13289 results found
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Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)
Currently, we are able to use the “Presence” option within RingCentral to configure our T46S DSSKeys to one touch for our Park Locations. Rather than trying to set up a URL configuration that is specific to each location, we wanted to see if we would be able to use the “Presence” option to add our Paging locations. As of now, we can only use the “Presence” feature for Park Locations or other Users. If Paging lines can also be included as an option within that menu, we would be able to configure the phones much easier, albeit still manually. Ideally,…
6 votes -
Muted Conversation Improvement
The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…
6 votes -
Option to disable the bubble alert in the RingCentral Desktop App.
To have options to enable or disable the bubble alert when there's a new SMS, missed call, voicemail, fax, etc.
6 votes -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
Apply Key Template for limited extension
A key template was created but we are unable to apply it to limited extensions.
6 votes -
Share status permissions
The Share status button should not be tied to Message Tab Shown in Main Navigation permission. Instant messaging and your availability are not the same thing.
6 votes -
SMS not supported notification
Looking for an option to notify the sender that SMS is not supported.SMS seems to be showing "sent" to the sender. even the customer's SMS is not enabled/supported yet. is seems that SMS from clients was ignored.
6 votes -
Call Monitoring - whisper feature
Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?
6 votes -
Ability to see how many times a desk phone goes offline.
Wanted to have an option in the reports on how many times a desk phone goes offline.
6 votes -
Ability to Hide or Filter User Roles
I would like to have the ability to hide certain user roles that are not in use. For instance, if I don't have any users assigned to the Standard role, I want to be able to hide it so the role selection looks cleaner. Maybe having a show/hide option or having the ability to filter the roles to Pre-defined role (out of the box) or a custom role would be very helpful.
6 votes -
Make rules easier to use
Change the way you enter the date and time within a custom rule. Rather than a scroll wheel and date picker, allow us to manually write the date and time. I think this would save a lot of time when having to apply the rule to more than one call queue. Or, allow a 'super rule' that when turned on applies to multiple call queues of your choosing. We regularly need to forward call queues to an out of office call centre earlier than usual, and each time we need to manually update the rule to match todays date and…
6 votes -
Interrupt Audio when call is on hold
Customer would like a feature where when a call is on hold, an interrupt audio will play
6 votes -
Need to answer and hold other calls without disconnecting current caller.
I have a call-in talk show. Every time I'm "on a call" and other callers ring in, when I click (ANSWER AND HOLD) it puts the "active" caller on hold rather than the new callers. This is a big problem on my side. Please help!
6 votes -
SMS Toggle ON/OFF at the the User Level
Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.
6 votes -
Call forward All from one device should update to the entire account
Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's account while forwarding from the device that has the CFA set.Setting call forward all on one device on the account should update it for the account.
6 votes -
New Layout Should Also Include Timestamps of Call Logs
Timestamps are important to be checked on call logs, with it only showing on the old layout means it will be obsolete soon. Please consider having the timestamp remain on the new layout for call logs.
6 votes -
Option to change the way how SMS and internal messages are sorted.
To have the option to sort the messages by date and time, from oldest to newest, by location, by recipients, by senders, etc.
6 votes -
Add call log within a direct message
co-workers often request or state they need a phone or video call. It would be helpful to a record of made, or missed calls within a chat to confirm if that call had been made/attempted. The video and phone shortcuts are within this chat, just show me a time stamp of when they were used within the chat.
6 votes -
Emergency page of more than 25 phones
We have location with more than 25 phones. If there was an emergency such as a tornado and we wanted to page to warn staff to take shelter, or to lock down the facility in the event of a gunman, it would be necessary to page all phones at that location.
6 votes -
Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd
HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
6 votes
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