13270 results found
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Archive Messaging as SMS when sent from Text widget
If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove Company contact as option when doing SMS messaging
1 vote -
Call queue member, to have the ability to receive call even when on an active phone call
In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
8 votes -
Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)
Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…
2 votes -
Use scanner directly when composing a fax like it was on the previous version of the app.
the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.
3 votes -
Call Queue Enhancement
I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
3 votes -
Company-wide option to prevent outbound calls to all non toll-free numbers
We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would be a good way to prevent PBX hacks
2 votes -
Disable incoming calls when on a queue call
Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming calls when you're already on a queue call. Thank you!
5 votes -
Templates for Different Roles
It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier
2 votes -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Remove temporary info from emergency address
My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
2 votes -
Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
Include SMS on export data fields
Include SMS on export data
72 votes -
Change VM pin to 4 digits
Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6
5 votes -
Agent status and multiple call queues
We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status in other call queues. Saving time and not subjecting customers to longer wait times.
4 votes -
Call Queue Routing to Certain Members by Area Code
I would like for a call queue to automatically route calls to certain queue members by the caller's zip code.
5 votes -
Call handling - option for mobile app only
With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when the desk phone is called, we also lose the mobile app ringing. None of our users want the Outlook app for anything other than scheduling meetings.
1 vote -
Shorten default time for connecting calls between company greeting and user extension.
Shorten default time further for connecting calls between company greeting and user extension.
12 votes -
Allow super admins to change a user's pin without changing their password
The pin and password should not be tied together where the admin can't change the user's pin without also resetting their password. An admin should be able to change the pin as a separate action.
6 votesCheck out instructions here!
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Toggle Feature/Role Adjustment for Group Manager Permissions
Requesting a toggle feature or role adjustment for a group manager not to edit settings of a member of a group. Also requesting to have multiple managers assigned to a group.
2 votes -
Need plantronics on headset controls to work in RC App
The RC Phone app allowed the plantonics on headset controls to work properly. For example, when I pressed the button on the headset to answer or hang up the call the RC Phone app responded. The RC App (new unified app) does not respond to these buttons making it more difficult to operated with the app.
6 votes
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