11247 results found
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Call Recordings Bug
If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded. This all seems strange but here we are. In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.Please…
16 votes -
Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"
I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.
1 vote -
@Mentions to show new in the same as chats
I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
1 vote -
Customize messaging notifications by time/day
Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
2 votes -
Allow text messages with email address under new SMS policy
I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…
7 votes -
Add the ability to transfer multiple parties to an extension
Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
1 vote -
Is there a way to make the Task Reply section in a Task Viewer larger?
So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen with only like 35 characters to a line. When these task replies are anything but very short blurbs (as they often are in our workflow), it becomes difficult to try to read them in this menu and I have to resort to looking at the Team view that will contain every reply to every…
3 votes -
Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts
After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…
7 votes -
Add preview of the beginning of recent SMS messages like the old app used to have
On the old desktop/browser app, you could see a snippet of the beginning message of the most recent sms messages & you could scroll down to see older messages. When we had to switch to the new desktop/browser app, that feature went away & now we can only scroll through the phone numbers of the recent recipients & have to click on each specific # to see the message. It was very helpful to be able to scroll through the partial messages when trying to find a specific message. Since most phone numbers are not in my phone book, it…
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Happy to say this is implemented, please ensure you are on the latest version of the desktop and mobile apps for access. -
Add SMS FAILURE notification to desktop/browser app
On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…
13 votes -
Calling from Polycom to Polycom without forwarding on third party device
I want to call a polycom phone
4 votes -
Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule
Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
2 votes -
messaging more like iMessage
It would be nice if your team message platform showed the messages I send on the right hand side, and the other messages on the left hand side. just like iMessage. this helps make the conversation, and who is saying what, easier to follow.
3 votes -
Fill in Fax without making a contact
We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.
14 votes -
Remove Automated Assistant when calling tech support
I have a suggestion. Please remove the automated helper when calling in to tech support. I had an issue regarding paging and the automated system started talking about my custom call settings and hours and was asking to remove them. If that would have occurred it would have caused major issues. The automated system said those settings are why my phone was not working, and suggested removing them. I knew better, but I hate to think of one of your other customers calling in and removing all their call queue settings for no reason and creating bigger issues because the…
5 votes -
Assign multiple lines to one phone
RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This feature would lead to a great improvement in business environments where the secretary needs to monitor multiple lines. Currently we can only forward lines from the bosses to the secretary, but this doesn't solve the issue. Neither does the Presence feature.
11 votes -
Allow Desk phone to still answer calls regardless of call queue setting in app
We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We want the deskphone to ring for all queue calls, and the mobile app to ring for direct calls only.
3 votes -
5 votes
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Allow custom rules to be forwarded to a short number
The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number as the # won't save.
2 votes -
Holiday/Night Button
Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of several menus should be available. Not all businesses have regular hours, and circumstances sometimes dictate that the office is closed. Snowstorm? Fire across the street? My client's 20+ year old Toshiba PBX had a simple way to do this. Last person out would activate it OR it could be activated remotely through the voice menus.
89 votes
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