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10496 results found

  1. we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

    36 votes
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  2. My caller id on Android comes up on the top and covers the whole top when a call is coming in. I often have to leave the queue so someone else can pick it up (if I'm already busy with something) and I can't get to the toggle without repeatedly disconnecting the current incoming call. If I'm not quick enough to get to that toggle, I have to do this many times which I'm sure is not fun for the caller. A widget on/off queue button or toggle that we could place on our wallpaper/phone desktop would be great, or…

    1 vote
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  3. If a DID receives a fax, but the user is not signed into the RC desktop or Mobile apps, a contingent recipient should be able to be specified.

    1 vote
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  4. Save a chat from RC App as a file to the user's desktop.

    3 votes
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  5. Apparently, on September 1, 2020, RingCentral removed the ability to apply custom rules for users in queues.https://support.ringcentral.com/s/article/11205-Call-Queue-Overflow-Call-Handling-Behavior?language=en_USScenario:User is assigned to an intake call queue. User needs 30 minute scheduled downtime at the same time every day to not take calls. We create a custom rule to send any calls to that user from 10am - 10:30am to the Queue for the next available agent to pick up. Issue:Because of the new update, the user can no longer receive calls from the queue at any time using the Desktop App.Resolution: We have troubleshot this with Support for upwards of 7…

    4 votes
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  6. Enable customers to self-serve the addition of TAS Bypass Numbers in Service Web. When a Direct Number is added to a user, present a checkbox to allow them to select the number to be conditioned for TAS Bypass. The system would then auto-provision (condition) the number. The system/portal should also visibly indicate which numbers they have conditioned for TAS Bypass.

    9 votes
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  7. 5 votes
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  8. Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
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  9. System wide Speed dials, AKA: Company Contact information.
    - Uploaded from a flat file
    - Destinations can be external or internal (page groups, VM Direct, etc.)
    - Name/number searchable from Corp directory
    - Dial from Any device or DL (soft client or hard phone)
    Short dial code or ext # assigned to each Speed dial (8801 = ABC Cabs)
    Ability to insert Pauses, 1 to 5 secs
    Ability to send * and # keys

    7 votes
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  10. My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.

    130 votes
    Planned  ·  26 comments  ·  Admin →
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  11. From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”

    20 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.

    3 votes
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  13. Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.

    19 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes
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  15. we are unable to text from the main line

    375 votes
    65 comments  ·  SMS/Text  ·  Admin →
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    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
  16. Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.

    2 votes
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  17. A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

    9 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  19. Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.

    11 votes
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  20. The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.

    1 vote
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