13226 results found
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Add an audio tone for calls being transferred
My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call ends and when the transferred call begins. I request the option for a beep or short tone between the two calls.
135 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
28 votes -
Allow Call Recording Notification To Be Customizable Per Queue
We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being recorded.
3 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
20 votes -
Display our company logo alongside Caller ID to outgoing call recipients
This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
15 votes -
The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade
Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
2 votes -
Customize Conference Line Greeting
A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.
9 votes -
We wish our devices to "ding" when a call is placed on park until someone takes the call.
Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.
9 votes -
Schedule Meeting Using Default Mac OSX Calendar with RingCentral
Good morning,We would like to schedule meetings using our default mac osx calendar with our RingCentral GLIP app, opposed to using Office 365 or Google. When will GLIP integrate with Apple's Mac OSX Calendar? This is a very need feature we would find very helpful if implemented.
11 votes -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
2 votes -
Voicemail Ringback
Call the user with a prerecorded message alerting them they have a voicemail waiting.
5 votes -
Include voicemail calls in call log
Currently, the call log portion of the app doesn't include calls that resulted in voicemails, even in missed calls. This seems weird. Voicemails can continue to be separated into their own section, but why cant I find the call in the "All Calls" section?
5 votes -
Turn Off On hold music globally for Ring Central Audio Conference
Isaacson Miller would like to be able to turn this feature off so that when participants join they do not get the on hold music.
4 votes -
Send email confirmation after you have sent a text message
Currently, we only receive an email after our client responds. It would be helpful for documentation purposes if we could also receive an email after we have texted the client.
6 votes -
Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device
On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.
3 votes -
Emergency Address search drop-down should not show all other previously entered addresses
This is mostly a privacy concern, but also is very confusing for new users. When a new user is "selecting" their emergency address, this field should either show only the main company address, maybe also show any additional addresses from multi-site mode. If this isn't possible then it should just not auto-populate at all. Having it list all user addresses that have ever been entered is not acceptable. Granted, this list does not show which address belongs to whom, but seeing thousands of addresses that belong to current and past employees in a list like this should not be a…
5 votes -
SMS texts to go to different users based on custom routing schedule
Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks
8 votes -
RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification
Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.
24 votes -
Connect Next Incoming Calls Directly to Voicemail when engaged on an active call
want to send calls to voicemail automatically if I'm on a call
36 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
20 votes
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