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  1. TLS Being Flagged on Vulnerability Scan/ A vulnerability scan flagged our physical phones stating outdated TLS versions 1 and 1.1 are on the phones. Below is the message. Could you please assist with this?
    TLSv1 is enabled and the server supports at least one cipher.

    TLS 1.2 is working and the default. However, TLS 1.0 and 1.1 are still enabled on the handsets flagging it with a vulnerability. We were trying to get the outdated versions of TLS disabled.

    5 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  2. When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).

    We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…

    5 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Customer is requesting for them to change/ edit the Fax Sender Name when sending faxes. Currently the only option is to follow the extensions name as the normal behavior.

    5 votes

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    New  ·  1 comment  ·  Fax  ·  Admin →
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  4. ability for a caller to select an IVR menu option and receive a text message with a hyperlink to the company website where they can receive information on a topic.

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.

    5 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  6. Additional status (Breaks/Lunch) on RC App

    5 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  7. Would be great to have spell check function for texting.

    5 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. RC Meetings. Cloud Recording defaults to Speaker View

    When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
    When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
    Please explain a solution.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. Background & Purpose:
    211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.

    Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.

    5 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  10. Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.

    5 votes

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  11. 5 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Stop multiple messages from just one number, for example when we communicate with this number, this number sends like 10 messages but one information like he will say "yes" on the text but will be sent like 10x, I want to stop that because the charges increase on our system.

    5 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  13. Customer would like to forward all SMS of a user that no longer works on their company to a different user extension

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  14. To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  15. RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability

    For the user to make sure to set their statuses and they will not leave it empty.

    5 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  16. To have the schedule of firmware update per time zone.

    5 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  17. With MITEL, was able to do conference call with multiple people that allows more than 3 participants. When switched to RingCentral, can only do up to 3 people including the initiator. With RingCentral, call the first person, hit conference button, dial the second person, then hit the conference button again to join. Then, after this conference button disappears and there is even no option to add more person in the call.

    5 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  18. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  19. We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?

    5 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Customer wants to change the caller ID appears on his extension as another's user's extension phone number.

    5 votes

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