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9340 results found

  1. Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.

    3 votes

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  2. Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound

    1 vote

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  3. 3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.

    15 votes

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  4. Add queue category to recents menu(call log)

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.

    72 votes

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    Planned  ·  18 comments  ·  Other  ·  Admin →
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  6. 3 votes

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  7. Must have second app, softphone HUD, for monitoring/barge to calls. More memory usage

    154 votes

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  8. The request is for more seamless configuration options in Active Directory.

    7 votes

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  9. It would be helpful if the platform had the ability to resend the Welcome Email to the Super Admin after the 48-hour expiration.

    6 votes

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  10. Currently, in order to accomplish this, a custom rule has to be used.

    5 votes

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  11. We Really need to have better Call Routing Via the IVR Auto Receptionist. Add a Timeout and Destination including Extensions and Queues. Today a call into the IVR plays 3 times before getting a limited choice of moving the call. Quite Frankly that's terrible. Call Routing should allow for calls to be sent to an IVR and immediately or after xx go somewhere else. So you could play a greeting then send the caller somewhere or play no greeting and have the call redirected right away.

    14 votes

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  12. Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.

    9 votes

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    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  13. Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mobile app. A Rules shortcut tab that showed ALL your rules so you could turn them on quickly.

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.

    8 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes

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  18. I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.

    3 votes

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  19. Skype had a sweet feature where calls would appear in a pop-up window on the lower-left of the screen. This would be a nice feature to have, as many times the Ring Central app is minimized in the background and hard to find/answer calls on short notice. The pop-up allows for substantially faster response times to calls, whether its an accept or decline, so that the call can be picked up or rotated to another user in the queue more rapidly.

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue calls", they won't negatively disrupt/impact the queue.

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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