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10653 results found

  1. We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

    We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Enable file location selection when downloading in the Glip section of the RC App

    When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is…

    13 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  3. Fax Cover Page using the Ringcentral App desktop

    We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.

    6 votes
    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  4. Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers

    For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources>Archiver BetaThen navigate to the third Phone tab, select the More expand button, sort by Archived to Storage > FailedWe then manually review these failures/retry.It would be good if we could automate the delivery of a report of these failed recordings the same way that we are able to automate the delivery of a simple or detailed call log under the Reports tab. In some sense, the functionality is mostly there, it just doesn't apply…

    3 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail

    My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.

    6 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. SMS: Copy entire text message conversation with sender name & Number and date-time

    All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…

    49 votes
    16 comments  ·  Other  ·  Admin →
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  7. Feature Request: Show outgoing fax number for every user

    At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.

    22 votes
    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  8. Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.

    Would like to add simultaneous order on overflow call queue.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Manage Meetings from within RC App without linking to Calendar

    It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App.It can be done in the RC Meetings App but not the Unified RC Desktop App. Since the RC Desktop App is supposed to be the consolidated place to do everything I would think this should be added to it, especially if the separate apps are going to be phased out next year.

    19 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Reply with video message - pop a window to record a short message to send in a conversation

    It would be really cool to have a sort of asynchronous meeting where we users could respond to each other in a Glip conversation with short video messages. These could be called fragments or the alike.Maybe a little button 'reply with video' that would pop a window to record your message and then you can hit 'done' to review and send or review and re-record or cancel.

    1 vote
    Future Consideration  ·  1 comment  ·  Team Messaging  ·  Admin →
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  11. Transfer unanswered queue calls to auto receptionist

    When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a voicemail on the call queue mailbox or be disconnected. This may not happen with larger organizations but in smaller ones all staff may be busy and don't want clients to wait if they know the extension of their party.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Ability to call short code numbers such as 311

    Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.

    29 votes
    Under Review  ·  2 comments  ·  General Phone  ·  Admin →
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  13. Make Billing Currency a System Admin selectable attribute

    Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Adding user's job title in RingCentral should Sync with Ring Central Desktop

    When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.

    18 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Allow API SMS/MMS sending from all account numbers

    Currently, the SMS API only allows sending from extensions that are directly assigned to the logged in account. It would be EXTEREMLY useful to be able to either a) allow the main number account to send from any valid extension or b) create a way that extensions permissions could be assigned to multiple accounts.Use case: all our sales team use their ringcentral direct number as their primary method of phone/SMS interaction with all customers. I would also like to inject some automated SMSs into that stream (eg order status updates). This keeps the interaction 1:1 between customer and sales rep…

    9 votes
    Planned  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Call Waiting for iOS/Android

    Can you add call waiting for RC Phone app on Android/iOS?Right now just receiving missed call prompt which makes it appears like users are avoiding calls

    2 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  17. Save custom status

    I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    70 votes
    Implemented  ·  13 comments  ·  Application  ·  Admin →
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  18. Feature request:Presense for RingCentral Unified App

    to identify if user is available to take calls using the unified app

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Add auto answer in the Ring Central unified app

    This is to help our support team to manage calls and meetings in the unified app. Rather than using a seperate app for auto answer calls

    16 votes
    Future Consideration  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Forward a voicemail to a call queue voicemail

    We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.

    20 votes
    Future Consideration  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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