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9921 results found

  1. Allow user to delete all call in call log outgoing and incoming

    Allow user to delete all call in call log outgoing and incoming

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Add ability of the new Group Voice Mail capability to include Call Queues

    Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.

    13 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  3. Print Notes Missing functionality

    We are missing the funtionality to print notes as we were able to do in the previous versions of Glip

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  4. Use of Forms for requests

    It would be great to be be able to place a requests like tasks. Sometimes there is the need to place requests between team members. Let's say for example ask for days off or ask for a purchase .......

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  5. Export Tasks in CSV format to be transferred to databases

    It would be great to be able to move some info posted inside Glip Pro outside in a text CSV format. That way these info might be stored and used inside organization databases

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  6. Remove ability for user to delete a recording of their own

    As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.

    16 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Current Status under Username

    Status dots next to the Users names are too small and Users that are color blind are having a hard time, is there a way to make Users status appear under their name. See attachment. Thanks

    10 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Send group SMS on chrome plugins.

    We would like to have the group SMS feature to be added in chrome plugins. So we can send group SMS as well on the chrome plugins and not just on the app

    2 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Shared SMS were multiple users can receive and send SMS on specific number

    Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

    720 votes
    151 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  10. prompt to put pin before dialing out

    prompt to put pin before dialing out

    3 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Limited Extension - "Domestic Calling Allowed" Radio Button

    Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.

    17 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. Glip/Unified App - Calendar Presence not syncing for dual calendars

    More details here.The RingCentral Glip app has a handy feature called 'Calendar Presence'. My understanding of this is that any calendar that is associated with the relevant calendar (in my case, a Google Calendar) would be synced to indicate a 'busy' ('in a meeting') status.There are various use cases of this:When I create a meeting directly on my calendar to 'block off' time to focus on various work projects. These work projects are often time-sensitive; however they are not an actual 'RingCentral' meeting with other participants - it's just me. In this case, I want to be able to use…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. company number section

    please add the company number section tab under all numbers

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Include Site Numbers in Company Directory - multisite setup

    We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could just manually add entries to the Company Directory. I'd like these entries to appear when searcing within the GLIP, or when using a physical desk phone.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  15. add edit and delete into video scheduling

    RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video

    19 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Please add OneDrive as a file upload option in the new RingCentral app.

    In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the local computer, or Google Drive which is not very commonly used in enterprise environments.Please restore the ablity to upload files from OneDrive.

    4 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. DND on all Deskphones

    I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Custom recording of name pronunciation when you leave a voicemail for another user

    When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Option to send pictures to a five digit text number

    It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. RingCentral Conference Add-on

    When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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