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10332 results found

  1. RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.

    Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep understanding of how your system behaves. This generic error message is useless and occurs frequently. If I can't complete a process because of some obscure reason, please indicate that in the error message so I don't have to spend 30 minutes with chat support.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Make "Post Message Via Email" dialogue accessible at top level team sub-menu

    Said simply - make it work the way it did in RingCentral (GLIP) Classic.On the left side nav for teams, there are the three dots for a sub menu for teams.Currently the options are:Mark as unreadOpen team profileNotification preferencesMove conversation to...In Classic there was a menu selection for "Post Message Via Email" that would get you the long nonsensical email address directly. Now you must select Open Team Profile and THEN click on ANOTHER three-dot menu. This seems like a huge step backward to essentially bury this function 2 more levels down.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. RingCentral Phone App and Unified App Call Queue search/contact parity

    The RingCentral Phone app allows you to search for Call Queues by name or extension when transferring or making a call. Receptionists searching for a Call Queue to transfer calls cannot find Call Queues by name or extension.Alternative is to import contacts for each user manually.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Allow setting of credentials for Not Activated users if user doesn't activate their account

    Users who have been sent an activation email by mistake (non-user phone locations) can't be updated to be active unless someone get credentials - customers use fake emails to do this sometimes now knowing they should activate on their behalf. You should be able to set credentials for users already created and in a Not Activated state.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Salesforce plugin - Please update the product so that it supports lookup fields

    Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording link is then added to the Salesforce task whilst the user is editing it. This is resulting in data loss and lost time to our end user as they have to re-input everything

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Spell Check Language Setting on RC App

    Currently, the default language for the RC app is set to US English, even if the local settings of the users' machines are set to a different language. There should instead be an option/feature for spell check to be in different languages on the RC app.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Filter call log and recordings through Role Domain settings

    Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Have an option for things to repeat every other week

    There are task that have to be performed every other week. This helps allow teams to stay on track if we could get this function set up. I have been duplicating boards for the biweekly task in the classic glip. Now in the new version I cannot duplicate the boards.

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  9. Allow admins to deauthorize app/browser logins

    Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Automatically print fax from RC Unified App.

    I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes
    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  11. Improved Bluetooth headset compatibility

    Presently very limited Bluetooth headset compatibility. Some people can't use just any headset because of environmental conditions, comfort, etc. I've never come across another app that was so limited in headset use.

    6 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Ability to 'watch' / 'follow' a message conversation

    It would be handy to be able to watch or follow a conversation so that if someone replies to a message that you are interested in, you can be alerted. Use case:Colleague A writes a question into a team space. You also need to know the answer to the same question.Colleague B replies to Colleague A with the answer. If you could follow the conversation, then you would be alerted to the response.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Add ability to set language of the Ringcentral desktop/web app

    Currently even if the user set the language in the extension portal the app will display in another language

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

    Monitoring Feature REQUEST
    When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.

    Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.

    My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Access to Text Message Log for Supervisory Purposes

    For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window

    One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task.In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share/move the tasks.Additionally, in the new app, if we are adding assignees to a task, the new assignee/s will not be “tagged” in their own RC window; hence they will not have visibility to the task, consequently increasing the probability of not seeing and completing the said task/s.Who would benefit from it?Our Clients: Promises will be fully delivered by…

    28 votes
    Implemented  ·  4 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  17. Add a distinction for personal/work calls via RC App

    I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the phone call to help with customer service and the person feeling like we care. If I use the only tool on the app currently for call forwarding, I cannot personalize their experience as easily.If the incoming calls through the app could show "Ring Central Call" with the persons number listed it would be…

    1 vote
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Allow adding to contacts from browser call tab

    When using app.glip.com from a web browser to make a call. The absolutely ideal time to add the personal being called or calling to contacts etc is while on a call. Please an ability to add to contacts from the phone dial page. All after a call finishes and the number is still on the page in front of me I should be able to click and add to contacts right away. Cutting the number and going another page - is not a solution.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Mask number for SMS

    I want my clients to only see my mobile number for all calls and text / sms messages sent from my ringcentral account. I want to mask my RingCentral number with my mobile number for both calls and text/sms message.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. The caller ID needs to reflect the office main phone # with the corresponding extension for phone calls and texts

    Our clients will be able to recognize who is calling or texting them.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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