Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10984 results found

  1. There is no way to shrink the window and show more of the name under tasks. When shrunk, most data lost, when enlarged, lots of blank space. I'd like more control over the window size/shape on my desktop.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  2. My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, and there is no such option when listening to the message by phone.

    9 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  3. It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to

    12 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?
  4. We use many platforms/apps for many different functions. These platforms have changed throughout the years but there will always be a need for the following. Communications platform, Tasks and project platform, Client database... among others. If Ring Central could further develop their Workspace area it would allow us to consolidate two or three platforms into RC. SPECIFICS ::From an outsider perspective it feels that "Tasks" were an after thought to the system... which is completely understandable. However, if RC could move further into the development of this area as well as team communication (chat boards) they would be the only…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  5. Using the Desktop app the only options I have under Settings | Calendars and Contacts are Microsoft (365) and Google. We don't use either of these. Our organization uses an on-prem Exchange server and Outlook. We want to access our contacts using the Desktop app, too! We have the Outlook add-in, but we'd like to "advertise" to our employees that they can do everything communication-wise from within the Desktop app.

    13 votes
    Planned  ·  3 comments  ·  Contacts  ·  Admin →
    How important is this to you?
  6. It would be nice to be able to prevent people by a Role from sending attachments via SMS.

    2 votes
    How important is this to you?
  7. image resolution is significantly reduces when sent via sms to a ringcentral numberplease allow for full res photos to be texted to RC numbersYou're welcome. We have tried it as well here on our end. We tried to send images via our RingCentral app between us, and it shows here that the image quality reduces when received. It seems that this is normal behavior. We will try to give feedback to our engineers to take a look at it to fix it with our future updates. In the meantime, I would suggest that you can tell your clients to send…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  8. Most users that need to focus on a call, do not need distractions. This includes mid C level staff. This is a standard user level feature across many Phone system solutions.

    3 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  9. We have smaller office and when everyone leaves for lunch, we would like to forward the main number to a calling service we pay for. Presently, we can do this by dialing #72 and then the number and when we get back, we dial #73 to unforward them. This option is not available at RingCentral. We are using Polycom phones, and someone suggested an on demand forward button, presently I'm asking for such a button to be created for us. But, it would be nice to be able to do it with a keycode and that way other physical phones…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  10. As it is, you can only re-enable it once it's turned off, but once it is turned back on, customers are not able to turn it off again. It would be easier for customers to have the freedom to do so permanently, Especially when it is unclear which security setting on the network or computer is rejecting the code they receive via email. Not everyone knows how to turn off pop-up/adblockers on their browser or even turn off/on the security software on their pc, much less whitelist port 443 on their routers. Even if Support can assist to a certain…

    3 votes
    How important is this to you?
  11. Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.

    4 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  12. Having the ability to make incoming calls a priority setting to other audio sources via desktop would be a helpful addition. For example, currently if I play music on Spotify and receive a call, the music does not stop when I answer. Since I use this app for work it would streamline my ability to quickly and efficiently answer incoming client calls.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  13. It would be really great to have a custom forwarding rule based on RingCentral Contacts that have a specific tag or category. This would make the routing of calls directly to the appropriate extension much faster and easier.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  14. Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  15. Current 60-second countdown is not enough. Many of our users have been having problem receiving security code email within 60 seconds and type the 6-digit code to the two-factor authentication. Please increase the time-out limit to 120 or 300 seconds.

    11 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  16. Sent a custom predeterminate SMS text to callers automatically when they press a number on their phone, instead of transferring to certain extension.

    3 votes
    Planned  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  17. It would be very useful to be able to send a recorded voicemail directly to another team member's voicemail within our organization right from the mobile app while retrieving the client's message.

    2 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  18. I would like to add an feature to your SMS texting feature. I would like to send out a SMS text to remind an employee that they have to work on Wed, and today is Monday. We are a scheduling company that has 100+ employees and always are dealing with employees calling out sick. We would like to remind them at a later date to go to work. For instance, if someone calls out today and its Monday and they have to work Wednesday, we would like to text them on tues ( tomorrow ) to see if they will…

    17 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  19. Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
  20. please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.

    1 vote
    How important is this to you?
  • Don't see your idea?