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9909 results found

  1. company number section

    please add the company number section tab under all numbers

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Include Site Numbers in Company Directory - multisite setup

    We have DIDs assigned as site numbers, and these represent the main line number for the given site/branch. Users within our company would like to be able to easily look up a branch and call the main line number. I would be happy enough if I could just manually add entries to the Company Directory. I'd like these entries to appear when searcing within the GLIP, or when using a physical desk phone.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. add edit and delete into video scheduling

    RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video

    19 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  4. Please add OneDrive as a file upload option in the new RingCentral app.

    In the RingCentral Classic (GLIP) app, there existed a plethora of file upload sources, not the least of which was the widely-used OneDrive platform. The new RingCentral app lacks these options. It only has the ability to attach files from the local computer, or Google Drive which is not very commonly used in enterprise environments.Please restore the ablity to upload files from OneDrive.

    4 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  5. DND on all Deskphones

    I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. This would alleviate a lot of headaches for our team, if they could see if someone is available or not... This is a cloud based system. It needs to be able to integrate with all deskphones.

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Custom recording of name pronunciation when you leave a voicemail for another user

    When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Option to send pictures to a five digit text number

    It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. RingCentral Conference Add-on

    When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. On the transfer call, it should show the caller number NOT the extension that transferred the call

    To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

    49 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  10. Add Password Change to RingCentral App

    The new app is great and continues to be improved. I would like to see an option for users to at least change their password from within the app. If possible, it would be nice for them to change their PIN and possibly see/change their secret question there as well. However, I would be fine with just change password. Another possible option or addition would be a way to expire users accounts and have the app/portal request they change their password the next time they login. This would help for rollouts and use of generic/temporary passwords.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Ability to Respond to Paging

    Our former (PBX) system let someone hear a page then pick up a phone and (after punching a button) be connected to the person making the page. So after a Page occurs, let the recipient hit a button (the "Page" button on a phone?) and be connected to the Pager.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Separate Outbound Calling Announcement

    Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.

    19 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Transmission Results - Email Confirmation to include Attachments

    I would like to have the attachments that I sent through the RingCentral app to be included with the transmission results email confirmation. This way I know exactly what I sent and can view the file(s) from my email rather than opening the app to view the attachment that I sent.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Quick Access to Change Password \ Change PIN Options

    Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.

    15 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  15. Combine back-to-back messages from the same user

    Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.RC Classic did something like this - see attached screenshot. Each line…

    8 votes
    Planned  ·  4 comments  ·  Application  ·  Admin →
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  16. Giving the ability to forward voicemail messages via the app on desktop computer.

    Giving the ability to forward voicemail messages via the app on desktop computer.

    14 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  17. Admin can Change User's Status via Ringcentral App

    Admin wants to be able to change other user's status so that they can't change it to invisible or unavailable during business hours

    11 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  18. Automatic divert to voicemail when already on another call

    The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I use earbuds through my laptop) and can cause a loss of concentration as I manually divert the second call. Surely RingCentral should be able to determine you are already on a call and divert it to voicemail automatically.

    36 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  19. Customize email notification to allow customer to add note

    This can help to reduce end users from mistakenly believing that emails from RingCentral are phishing attempts.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Delete user from from the account with active directory

    Ability to delete user extension even if the activate directory is active on the account

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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