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11090 results found

  1. Add ability for notes connected to call log

    for example, "tried to call applicant, phone number not working"

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. I need a extension of call recording lasting longer than 3 months.

    I am disabled and as a result I rely on my recording to keep up with the conversations I have with my customers. I can not do written due to my disability. Any chance RingCentral and make a special arangment for disabled people to keep the recording for one year instead of 3 months?

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Option to Automatically Forward Email to Group Chat

    I want to automatically forward email to RC group chat

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. HUD should display incoming number, not name

    The HUD used to display the incoming number. Now it just shows the user name.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Option to Disable Missed Call Popup on deskphone.

    Would like to be able to disable the Missed Call Popup on Yealink T48S (and other Yealink models). Would also like to disable the MissCall Power Light Flash.

    11 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
    How important is this to you?

  6. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

    The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able to be turned off, this is very necessary.

    28 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Being able to provision 2 or more Digital Lines on 1 desk phone

    Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Set logon hours for access to ringcentral.

    We have hourly staff who we would like to restrict access to RingCentral to only their working hours. Example staff member “Jane” can only access or sign in to RC on an access schedule M-F from 8 AM to 5 PM after. She would not be able to sign into RC any other time, including through the web and phone apps all access would be restricted to her working hours. Just like with windows in active directory, we can set a login schedule for users.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue

    At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arrow next to each group one at a time to expand the user list.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. SMS forwarding settings

    Forward SMS settings

    52 votes
    Future Consideration  ·  11 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Assignment and tracking of University lessons to users

    It would be extremely helpful if we could assign University lessons to users and track their completion.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Removal of "tips" popups

    The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Expanded Hud Layout Options

    Would like Hud layout options- Grid view.

    8 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Missed call in Super Admin Ext 301

    we have an IVR which feeds off to a user (Dial-By Ext Ext. 406) this user is set NOT to ring and has a long custom voicemail asking clients to use DTMF tones to locate an advisor or return to the main menu.it appears a lot of the missed calls which I am not part of any group to received incoming calls.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Notifications from the service web or app that deleting more than 50 contacts are not allowed.

    Notifications from the service web or app that deleting morr than 50 contacts are not allowed.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Extract SMS

    I am assisting our Legal team with information for a case. One of our users has messages we need to extract, taking screenshots is not practical.
    Is this something you or someone at Ring Central can help with?

    9 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Option to have Call Que Ring Softphone but Not Mobile

    Many of our call que members cover inbound company calls in which it's not their primary company function on their softphones but uninstall the mobile app because it rings both, so this feature would allow them to cover call ques and still receive peer to peer calls or direct calls when moving around in the company

    7 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. Dedicated Fax button on sidebar, so can go from adding contact to sending a fax without extra clicks

    Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Yes/no emoji

    Emoji are cool but a simple yes/no in professionnal context will help to confirm or answer quickly a question. It could also be used as informal survey.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. RingCentral.exe invoking Powershell

    Why does RingCentral.exe invoke powershell. You do know that this is considered malicious activity by next generation endpoint protection.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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