12731 results found
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Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.
There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers.Alternate is to add an option to send a message to the call queue member's via the mobile app.
7 votes -
Option for organization to limit status options
Executive wants to hide 'Invisible' status as a choice, limiting to either available or do not disturb.
7 votes -
Digital line available for other ext as outbound caller ID
A feature to set up a digital line currently assigned in a user extension to be use as outbound caller ID number available for other user extensions
7 votes -
Put Call Queue voicemail into User Voicemail Menu if a Member
Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail. If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or they have to dial in on a phone. This is not very helpful at all as voicemails can quickly grow, and the staff have to keep flipping around in logins. It would be far more efficient if, when any person is made part of a Queue, they have direct access to the…
7 votes -
Hide Email for Specific Users in Directory
We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.
7 votes -
SMS one direction only
Please add the option to allow SMS in one direction (Receive and block sending. or Send and block receiving)
7 votes -
More detailed log information
It would be very useful to have access to additional log details when troubleshooting problems like faxes failing. Right now the only details are generic entries like Receive Error, Partial Receive and Unknown. I have to open a ticket with RingCentral support to find out the details from the internal logs that only support has access to view.
7 votes -
Universal Contacts
We have some associates who need to get in touch with contractors (for example) who will not be setup in RingCentral but we would like anyone in the company to be able to search for them in the search bar and call them, instead of everyone having to add the person individually to their own contacts to do this. It would also be handy to add universal business contacts for vendors we use.
7 votes -
Links within Team Profile should be clickable, not text
Team profiles might contain nformation and static resources about the team, such as documentation, links to get help, etc. Link in this area are NOT clickable, but they should be. Copy/pasting a link is time consuming.
7 votes -
Add the "section" field for Task sorting in the new ring central app calendar - it is currently only in the classic app
helps with sorting tasks. without it, very difficult to organize tasks
7 votes -
Colors for Favorite Teams
With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.
7 votes -
Dialing area code
We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit number and it went through. As of today, 5/17/2022, we now have to dial the area code, even when calling a 916 phone number. Why did this all of the sudden happen? How do we get it back to just dialing the 7 digit number when dialing in area code?
7 votes -
Ability to send invites to end users even if their extension is enabled
THIS IS URGENT! It affects RingCentral's long-term ability to sell into larger accounts.In large organizations, the person that negotiates the deal isn't the person that sets up users, and that person isn't the person that assembles, distributes and tests desk phones, and that person isn't the end-user.In order for the person distributing phones to be able to test outgoing calls, the extension must be enabled by adding a password and PIN. However, once that is done, there is no way to bulk send invites to the end-users. You have to do a Reset & Assign on each extension, which is…
7 votes -
Analytics reports for specific time frame like between 6am to 6pm EST
Analytics reports for specific time frame like between 6am to 6pm EST
7 votes -
customize corporate directory
We would like the ability to customize the corporate directory. The default settings are not appropriate/correct for all our lines. For example:We have managers whose assistants screen their calls. They would like to not have their own extension listed but be able to list their assistant's extension under their name in the directory. (or failing this at least the ability to be hidden in the corporate directory)We have some lines that normally would be limited extensions but that had to be given full user licenses so they could be included in call queues... these are now showing up in the…
7 votes -
Desktop APP Personal Contacts: Sub-Folders
We have users that have asked about the ability to create Sub-Folders under Personal Contacts within the Desktop APP. We are an insurance company and they believe that this ability would help to distinguish between what type of contact everyone is. Ex: a folder for hospitals, a folder for Doctors, etc.
7 votes -
Allow code wrapper without closing tag
In Classic RC, you could use [code] and everything after it would be monospaced. In New RC, it only works when you have the closing [/code] tag. This would be fine, except that for orgs where users are split between Classic and New users, the former don't put the closing tag on because it looks fine to them.Also, it's more convenient for users to forgo the closing tag; let us keep doing that, please.
7 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
7 votes -
Shortcut key to dial highlighted number on Windows
Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.
7 votes -
Call Queue Status Visibility
A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.
7 votes
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