12733 results found
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Limit User Access
Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.
5 votes -
Export contact list
I would like to be able to export or print my contact list as I move from my current company RingCentral account to another RingCentral account for a different non-profit.
5 votes -
One Touch Audio Dial In
Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
5 votes -
Automatic or scheduled sign-off
Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed from the queue, it would improve customer service, as well as preventing other members of the queue from being inconvenienced by having to wait for the call to be forwarded.
5 votes -
Quick contacts access when transfering a call (Desktop and Mobile Apps)
We can add company contacts to our Quick contacts access but when we receive a call and want to transfert it to someone else, we have to search the contact in the global list again. If we could have the possibility to access our Quick Contacts from there, it would save some time as it's when we are on a call that we have to redirect it the fastest way.
5 votes -
Shared Voicemail Notification
We are a small office of 3 people. We do not have a dedicated receptionist. When someone leaves a message, an email is sent to everyone in the group, but only on my RCPhone app does it show the glaring red number that there is a message. It would be nice the red number would display on everyone's RCPhone app, until the message is listened to.
5 votes -
Contacts on MacOS app
In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
5 votes -
Ability to delegate permission to manage a specific group(s)
It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…
5 votes -
Copy and Paste multiple phone numbers at a time on "To: Field" for SMS
It would be best if the RingCentral application, allows copy and paste of phone numbers from .csv file or excel file on the "To: Field", especially if there are multiple numbers they need to Enter.This will lessen the time and provide ease to users instead of copying and pasting the numbers 1 by 1, which is time consuming.
5 votes -
Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs
It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.
5 votes -
Call Park Audio
I am looking to see if we have the ability to upload or have an audio file for when a caller is on park like the audio files we have uploaded for when a caller is on hold. Thanks.
5 votes -
More Personalized Experience + Keyboard Shortcuts in the RingCentral App
You guys need to make the app more accessible via keyboard shortcuts. Things are way too buried and should be easier to get to without clicking.
5 votes -
HandOff Transfer Option
Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off and once the person who transferred the line can end his line alone and not disconnected other persons? This will be very helpful so the customer knows that we indeed connected him/her/them to other line and thus creating a more interactive and professional vibe.
5 votes -
Compose fax on email and send it using Email-to-fax
This feature will be useful to customers that will send fax without them creating a document and attaching it on the email.You can compose on the body of the email for the message on the fax that you wanted to send and send it without creating and attaching the document on the email. Example:Compose a fax message on the body of the emailsend the fax directly to the recipient Its very easy and useful
5 votes -
- cx needs an option an in the online account or app to make the personal contacts centralized.
- cx wants to add 3rd party numbers in contacts so that their users can search the address book and call them
- cx needs an option an in the online account or app to make the personal contacts centralized.
5 votes -
Option to remove call queue number as an option on outbound call for users
Option to remove call queue number as an option on outbound call for users
5 votes -
Make a way to see what queues the agents are in from the service portal
Make a way to see what queues the agents are in from the service portal.
5 votes -
Group Message to Team You Aren't a Part Of
It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply create a new message and enter the department/team name and then it would send a message to everyone within that group. This would be helpful for those trying to contact a department that they aren't a part of and don't know each individual in the group.
5 votes -
Zero Out to be based on individual users instead of on company level.
I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.
5 votes -
Post incoming phone call to Slack channel
Post incoming phone call to a Slack channel. A simple notification for Slack users.
5 votes
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