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10922 results found

  1. Conversation-Specific Notifications on Mobile App

    Right now (at least on iOS), all chat notifications from RingCentral are grouped under a single notification group, regardless of which contacts are involved.For iOS's native text message app, each conversation is a separate group of notifications. This is much better, since someone glancing at their notifications doesn't need to sift through all the messages to find the one conversation they cared about.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    Scenario:
    A site administrator wants to see and download the calls logs for all the queues he is manager of in a single file
    A user group manager wants to see and download the call logs for all the users he manages

    Currently, the call logs are separated and the system only allow to view or dowload the calls one queue at a time, or on euser at a time.See attached screenshot

    Change required: please allow the selection of multiple call queues or users in the filter of the call logs.

    9 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

    We are getting spam calls ....we can block their IP and stop spam calls on RC or on google adwords account that will really help.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Preserve groups and direct messages with off-boarded employees

    Currently, if you disable/delete a user from the RC admin console, all conversations with this user disappear. This includes direct 1-on-1 communications, as well as ad hoc groups (not just their messages, but the whole group disappears). Often times, these groups contain pinned/bookmarked messages and attachments that are important.It would make more sense if the past employee's content was left intact, but their name/avatar/profile simply denotes their off-boarded status. A group shouldn't disappear until the last person in the group no longer has an account.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Virtual Phoneservice for Freshdesk

    Integration with Freshdesk Phone Service in the Ticket System

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Rename Pinned Conversation

    I would like to be able to easily identify and organize my pinned conversation by renaming them

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Disable email notifications for call recordings

    We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.

    26 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
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  8. Add quick search to know which CALL QUEUE a user belongs to.

    This is important for accounts with 20 call queues, to hundreds. Some users are members of more than one call queue. It is tedious to go to each call queue and check the members if a user is one of them.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Export List of Queue Members

    It would be infinitely useful to have a feature where admins can export a list of all of their queues with their members. Have needed this multiple times but according to support the only way is to view each queue and copy the members out manually. This does not scale well. Hard to believe this doesn't exist.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Allow replies to automated text messages.

    I need to be able to reply for meeting confirmations, etc. that come from automated numbers.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Add button that opens third party URL from the soft phone and web applications

    It would help us if we could allow the user to click a button from the interface they make/receive calls on to open our application directly from their RingCentral device.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Detailed Call Log Information on the Desktop app.

    If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To:864-772-3410 (me) for example. That's what I need to locate when using computer.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Only number associated with user is visible to him/her

    There should be option where when number is assigned to user, he should be able to view and use only assigned number, not have list of all numbers that are there on the main account.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Ring out from Desktop app to connect with Deskphone.

    is there anyway to dial out from the RC App and have it connect to my desk phone?

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to

    I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A leaves the company --> Company's IT disable them --> Company retains the ext --> new employee is hired and takes that ext --> once reactivated, they have access to the group chats/teams.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Include Billing Details in the user report when exporting

    The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Reassign Task to a Different Team or Group

    I would like the ability to create a task and then either copy or reassign to a different team/conversation.

    7 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  18. RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.

    We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension and Outlook integrations, but nothing for the other Microsoft Office programs.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Would be good if call handling contacts didn't show under 'flip' menu for active call

    Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Change company contacts to show direct numbers

    The mobile app has it's current contact page show company contacts with their emails for the accounts. I don't see this as very useful as we use other apps to manage emails and would much rather have the direct number shown there instead. I understand that it is shown if you tap on the contact. I would like to be able to see the direct number or at the very least be able to choose what info is shown for each contact so I can edit it to my liking.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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