11921 results found
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NEED 2 FACTOR AUTHENTICATION!!
I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!
3 votes -
Disable Public Park
In our organization, we have workers in-house and in remote locations. Putting someone on public park has caused confusion since the caller who put the person on park would not listen to where the person was parked and have no idea where that caller went. I have setup "parks" that are visible on the desktops and apps that we can use. HOWEVER, when an agent receives the call and goes to park it, they press the park button and puts it into public parking. Thus the confusion and why disabling public parking might be a better option. Maybe I'm wrong.…
5 votes -
Retain the main number as SMS outbound caller id.
As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.
46 votes -
Add "Ring to RC Mobile App" to RingOut
Add the option to Ring Out RIngCentral Mobile App to the Ringout options.We have users who wish to use the mobile app but need to click to dial on their PC. Their PC cannot carry sound. Being able to set the RingOut to Point to their mobile app would be a great option.
6 votes -
Enable SMS from 1 designated phone number
I would like to see the option to make all users/extensions being capable of sending text/sms from the same designated phone number. Example main company line and not just the admin. Don't want to have to give out my log in and password credentials.
3 votes -
Auto provision phone number from Azure AD City attribute
Would love to have Azure AD auto provisioning be able to assign a phone number in the area code that corresponds with one of these attributes: addresses[type eq "work"].localityStringaddresses[type eq "work"].postalCodeStringaddresses[type eq "work"].streetAddressStringThis would help organizations that span multiple cities be able to use Azure AD auto provisioning on new accounts in the matching area code that matches the city or zip code instead of first available which might not match at all
2 votes -
Improve Bluetooth Switching on Android
The RC App on Android has its own Bluetooth switcher that is separate from the Android system Bluetooth Switcher. When switching from handset to Bluetooth, this requires fiddling with both settings in order to connect the Bluetooth headset.Why can't the RC App just use the Native Bluetooth switching tool on Android?
2 votes -
After Hours autoresponder SMS text
I love the after hours feature for phone calls but it would also be super helpful if there was an after hours text option. So if a customer texts you after hours, they get a autoresponse saying your office is closed, ect.
2 votes -
Hide Emails of Users
We assemble freelance writers from all over the world into our RC groups. All of the writers are able to see all of the other writers. It would be great if the email accounts were not visible and someone would have to message them in RC which would be easier to catch.
2 votes -
Desk Phone and Desktop application Sync
It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
106 votes -
Change SMS number to reflect outbound number
When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.
5 votes -
Ability to Forward voicemails to another extension
I received a voicemail in error, it should've gone to another extension. After chatting with a RC tech I learned there currently is no way to forward that voicemail to the correct extension. I need to be able to forward voicemails to the correct extension, preferably with the option to add a little message of my own before the voicemail like "hey, this is actually for you" and then the message plays.
6 votes -
Group call pick up settings for the selective ringing
It is very cumbersome to adjust the settings for the selective ringing.Today you have to click onPhoneGroup call pick upOpen popoutGroup call pick upthen click on the bell only there you can switch the ringing on or offThere should be a switch in the first window (Group call pick up) to switch the function on or off without having to open the popout first.
6 votes -
Identifying Incoming Call
I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.
2 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
8 votes -
Add ability to hide the "with xxx" part of the call status
Privacy. Nobody else really needs to know who the CEO is on the phone with.
2 votes -
Allowing more than 10 pickup as queue member
When we want to be able to pickup from more than 10 queues we should have the availability for this- it provides better service to our clients to ensure no calls are going missed and we do not have to choose which account is more of a priority
1 vote -
Schedule a Beep/Bell to emit from paging devices
Want to setup paging devices to have a Bell or a beep on a schedule.This can be used to signal shift or break changes
2 votes -
Restore deleted user
Restore deleted user
7 votes -
Remove account from company directory search
Please allow us to pick and choose what accounts show up in the company account search.
3 votes
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