our clients need it.

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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