11477 results found
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need backlight to be on all the time on the phones, when on charger, as was with BT phones our previous supplier
so one can see the time and date and phone is charged
2 votes -
Ability to receive alerts when inclusive minutes are low/have been exceeded
The request is for customers to get an alert when a customer's domestic or Global Office minutes are low or have been exceeded, either via RingEX messaging or email.
3 votes -
User ID: 62930139031
I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341
1 vote -
Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8 votes -
Auto open for the dial pad on RC App
have a setting for the dial pad to be opened at all times
2 votes -
Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.
Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…
8 votes -
Adding contact to common company contact book
Adding contact from last received number to a common company library rather than saving the number to the user profile. This allows us to trace all contacts and interactions added and there is no duplications of contacts to the company contact library.Currently if 1 user saves the number the other 2 users cannot see it as the contacts if they themselves save it to their profiles. I wish if there was common RC Contact directory where all the phone numbers saved that can be used by all the users.
13 votes -
Add list of clients to ring central app so there name appears when they call.
This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.
4 votes -
Show Manage queues option for the user in the RingCentral Phone Desktop App
The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
6 votes -
block the user who is known to be using your platform in committing cybercrime..
You should block reported user/s who perpetuated cybercrime using your flatform. There must be a way to flag and block the account if it is determined as fraudulent. I am in communication with one right now whom I verified as job recruiter scammer whose aim is obtain personal information and conduct a fraudulent bank transaction
1 vote -
Reporting on Custom Answering Rules
We have over 430 Custom Answering Rules for our company. We have a custom answering rules for each client so that when they call it goes directly to their Client Service Leader rather than the main office line. We would like to be able to pull a report to see all custom rules rather than viewing page by page for auditing purposes.
10 votes -
Limit Destination for International dialing
Here is an example; user is assigned a +66 number but cannot make call to local +66 number, unless "international dialing" is allowed in that role assigned to the user. If user is assigned a full DL, and an international number is attached to their DL, the role should allow them to call another international number within the same region because it would be considered local (domestic call) to them. By design, this is not how the system is functioning currently. One of the issues this is causing, is now the end user can dial other international destinations whitelisted and…
1 vote -
Call Fwd button on physical phone
We want to hae the option to perform call fwd directly on the physical phones. Phone models Cisco 8851 and 6821 have no options to perfrom this basic task.
10 votes -
Allow changing the inter digit timer on desk phone
There is a default value called the Inter Digit Timer on a J139 desk phone. This timer controls the amount of time you can pause while entering a number on the phone before the phone dials the number you've entered. I don't know if it also exists on other phones, but I would guess that it does. The value of the inter digit timer is 3 seconds and apparently cannot be changed. That means that when you're dialing a number on a J139, if you pause for 3 seconds the phone will dial your partially-entered number and you'll get an…
5 votes -
Ring Central Desktop app install options
Currently the exe format of the install seems to have limited command line options and the MSI install is a much larger file. when using tools to remotely push applications to install this becomes a problem. looking for a way (but not limited to) push RC desktop app and have it install for all users not just single user install. also there is a popup window at the end of the install that wants to add the firewall rule need to suppress that prompt and just do it now MSI install has the command line option for allusers=1 but lack…
6 votes -
Presence indication of users on Dial Pad on Desktop Application
When making and transferring internal calls from the dial pad on the Desktop Application you can't see the users presence status (In a Meeting, On a Call, DND etc.). Being able to see the Users current presence state would improve the user experience.
6 votes -
Add black lists users can subscribe to
It would remove most of our incoming call handling costs if we could block all foreign exchange transfer companies, mobile phone companies and energy suppliers.We would happily pay for a service to block a maintained list of these problem callers.
2 votes -
Add an option to turn off auto answer when connected to Bluetooth
The current situation is dangerous if you receive a call in the car. You get a half baked connection to an unknown caller which you can only get rid of by fiddling with your phone. Not ideal at 80mph.There is an ongoing support thread where multiple customers have asked for this bug to be fixed but support have now decided it is a feature request.https://community.ringcentral.com/questions/96024/auto-answer-when-connected-by-bluetooth.html?childToView=105660#comment-105660Just as a note please don't make the assumption that I use a desktop PC in my car as the support team did.
20 votes -
Setting Groups of contacts to send bulk messages to
I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at specific intervals, it would take away all the manual work.
1 vote -
Add the same email as trusted email for fax for multiple users
Currently we can add an email to only one user. It would be better to have the ability to add the same email for multiple users. And specially when we're sending those requests through transactional mailing platform like Mandrill/sendgrid.
2 votes
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