13289 results found
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Custom Template for Holiday Greetings
Custom template for Holiday greetings to automatically inform callers that certain holidays office is closed
6 votes -
Intercom feature for PBX federated accounts
Please extend the intercom feature to work across PBX federated accounts
6 votes -
SMS/MMS feature for free trial account
Customer would like to have a trial on SMS/MMS feature for a free trial account.
6 votes -
Fax Transmission Report Notification Enhancement: Customizable Company Fax Number Display
Overview:The current fax transmission report notification system sends notifications via email, providing essential details about the transaction. However, it lacks the capability to edit and display the company's fax number instead of the main number. This enhancement is crucial as it ensures that the transmission report serves as valid proof of transactions sent using the company's fax number, enhancing accountability and clarity.Feature Description:Customization Capability: Enable users to specify the company's fax number to be displayed in fax transmission report notifications sent via email.Email Template Modification: Modify the email template to include a field for the company's fax number, allowing users…
6 votes -
Hide gifs in messages
When users send gifs to one another, the movement of the gif can be distracting, or the gif itself may be undesirable to see continuously. An option to collapse the gif and hide it from view in the message would be super helpful. (Slack has this feature)
6 votes -
Since RingCentral is now flagging calls as "SUSPECTED ROBOCALL" give me the option to block "SUSPECTED ROBOCALL"
It would be helpful because almost all of the calls I receive on my RingCentral number are suspected robocalls.
6 votes -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
6 votes -
Able to add guest contact to quick contact
Able to add guest contact to quick contact
6 votes -
Reduce the wait time for the dial-by-name directory
Reduce the wait time for the dial-by-name directory. After pressing 9 and entering the first three letters of the agent's name, it takes seven seconds for the name to be announced. The customer has requested this be shortened.
5 votes -
Request for After-Hours Callback Appointment Booking Link
The client is requesting a booking link to send to after-hours customers so they can schedule a callback during regular business hours.
5 votes -
Admin Control for User Message Throttling & Frequency Limits
Add configurable message composability and throttling settings (per user or per role) in the Admin Portal and Message settings. This will allow administrators to set maximum message frequencies or mandatory delays between messages to prevent employees from sending bulk or rapid successive internal/external messages.
This will allow us to limit our employees from sending multiple messages within RingCentral.
5 votes -
Company fax follow company call flow when using AI Receptionist
When AI Receptionist (AIR) is enabled faxes don't follow the Company Operator and Fax recipient settings under Company Call Handling. Instead, the faxes are routed to AIR.
The workaround is to go to phone system, all numbers, click fax number and choose what extension to send faxes to. The problem with the config is that you can't assign the fax caller ID to users.
We need to have faxes follow Company Operator and Fax recipient settings when AIR is enabled on the account.
5 votes -
Remove SMS assign, reassign and resolve option on shared SMS
Should be able to Remove SMS assign, reassign and resolve option on shared SMS and only will have shared SMS inbox across all users without those option. It will have a simple and plain SMS view.
5 votes -
Inbound Call Display Indicator for Fixed Order Setup Call Routing
Currently, when a call is forwarded to the secondary recipient, the incoming call display shows the standard caller ID or the name of the call queue. The customer is requesting a visual indicator on the incoming call display (or incoming call banner) that clearly identifies when a call has been forwarded from a previous extension (e.g., "Forwarded from Ext. 101 under it will show the caller ID")
5 votes -
Delayed Audio Stream / Answer Detection for Inbound Automated & IVR Calls
Inbound calls originating from automated dialers or pre-recorded notification systems begin playback before the RingCentral end-user picks up or connects to the call. This cuts off the initial portion of the automated message, forcing users to navigate menus or locate replay options to hear the full audio.
Problem Statement
Current Behavior: RingCentral establishes the early media/audio bridge before the extension completes the full 200 OK (answered) SIP handshake or user pick-up. Remote automated callers (e.g., medical appointment reminders, 2FA codes, emergency broadcasts) interpret the early media/ring state as an answered call and start playing their message immediately.Impact:
User Experience:…
5 votes -
Fax Interoperability and Rendering Normalization for Outbound RingCentral Transmissions
Improve outbound fax interoperability and rendering normalization when RingCentral sends faxes to recipients using different receiving methods, including PSTN fax machines and cloud eFax services.
Observed Behavior: Faxes sent from RingCentral are successfully delivered, but the recipient may receive documents that appear distorted, misaligned, degraded, or difficult to read.
Impact: This affects critical business workflows, particularly in healthcare, payroll, and other industries where document accuracy and readability are essential.
Scope: The issue occurs when RingCentral sends faxes to different receiving platforms or devices, resulting in inconsistent fax encoding, format conversion, or transmission-negotiation outcomes.
Gap: The current platform lacks sufficient outbound…
5 votes -
Failed Payment Alert Notification System
We are requesting an automated notification feature that alerts account administrators whenever a payment fails on the account.
Currently, account holders are unaware of failed payment attempts until services are interrupted or billed manually. This feature will automatically trigger real-time notifications via email (and/or system alerts) immediately upon a failed transaction attempt.
5 votes -
DTMF / Keypress Fallback to Human Representative in AI Receptionist
DTMF / Keypress Fallback to Human Representative in AI Receptionist
Ability to set up key presses within the AI receptionist so that customers who do not want to speak with an AI can press a key to be routed directly to a representative.
5 votes -
Received delegated voice mail should be allowed to be forwarded to other user extension in RingCentral App
Delegated users can now see voicemail in the RingCentral App for delegated line. However, it still cannot be forwarded to a different user extension. As of this time, the Forward option is in the option but not working.
5 votes -
Use Extension Number as Caller ID for Custom Rules
Have a feature for custom rules that will allow extension numbers to be the caller ID despite of not having a user direct phone number. For example, if a specific ext/user with video pro license only call the queue line, it will transfer the call.
5 votes
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