12141 results found
-
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
5 votes -
RC app fax default view and download location selection
Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
5 votes -
Add the ability to create a chat team that automatically includes all users
It would be great if there was a way to create a chat team that automatically included all users in an org. Similar to how the default team chat works, but for newly created channels. Currently you have to manually add every member to a team, then manually upkeep that team as new users join the org.
5 votes -
There should be a way to filter out a complete call in the detailed call logs.
While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.
5 votes -
Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
5 votes -
Play hold music while transferring a call
I use the app a lot for our reception line and currently when you go to "more" then "transfer", the call stays live while pulling up the extension to which you are transferring. It would be useful if the call was put on hold while the transfer was happening, especially in louder work environments.
5 votes -
Disable callers from being able to directly dial an extension
Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.
5 votes -
Wake Up Call Digital Receptionist
Our hotel uses RingCentral. Unfortunately, RingCentral doesn't have any feature that I am aware of that can help a receptionist setup automated wake up calls to rooms.
5 votes -
Voicemail Ringback
Call the user with a prerecorded message alerting them they have a voicemail waiting.
5 votes -
Set time of day for call log delivery
Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if set to be middle of the night.
5 votes -
Expansion Module Multi-page Presence
Support for Yealink T42S and Yealink T46S Expansion Module Multi-page Presence
5 votes -
filter external calls for extensions
option to turn on and off direct dial of extension numbers/ direct lines from external callers.
5 votes -
CNAM Update less than 48 hours and 14 days
Would be better if we could minimize the hours/days in updating CNAM process
5 votes -
Allow changing the inter digit timer on desk phone
There is a default value called the Inter Digit Timer on a J139 desk phone. This timer controls the amount of time you can pause while entering a number on the phone before the phone dials the number you've entered. I don't know if it also exists on other phones, but I would guess that it does. The value of the inter digit timer is 3 seconds and apparently cannot be changed. That means that when you're dialing a number on a J139, if you pause for 3 seconds the phone will dial your partially-entered number and you'll get an…
5 votes -
Add Calendar to side desktop instead of workspace
Everyone would be able to see the schedule at a glance to start the day. And know which employee has open time to be booked.
5 votes -
Export contact list
I would like to be able to export or print my contact list as I move from my current company RingCentral account to another RingCentral account for a different non-profit.
5 votes -
One Touch Audio Dial In
Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
5 votes -
Automatic or scheduled sign-off
Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.
5 votes -
Quick contacts access when transfering a call (Desktop and Mobile Apps)
We can add company contacts to our Quick contacts access but when we receive a call and want to transfert it to someone else, we have to search the contact in the global list again. If we could have the possibility to access our Quick Contacts from there, it would save some time as it's when we are on a call that we have to redirect it the fastest way.
5 votes -
Contacts on MacOS app
In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
5 votes
- Don't see your idea?