Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

9897 results found

  1. Transmission Results - Email Confirmation to include Attachments

    I would like to have the attachments that I sent through the RingCentral app to be included with the transmission results email confirmation. This way I know exactly what I sent and can view the file(s) from my email rather than opening the app to view the attachment that I sent.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Quick Access to Change Password \ Change PIN Options

    Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.

    15 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Combine back-to-back messages from the same user

    Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.RC Classic did something like this - see attached screenshot. Each line…

    8 votes
    Planned  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Giving the ability to forward voicemail messages via the app on desktop computer.

    Giving the ability to forward voicemail messages via the app on desktop computer.

    14 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Admin can Change User's Status via Ringcentral App

    Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Automatic divert to voicemail when already on another call

    The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I use earbuds through my laptop) and can cause a loss of concentration as I manually divert the second call. Surely RingCentral should be able to determine you are already on a call and divert it to voicemail automatically.

    36 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Customize email notification to allow customer to add note

    This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Delete user from from the account with active directory

    Ability to delete user extension even if the activate directory is active on the account

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Add Launch URL capability to RingCentral App

    This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.

    2 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Reinstate Copy / Duplicate team

    In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.

    48 votes
    Planned  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. SMS Messaging for Australian Users

    The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.

    24 votes
    Under Review  ·  14 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Move time stamp so it is not hidden under the emoji menu

    When I hover over a message the time stamp is covered up on app when using PC. This makes it difficult to find messages at particular date/time when scrolling through a filtered search.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Please Retain Status Updates on your Service Status Page

    When I have to explain to management why there was a Ring Central outage or issue, it's helpful to refer to the status updates on your service status page. When you engineers post a "resolved" update, then remove all the statuses for the issue 5 minutes later, as happened today, this is not helpful. You need an outage history and also Report of Resolution archive.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Make the phone app work on Kindle Fire.

    The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.

    1 vote
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Answering multiple calls in the new ring central app

    Developers please try to solve the problem as it is not possible to answer multiple phone calls in the new Ring central app, however it is possible to do so in the old phone app, For example if we log into the old phone app the one with the phone on it , we can receive and manage multiple phone calls and put on hold and transfer and take another phone call just like on any physicals phone with multiple lines, and in the admin portal under phone system, Phones and devices, user phones, we are all showing green .…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. "Your call is being recorded" message in different languages and selectable by user/group's needs.

    When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.

    5 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Check Status Of others

    On the phone APP (same APP for google chrome laptop), we are unable to check the status of other contacts and before I call someone, I would like to check and see if they are on a phone call

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Please add a setting on the new app to allow to be set for WIFI only

    this will ensure that employees are not hit with unexpected data or minutes overrages if the wifi happens to go out and it is not noticed right away

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Putting RingCentral Phone Number into Private Status

    We'd like to make number private so that no reporting, recording or analytics can be generated considering that calls are highly sensitive.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.

    If a user is at their desk they may not want the mobile app ringing as well.

    13 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
1 2 … 442 444 446 … 494 495
  • Don't see your idea?