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10222 results found

  1. We have 2 lines, would like it if the contacts carried over to both accounts so I can dial out and have the contact info available.

    Because when I use my 2nd line to dial out so that my main line is open for incoming calls I have to look up the client and get their number or double enter all of our clients into both accounts, lot of extra time and work .

    1 vote
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Ability to Login/Logout from Call Queues on Desktop Phones

    The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…

    27 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

    Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Different Ringtones for Extensions and Numbers

    Would be great when someone dials the general company line and for instance presses 1 for Sales vs. if someone dials your number or extension directly for the ringtones to be different. This way when receiving the call I can tell if it is a general sales lead calling the company or someone trying to reach me directly and answer the call accordingly.

    26 votes
    Planned  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Download ALL Extension Types in a single download file

    Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Have option to remove oneself from call queue members instantly without using do not disturb status

    Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not disturb" or logging out from the app.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. filter external calls for extensions

    option to turn on and off direct dial of extension numbers/ direct lines from external callers.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. SMS Short Code

    SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.

    5 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Ability to turn off call quality survey for agents.

    Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes
    8 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

  10. Ability for federated accounts to share Pooled Global Office Minutes

    When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. 0 option when in VM

    0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…

    2 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  12. Delete just recordings from the call logs instead of deleting the calls

    On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Allow more than one source of SSO for different domains

    Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

    62 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Call Queue Pickup - Ring Time Too Long

    The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Update Presence Status to show when online and not just within the app

    Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Admin View to see Addons/Integrations

    Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Group Tasks are Clunky

    When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, one assignee is able to mark a task as complete on behalf of another assignee, which usually happens by accident. When an assignee opens a task that has been assigned to a group of people, they should be able to easily mark it as complete or incomplete for themselves only. The way it is…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Different Call Recording Announcement settings per site

    I have 30 sites and I need different settings per site.

    18 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Notification when a user is available for a call or transfer

    A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or transfer.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. "Jump to Latest" button should appear sooner, i.e. when there's >0 messages hidden below the fold

    Currently, the Jump To Latest pop-up button appears if you scroll back numerous messages - when the scroll bar is about halfway up the page, from what I can tell.Instead it should appear as soon as there is just ONE message hidden below the fold. That way if new messages come in and the scroll bar is only slightly scrolled up, the user can easily tell that there are new messages.I've been missing new messages in teams I'm looking at in New RC because of this. The scroll bar will become locked, but it also disappears until you hover over…

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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