12141 results found
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Allow Multiple Instances of RC Office Simultaneously
I work for two different companies who both have RC Office 2-99. I am an admin for both and receive messages and calls from both all day. I use a Chromebook (Chrome OS) with a Plantronics headset to facilitate VOIP calls and RC video meetings. Currently, I have to log out of one and into the other throughout the day. As a workaround I have one active on my Chromebook and the other active on my iPhone. It's not a great solution, and barely manageable. It would be nice to be able to open each company's RC App in a…
5 votes -
Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.
Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route the call to an IVR, which make sense.
5 votes -
Change VM pin to 4 digits
Hi is there any chance of having Ring Central office to have a 3-4 pin code for Voice Mails rather than having 6
5 votes -
Export Message History
Save the already sent and received instant messages with team members over the past several months?
5 votes -
FIRMWARE UPDATE: Yealink T42S support for WF50 wifi dongle
Please update Firmware Update to Yealink T42S phones to support WF50 WiFi Dongle. The WF40 WiFi dongle does not support the 5GHz wireless band. After reviewing with Yealink support directly, the V84 firmware and newer does support WF50 with the T42S phones.
5 votes -
Number mask received calls
We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.
5 votes -
Automated Text Responses
This would allow users to set automated text responses similar to how they would on an email. Anyone who tries texting a RingCentral number that is in Do Not Disturb mode or outside of business hours will receive an automatic reply.
5 votes -
Archiving call recordings made prior to installing archiver
We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date parameters for the archiver.
5 votes -
Global address list, managable from admin console
Not everyone has O365 and its a super basic/standard feature that has existed since the 90s
5 votes -
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
Requesting to have an option to disable beep tones when ending/disconnecting calls using yealink cordless phones
5 votes -
Add a wait time for call queues between 1 minute and 30 seconds
We have out main call queue going between only two people. Not having any options between 1 minute of wait time and 30 seconds has caused us and our customers some issues. When the phone rings for 1 minute our customers believe that there is an issue with the phone line and hang up before getting to the voicemail. When our phones are ringing for a full minute when we are otherwise engaged causes a disruption to our workflow. We do not want to be on do not disturb because there are some calls we would answer. If the calls…
5 votes -
For Custom Roles Setup - Separate Messages and Notification in User Settings
Customer is looking for the option to Separate Messages and Notification in User Settings when Creating Custom Role. Customer want their end users have access to the Message > for custom voicemail greeting but disable access to the notification.
5 votes -
Support batch requests in the Team Messaging REST API
Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues.Please add support for batch requests for GetPosts, as well as any other endpoints that make sense to do so.
5 votes -
Option to pause and unpause while in an on going call recording/masking
Can we update the RC new app for recorded calls to be able to mask portion of an on going recorded calls
5 votes -
Check Network Connectivity Through the App
RC features requires an extensive list of servers that the endpoint need to be able to reach to work properly. It would be easier to troubleshoot network connectivity related problems if there was an inbuilt connectivity status check tool or a separate app which we could download to check on the end users device. It would be easier than checking each IP individually for possible restrictions in the gateway device or the device itself.
5 votes -
Add Call Monitoring, whisper, Barge into the Ring Central App
Add call monitoring, whisper, Barge into the unified communication app so that we dont have to use two apps to function.
5 votes -
Special button to record calls on physical phone
Customer would like to have a special button that he can press to record a call on a physical phone
5 votes -
Folder with option for sub folder
So the folder would be called "Minor Toolbox" then the sub folders would be like "addiction" and in that subfolder would be documents like worksheets that a caseworker could download and use with the youth they work with
5 votes -
Customizable UMI per folder
Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder
5 votes -
Desktop APP Personal Contacts: Custom Label for Phone Number
We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number they are calling. EX: We use a vendor for call recording (recording insurance claimants statements) and the ability to add a custom label such as "Call Recording IVR" could be beneficial", especially if a business has several different contact numbers.
5 votes
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