11927 results found
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Company-wide option to prevent outbound calls to all non toll-free numbers
We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would be a good way to prevent PBX hacks
2 votes -
Disable incoming calls when on a queue call
Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming calls when you're already on a queue call. Thank you!
5 votes -
Templates for Different Roles
It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier
2 votes -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Remove temporary info from emergency address
My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
2 votes -
Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
Include SMS on export data fields
Include SMS on export data
70 votes -
Change VM pin to 4 digits
Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6
5 votes -
Agent status and multiple call queues
We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.
4 votes -
Call Queue Routing to Certain Members by Area Code
I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
4 votes -
Call handling - option for mobile app only
With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when the desk phone is called, we also lose the mobile app ringing. None of our users want the Outlook app for anything other than scheduling meetings.
1 vote -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
12 votes -
Allow super admins to change a user's pin without changing their password
The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
6 votesCheck out instructions here!
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Toggle Feature/Role Adjustment for Group Manager Permissions
Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
2 votes -
Need plantronics on headset controls to work in RC App
The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these buttons making it more difficult to operated with the app.
6 votes -
notifications for outbound text messages
just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
14 votes -
Mute other sounds when taking calls on RingCentral Desktop app
It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.htmlThis needs to be added to the new 3 in 1 app as well. It's a pain to mute music or other sounds when a call comes in. Thanks.
34 votes -
Automated text after hours
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
5 votes -
Call Control functionality on more headset models.
Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can be used with the desktop app. Need to have more compatible models - Specifically Sennheiser.
6 votes -
Add text/SMS messages to the call log
In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
18 votes
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