12128 results found
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Fax Status Notification: Main Company Number Should Show Company Name and Not the Username of the Main Extension
Currently, when the main company number is used as a fax outbound caller ID or fax number to users, the fax notification received shows that the From name is from the name of the main Super Admin extension.Since it's a company main number, The "From" should show the company name and not the extension name, especially, if it is not a direct number or not an operator set on Auto-Receptionist > General Settings > Settings > Operator and Fax/SMS Recipient.
8 votes -
Setting in admin portal to mass provision desk phones
Can we have a feature in admin portal wherein we can mass provision desk phones?
8 votes -
Pre-assign a number to be ported in without mapping.
It would be nice to pre-assign a number (user, call queue, etc.) that is about to be ported into the account without having to map or replace an existing number. So that once it is ported in successfully, the number will be working as soon as possible.
8 votes -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
8 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes -
Auto delete voicemail once notification is sent to E-mail
Since not all extensions are frequently used, they want to have all voicemails sent to email to avoid backlogs and unread voicemail messages in the RC App. It is to make sure only important messages can be stored inside the App.
8 votes -
Scheduled Auto resync for deskphones
The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.
8 votes -
Device status visibility and filtering improvements
A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.
8 votes -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
A busy tone to be played if call waiting is deactivated
If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would be good if the beep tone is changed with a busy tone
8 votes -
The ability to disable ECM (Error correction mode)
The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.
8 votes -
Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8 votes -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
8 votes -
Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
7 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
7 votes -
Call Recording - Ability to be Paused by Caller(external)
The client would like to have an option wherein when a caller / called party (external) has the ability to pause the call recording by pressing *9 or other function.
7 votes -
Customize Cisco deskphone's key lay out
Ability to customize Cisco deskphone's key lay out in the admin portal.
7 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
7 votes -
dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
7 votes
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