12266 results found
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Ability to send SMS from Voicemail Screen
When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…
7 votes -
the country number by blind transfers should be shown at the receiver phone
experiencing the "different country number showing at recipient end when transferring call by blind tranfers only
1 vote -
Missed Caller Banner Notification
There needs to be a feature that a missed call can show as a banner notification like text message does.
1 vote -
Transfer Call to Queue Voicemail Directly
We would love to see the ability to transfer an active call to a specific queue voicemail box where they can then leave a message.
27 votesThanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.
Learn more about how to set it up here: Call Queue setup guide.
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Assign CCP to multiple Cost Centers
Administrators need to be able to determine which Cost Center triggered a CCP so that they can bill it back to the site assigned to this cost center. Some organizations have 100s of sites and therefore 100s of Cost Centers.
5 votes -
Set login option for agents (Admin)
Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our RingCentral app? We use the username and password option. If we could customize the installation to only show the username and password option or if that was at least the default option it would be easier for our user's."
24 votes -
All block numbers should be displayed in the Service Web.
I would like all blocked numbers should be displayed on Service Web so that we don't ned to submit a Whitelisting form everytime thier is a blocked number
1 vote -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes -
Ring Central needs to do a better job of parsing URLs
Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will still be parsed as a URL and RC will create a hyperlink for it. Since .pvt is not a valid TLD but is a valid URL for our company I think it would be better if anything that started with http was parsed for a valid URL and…
3 votes -
Ability to Remove Tabs/Feature in the RC App Desktop View
After turning off the feature using the Custom Role, the feature/tab in the RC App should be removed as well but it still shows in the RC App (example: Text and Fax features including Discover Apps)
6 votes -
Multiple rings for different lines being called
I would like to have the option of using different rings for different ring groups and internal calls. That way we know what line is being called without looking at the screen.
8 votes -
When active on the desktop, mobile phone should not ring, without having to sign out
When we are logged into the desktop app, the mobile app should automatically sense the desktop being used, and then calls do not ring through to the mobile app.
4 votes -
Add a passcode feature to the app itself
If others use the home computer that I use (I am a therapist who works from home), it would be great to have a passcode for the app itself so even if others can access the computer, they can't access the app.
3 votes -
Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
31 votes -
Turn Administrative Email Notifications Off
There should be total control of what kind of notifications users receive when there are changes made to their account. In my environment there should not be an email sent out to everyone that is part of a call monitoring group any time there is a change made. There should not be any notification when a role is changed. That responsibility to inform the user should solely belong to us, the Administrators and Supervisors. It's caused a bit of a panic amongst our users when emails, unbeknownst to us are sent out to them regarding changes we've made.
18 votes -
Execute Command on Answer
The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered
2 votes -
Text-to-Speech for SMS
Text-to-Speech for SMS
5 votes -
Bell Schedule Tones and Alarm Tones
Please create the ability to schedule alarm tones for schools to switch classes, as well as evacuation tones for drills or true emergencies.
1 vote -
Change the default soft keys on Polycom phone when provisioning the phone.
Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…
20 votes -
Having the ability to search contacts via company name using RingCentral Unified app
Having the ability to search contacts via company name using RingCentral Unified app
20 votes
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