13270 results found
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notifications for outbound text messages
just like the inbound where we received notifications every time we received text messages .we would like to have an option where a notification can be sent too every time we send outbound text messages
14 votes -
Mute other sounds when taking calls on RingCentral Desktop app
It seems you used to have this feature in the phone only app: https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.htmlThis needs to be added to the new 3 in 1 app as well. It's a pain to mute music or other sounds when a call comes in. Thanks.
38 votes -
Automated text after hours
We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.
5 votes -
Call Control functionality on more headset models.
Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can be used with the desktop app. Need to have more compatible models - Specifically Sennheiser.
6 votes -
Add text/SMS messages to the call log
In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
18 votes -
RCV Scheduler Invite on Existing Email Thread
Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipients can see the link they are not able to see the other invite details right away like the dial-in number. This issue is not happening when scheduling a meeting using the RCM plugin in Outlook. When we use RCM plugin and schedule a meeting the invite is already on top of the email thread.
5 votes -
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
19 votes -
Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.
Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
5 votes -
Switch link when suggesting someone responds via RingCentral app
When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is here: https://app.ringcentral.com/phone/sms . The link in the email notification cited above takes you to "Ring Central App Gallery". I'll trade you my kingdom for this streamlined simplicity ;p).....
4 votes -
Fax Success Rate Data
Provide a metric to measure how often faxes are successfully sent
1 vote -
While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having ...
...to toggle over to the Messages tab.. While on the phone tab on ring central application it would be nice to see if my other team members are on the phone, instead of having to toggle over to the Messages tab
1 vote -
Allow custom rules to be copied!
When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
24 votes -
Would like phone to ring before reaching automated greeting
Would like the phone to ring before reaching automated greeting
3 votes -
Add additional phone number to saved contacts
Periodically, we have a need to transfer to an internal employee's cell phone, or secondary phone number. It would be great to add those additional lines to the saved contacts. Please add this feature!
1 vote -
Forward recorded message to phone # I specify without having the employees person VM greeting
Allows for the business to have one standard VM
1 vote -
Customizable auto reply for faxes
Working at an animal hospital, we get calls from senders wanting a confirmation that the fac was received. We also get many pharmacy requests and I think having a confirmation auto reply and being able to add a custome message like “We are currently understaffed and focusing on the patients in the hospitals. Fax requests will now have a 48-72 hour turn around time.” would be extremely beneficial. The ability to customize the auto reply message to your needs makes this added feature beneficial to any industry using the fax app.
15 votes -
ADD Text to speech option inside Auto Receptionist
I hope we can add the TTS option / typing box inside the Admin portal 's Auto receptionist > company greeting > custom - as an option too aside from recording and uploading an mp3/wav Text to speech recording. Customers should have a built in box there to type Text to speech instead of doing the lengthy workaround of TTS via IVR menus - specially when they don't want to do key presses or select extensions - but just do a Company greeting via text to speech.
5 votes -
Sort participant list by various options
Participant sort list seems random, should be able to sort by alpha, surname, who's unmuted/talking, etc. Seems to be a huge missing feature. Additionally, the fact that the participant list seems to randomly change order is problematic when trying to use the list.
4 votes -
Fax Notification Via Encrypted Email
Receiving encrypted emails with the fax attachment will be a great addition for our fast pace healthcare clinic.
8 votes -
rc app mobile keypad sounds
please add a feature to disable the keypad sounds on RC app mobile for Android and IOS
1 vote
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