12918 results found
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RingMe buttons for Site Numbers
It should be possible to create RingMe buttons for any externally reachable number that can be dialed. I would also suggest that instead of implementing the RingMe in the Admin Portal rather than for each extension. That is difficult for an administrator, who is the likely person to generate the buttons, to have access to various RingCentral extensions. My thinking is that you should be able to configure a RingMe button simply by clicking on the number, and then the RingMe configuration should be surfaced someplace for an Admin to create.
3 votes -
Change the name of "Main Site" when multi-site is enabled
I have multiple sites enabled, but the default "Main Site" can't be changed. Give us admins the option to change the "Main Site" to something more usefule that will make it easier to know what site "main site" is.
16 votes -
Require two-factor-authentication when calling into Ring Central for support etc.
RingCentral should provide the two-factor-autentication for when users call into RingCentral for various suport and service chanfges. Using an authenticator app with a 6-digit code changing every 30 seconds would drastcly improve our accounts security when talking with RingCentral support, billing etc.
3 votes -
Disable 4-1-1 Directory Assistance
If a user dials 4-1-1 and then releasises there mistake we instantly get charged $2.75 even if the call didn't go through. I proposal that Admins shuld be able to disable this feature company wide as it's outdated and should be dropped, as 4-1-1 is obsolete.
5 votes -
Bring back disabling of "Dial by Name Directory" to prevent hackers from finding out who all your users are in your business to social e...
...ngineer them. For security reasons being able to disabled company directory, will prevent hackers from find out all the users in your company and then social engineeering them to get info to gaina access to your company to for example send a user ransomeware.
5 votes -
Access all voicemail boxes from the App
I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal voicemails, then I have to switch over to the website and login there to check the Call Queue voicemail and the Message-Only Extension voicemails - which are located in two different folders. It's a maddening nightmare that takes a ridiculous amount of time out of my work day. It is organizationally inefficient and poorly structured.In addition, two…
9 votes -
Rename a phone number during a conference meeting when they dial in
Hello Dev, I hope you are having a great day. Context: we created a meeting using RingCentral Scheduler in Outlook. As you know, this allows us to send an email containing RC link to the meeting and the dial in phone number with access code. Link works fine and people can also dial in on their phones to join the meeting; however, moderator of the meeting would like to rename the phone numbers to a display name so others attendants in the meeting know who they are listening to but whenever someone joins through their phone, there is no option…
4 votes -
Make Call Queue Voicemails accessible to Call Queue users from within the RingCentral App
Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.
8 votes -
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit
Admin Portal - User List Messages sort does not sort by largest number it sorts by the first digit. 9 is higher than 89 or 899 or 89999999999
1 vote -
Trying to change our 800 number caller ID to our DBA
We called support to change our caller ID to our new DBA, and we were told 800 number caller ID can not be changed. This is important since companies can have multiple DBAs. It should be easy process.
3 votes -
Need SMS 2 Factor Authentication Capabilities
The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly have to get a 2FA from someone else in the office because we have to use our own cell phone line numbers. If one person is busy or unreachable, then we cannot access that account/site/etc. Having this feature available through your SMS service would be incredibly useful and would make office life far more efficient. Please add ASAP.
30 votes -
Re-Run Credit Cards
Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
3 votes -
Add notification if a customer reached 75% of their sms
The reason why the customer would like it to be 75% and not 90% is that they would like to be sure to avoid any extra charges on top of what they have.
1 vote -
ability to use license from parent cost center when adding user to child cost center
Currently when the customer adds a new user to a cost center, if there are no licenses allocated to that cost center the customer ends up purchasing a new license. With cost centers enabled the customer must take the extra step of moving licenses around to ensure they are not unintentially purchasing additional licenses. The idea is to allow an admin adding new users to a child cost center the ability to use an available license from the parent cost center.
16 votes -
Capability of declining a call
This would be useful for people who make test calls on their lines to hear the voicemail. It would be great to have the option to decline where the call does not come back right away after declining it. Allowing for a different call to come in. The ignore button just stops the call for a brief second and it reappears.
6 votes -
Add caller input option for robo calls to prevent desired calls from being blocked
I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
11 votes -
Hot Phone / Automatically Dial When Handset is picked up
setup phone to automatically dial a specific phone number or extension when the user picks up the handset
6 votes -
Attach Audio File to voice-to-text notification email
The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file were attached to the notification email, it would be an improvement.
3 votes -
Allow for extending the call log data retention to 6 months
Allow for extending the call log data retention to 6 months
5 votes -
HUD Pop Out Zoom/Enlarge Functionality
Would be great to add a zoom in/out view option to the HUD pop out
2 votes
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