11248 results found
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Bilingual and Multi-lingual Voicemail Transcripts
Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.
7 votes -
Option to have Call Que Ring Softphone but Not Mobile
Many of our call que members cover inbound company calls in which it's not their primary company function on their softphones but uninstall the mobile app because it rings both, so this feature would allow them to cover call ques and still receive peer to peer calls or direct calls when moving around in the company
7 votes -
Enable Authentication thru SMS for RingCentral Login for All Accounts
Update method for the authentication logging in to RingCentral Account, include receiving authentication codes via SMS for accounts without SSO Login
7 votes -
Allow Limited Extension as Forwarding Number of User Extensions
Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.
7 votes -
Allow text messages with email address under new SMS policy
I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…
7 votes -
Delete Missed Call History
We have been told it is not within the system parameters for my phone app to "know" that someone else in the office has answered a phone call, thereby creating a HUGE Missed Call list in my App. I would like to suggest adding a feature to allow us to delete my entire Missed Call History at one time, like it is possible to delete All Call History. Please put a "more" options button on the Missed Calls tab, as is on the All Calls tab. Without this we would have to delete the Missed Calls one by one by…
7 votes -
sync MS teams status to RC - DND
I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb
7 votes -
Ability to send SMS from Voicemail Screen
When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…
7 votes -
personal contacts should be available for search in unified app (Dial Pad)
When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…
7 votes -
Add an option to pin the "active call" window for desktop app
I find myself often searching frantically for the "end call" or "hang up" button when a call ends. I use my computer with a headset for calling, and frequently when a call ends I have to click around to find the "hang up" button because it's been hidden by other programs that I've used during the call. I would find it helpful to be able to pin the "active call" window to the "front" so that it remains visible. That would help me to find it more quickly when my call is finished - or in a situation where I…
7 votes -
"Press 0 to speak with an Operator or route to voicemail if someone dials the direct number"
I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.
7 votes -
Allow download of all extensions
Allow a download of all extensions on an account (users, limited extensions, call queues, etc) and associated hardware serial numbers.Its annoying that in order to gather a list of all of the extensions on an account and the assigned hardware to each, I have to create a spreadsheet mostly by hand.
7 votes -
Add an out of office feature for message
When on PTO/ annual leave even though you can change the status to say that you're out of office sometimes people do not see this and send messages and try to chase up. It would be great if there could be an automatic reply (like you can do with email) to tell someone you're out of office or a pop up on the top of the screen. Microsoft Teams has this feature so it would be great if we could do something similar.
7 votes -
text in company
See with having only the operator having the company text then if they are gone we have to use our line and then the customer gets our number and stops calling the main number
7 votes -
Cannot download SMS Logs which is more than 90 days
Cannot download SMS Logs which is more than 90 days. The workaround is to filter it to specific dates.
7 votes -
SIP ALG Test Confirmation Tool
Is there a way we can have a tool created that can be provided to customers, similar to the Network QOS test and bandwidth tests in our support documents, that would also help confirm if something like SIP ALG is enabled or another issue on the network identified to assist with troubleshooting and identifiying errors that may be network related?
7 votes -
detect call status if meeting ends early
We integrate RingCentral into our email and calendar, but sometimes meetings end early, and even when the call is over, everyone's status is still red until the end of the meeting. Would it be possible to have the meeting owner or someone be able to end the meeting early so everyone's RingCentral status goes back to green?
7 votes -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
7 votes -
user details user RC number in contact details instead of personal number
user details user RC number in contact details instead of personal number
7 votes -
Audible Chat Notification
It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile
7 votes
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