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10984 results found

  1. Add numbers from tables/excel to mass text,

    I have phone numbers in tables/excel and I need to send text messages easely, not copy pasting each other to your app also if we can send it to more that 100 recipients.

    10 votes
    Future Consideration  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Filter phone items

    Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.

    2 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Option for organization to limit status options

    Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.

    7 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Enable SMS for New Zealand numbers

    Hi, It would be helpful if we have the ability to enable SMS feature for New Zealand numbers. It will be a big help if users can communicate thru SMS with their clients in New Zealand using their New Zealand number as SMS ID.

    3 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Phone call satisfaction feedback/survey

    How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.

    14 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Add link to look up phone MACs for all extensions

    I would like to see a link link to just look up MAC's of phones. When I had 1600 phones shipped to me, there was not an easy way to just scan/input the MAC of the phone and see who it belonged to.

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  7. Disable Recording Function for Specific Users

    There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

    21 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Enable all users in call queue access to a general mailbox on desk phone.

    I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

    8 votes
    Implemented  ·  7 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Create administrator message inbox in Service Web

    The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Network requirement changes to be visible to admins in ServiceWeb

    These changes can be made visible in a few ways:
    - As an inbox message
    - As a Banner (with option to remove banner once admin has seen)
    This communication with admins will make communication more efficient and better ensures it gets to the responsible administrator.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Additional Reporting Feature on Call Log: How long it takes to answer a call

    Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  12. Display full name of contact on inbound calls

    When a client within our contacts calls in on the application only the initals are shown and not the full name so we really have no idea who it is until we pick up the call which is no use to us and I can imagine to anyone with more than 5 people in their contacts.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Bulk Phone Number Template Programming for Configurations

    The request is for the ability to bulk assign trunks similar to users in the Enterprise space. High Density Analog requirements that need our eFax capability disabled (Voice Only) takes a significant amount of time to program trunk by trunk. This could be accomplished by an Audio Codes MP1288 or AT&T Pots in a Box (PIAB). The goal is to be able to set a Template for Voice Only and apply that Voice Only Template to Phone Numbers that will require the eFax to be disabled.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Allow users the ability to be available/unavailable in multiple call queues.

    My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.

    13 votes
    Implemented  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Add Tasks to the Events calendar

    Really like the new Week/Month Evenets Calendar but would hope to see Tasks listed there too, like it was in Classic Calendar.Also would be better if the view selection of Week/Month was sticky so that whenever selecting Events in the sidebar it returned to the most recently selected view instead of going back to the Events list every time - maybe just add a Calendar link to the left panel/sidebar that goes to that view?

    3 votes
    Planned  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  16. RingCentral APP - Grouping Conversations/Messages

    In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.

    49 votes
    Planned  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Allow administrators to administer Glip teams

    Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen

    22 votes
    Implemented  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Caller ID name should be visible for Toll Free

    Our Caller ID shows up as different for each phone in our office

    137 votes
    Future Consideration  ·  27 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Colorblind Setting

    Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    49 votes
    Under Review  ·  5 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Phasing phone application work around

    Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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