10653 results found
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Show Original Callers Number in Caller ID when Transferring calls
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
29 votes -
Conversations with terminated employees need to remain available to view and/or convert to team
When colleagues leave the company, any direct messages with them and/or with other people disappears from the left panel in the desktop app. The only way to find it is to search for a keyword in the conversation and then open that conversation from search results. This is very tedious to do each time we need to refer to it. I've tried to convert it to a team but that option is not present on conversations with terminated employees. We seem to have no way to easily hang on to those . It's a huge problem with the employee in…
3 votes -
To import old messages from another carrier to RingCentral after the porting.
To import old messages from another carrier to RingCentral after the porting.
3 votes -
Add RC meeting details to Outlook on iOS
Would be great to integrate RC as an Add in to Outlook on iOS so we can add RC meetings details to Outlook Calendar invites on the iPad and iPhone.
4 votes -
Admin User enable to Reset user extension PIN all at once
Reset all user PIN Code all at the same time without going to each extension in the account.
8 votes -
Flip Phone Support for App
We have an employee that is visually impaired that works standing up and can not access a desk phone. He had been using an older smartphone, that just forwards the number over wifi, but since you retired that version of the app, we can not find a smartphone that will work for him. Having an option for the application to be used on a flip device would certainly be more inclusive than having no options at this time. Thank you for looking into this.
2 votes -
Intercom working on a group of extensions
Our Company consists of over 1500 phones. I don't want to intercom 1500 plus phones. I want to be able to create a group of which Intercom would only work within each group. For example, If I create a group that consists of users 2100 to 2105, if anyone within this group hits the Intercom button, they should only be able to broadcast over speaker phone of these 6 phones(5 minus the phone broadcasting from).
8 votes -
SMS automatic reply
Is a way to set up automatic text responses after hours and on weekends
27 votes -
Automatic Text Replies
This request is coming from a busy primary care doctors office. We use text messaging to communicate with our patients often. Sometimes we get texts after hours and on weekends. It would be great to have the option to send an automated text response when the office is closed letting patient's know other contact options and when our business hours are. I'm sure other businesses would appreciate this feature as well! Never let a client think they are being ignored but instead let them know when you expect a response!
25 votes -
AT&T Office@Hand: To invite Guests with Non-RingCentral email account and with email account associated to the Different Brands of RingC...
...entral. AT&T O@H CASE: 00213339
SFDCA case no. 13644961Company: American Maide Cleaning Co
AT&T O@H UID 132127032 (2 users)
Current Total MRR USD 60.00
Company ADP Link: http://adp.glip.net/company-new.html?company_id=27230437377- expecting to add guests outside the AT&T O@H brand
- expecting to add guests with other RC brands user profile and cannot add guests with no RC account at allContact Name: Judy Young Contact Number: (406) 206-9180 | (406) 799-0708 Email: judy@risingphoenixpropertyinvestors.com
4 votes -
Auto download faxes
would like to be able to auto download all faxes to a single folder
10 votes -
Have a faster way of changing the deskphone's outbound caller ID without having to get into the web portal
The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.
7 votes -
Call Screening option directly under Call Queue
We wanted to have an option of Call Screening under their Call Queue directly not just under user extension.
4 votes -
Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal
We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
5 votes -
Account Super Admins should be Super Admins everywhere -- including in the new-ish RC App
We noticed there was a contact listed that is no longer with us -- and is not part of the Web Admin Portal user list at all. Chat support said they'd need to manually request a deletion since there is no way for me as an acct Super Admin to do this in the App or the Web Portal.Chat support also said of a "team" a super-admin is not by default an admin -- and I had to have a random employee who setup a team give me team access so I could delete it since it wasn't necessary.
3 votes -
Show line in use when answering Queue Calls
Right now, when we answer a queue call, our presence doesn't change and looks like we're available. It's important to show when we're on a call weather it be a Queue Call or not.
6 votes -
Compact Theme
The current theme wastes a lot of screen space on things that aren't import to me. It means a lot of my screen space is taken up by worthless headers and very little of my screen can be used for reading messages. This is particularly problematic for people who have small screens or need larger fonts. It makes glip hard to use because you have to scroll a lot to find anything you want.In particular, on my left nav, I am only able to get see 8 "people" because more than 50% of the screen is taken by the top…
11 votes -
Recovery or Holding of Deleted Extensions and Data
Extensions and user accounts should not be instantly purged and deleted. All messages and voicemails must be able to be recovered if accounts are accidently deleted. Just like numbers removed from an account. Extensions and the data tied to the user should have a waiting period before being permanently deleted from the system.
7 votes -
Disable file sharing by default
Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.
4 votes -
Change the color of the "green" available light/icon to a brighter shade
Change the color of the "green" available light/icon to a brighter shade. The lack of contrast makes it hard to see rather or not the user is available on most devised. A much brighter shade or different color all together would make it easier to see
3 votes
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